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How do I cancel my plan?

  • November 25, 2023
  • 3 replies
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J

There seems to be no option on Self Serve and when I requested “I want to cancel a line or an account” to Koodo Assist digital rep, it replies “We're busier than usual right now but there is no need to talk to a rep as all our offers are online↗ or in store!”. I looked through community posts and can’t find an answer, so I tried messaging Koodo on facebook and twitter and no reply from them either, hopefully they will at some point.

Why’s it so hard to cancel a plan? It should just be an option in Self Serve.

Appreciate if anyone can help me out on this.

Thanks,

Jeremy

Best answer by Allan M

Yea...unfortunately the system can only handle so much and schedule callbacks for so many days.

Are you wanting to move the number to another carrier? If so, the cancellation will happen as soon as you move it.

If not, you can try reaching out to koodo via facebook/twitter and see if they can assist. Generally speaking they only can if you’re no longer in north america but if you explain the situation they may be able to help.

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Allan M
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  • Allan M
  • Mobile Master
  • 12320 replies
  • Answer
  • November 25, 2023

Yea...unfortunately the system can only handle so much and schedule callbacks for so many days.

Are you wanting to move the number to another carrier? If so, the cancellation will happen as soon as you move it.

If not, you can try reaching out to koodo via facebook/twitter and see if they can assist. Generally speaking they only can if you’re no longer in north america but if you explain the situation they may be able to help.

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  • bleow
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  • 1 reply
  • December 30, 2023

I recently signed up for a new cell phone service with Koodo on December 22, 2023. However, I am facing some issues and I urgently need your assistance.

Firstly, I have not yet received the SIM card that was supposed to be delivered within three days of signing up.

Secondly, I am disappointed to discover that the sales agent signed up not only my own cell phone service but also three phone lines for myself, my wife, and daughter without my consent. This has resulted in me being billed for three lines instead of just one. I was under the impression that I had only signed up for my own line. Please advise on how I can rectify this issue and cancel the additional phone lines that were unauthorized.

Furthermore, the sales agent assured me that I could cancel the service at any time simply by calling in. However, I have been unable to locate a call-in number for Koodo Customer Service. Could you please provide me with the correct phone number to call in order to cancel my account?

I am starting to feel frustrated and concerned about the accuracy of the information I was provided during the sign-up process. It seems as though the soliciting message was misleading and potentially scam-like. I would appreciate any clarification or assistance you could provide to resolve these matters and ensure that I am not stuck paying for additional lines that I did not authorize.

Additionally, I have found the self-serve platform to be rather useless in addressing these issues. If there are any other options or methods I should explore to resolve these problems, please let me know.

Thanks.

Benedict

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  • December 31, 2023
bleow wrote:

I recently signed up for a new cell phone service with Koodo on December 22, 2023. However, I am facing some issues and I urgently need your assistance.

Firstly, I have not yet received the SIM card that was supposed to be delivered within three days of signing up.

Secondly, I am disappointed to discover that the sales agent signed up not only my own cell phone service but also three phone lines for myself, my wife, and daughter without my consent. This has resulted in me being billed for three lines instead of just one. I was under the impression that I had only signed up for my own line. Please advise on how I can rectify this issue and cancel the additional phone lines that were unauthorized.

Furthermore, the sales agent assured me that I could cancel the service at any time simply by calling in. However, I have been unable to locate a call-in number for Koodo Customer Service. Could you please provide me with the correct phone number to call in order to cancel my account?

I am starting to feel frustrated and concerned about the accuracy of the information I was provided during the sign-up process. It seems as though the soliciting message was misleading and potentially scam-like. I would appreciate any clarification or assistance you could provide to resolve these matters and ensure that I am not stuck paying for additional lines that I did not authorize.

Additionally, I have found the self-serve platform to be rather useless in addressing these issues. If there are any other options or methods I should explore to resolve these problems, please let me know.

Thanks.

Benedict

To cancel Koodo service, you would have to contact Koodo directly go here www.koodo.com/chat and type “I want to cancel” the digital assistance should schedule a call back to a Canadian number of your choice.

Regarding the purchase, I saw several issues there. It might be best to make a complaint to the rep when you receive a call back and ask him/her to follow up.

A Koodo customer, opinions are my own.
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