Managing your Services

Does the currently offered $15 / month, 250 Mb data and 100 Canadian minutes, include free incoming calls (originating in Canada)?

Stream+ is available for prepaid customers? 

Good day to all,I have an existing Koodo Prime membership billed through Koodo. Now have signed up for Stream+. It seems I have been double billed as initial sign up payment has gone through for Stream and have been billed Amazon 9.99 through Koodo on my bill. Noticed Prime is not activated but Disney/Netflix is. If I try and activate it goes to Amazon stating Im already a member. How does this work do I have to remove Prime as an add on?  

I tried searching Koodo's FAQ but I couldn't find anything (or I couldn't use the right search terms)Basically - If I travel somewhere and put my phone in Airplane mode for a week (or two weeks) and someone sends me a text message on the first day I leave...Will I receive that text message when I turn Airplane mode off? (And if so - does anyone know how long those messages are cached for?)Thanks!

I have two lines on my account. One phone is continuing to show message usage but the other one is not. Is there a way to stop showing the message usage in the self serve option? How would someone stop their messages from showing up in the usage? 

Hello Guys, Any idea how can I add my business name on every invoice so that I could claim my phone plan as a company expense. 

I just switched from Rogers to Koodo today. Left the kiosk thinking everything was good to go only to find out I cannot send or recieve text messages. I have done all the steps recommended and still not working. I can make and recieve phone calls and use other messaging apps. I also have not recieved any sort of welcoming email. I cannot register my account as I can get the code they text to set it up. Help

I have subscribed to the Stream+ Bundle and have read many help articles, FAQs and forum posts, but I cannot seem to link my Prime account. I have disconnected my subscription from Google Play and been in touch with Amazon support twice, they are unable to help at this time. I just get the usual “existing prime members are ineligible for this promotion” error. When I spoke to the last help agent, they told me my membership must be handled by the 3rd party.What is the trouble with the account linking? Can you help please?

Hi, I just signed up for Stream+ Basic that comes with Disney+ Basic with ads.  I have an existing Disney+ Premium subscription that is paid up until July 2024 so I would like to continue using this and then cancel at that time.Does the Koodo Stream+ Activation method for these services expire after a certain time; ie will I still be able to activate Disney+ Basic in July?

I’m getting charged for a device protection plan though my banking app, but it doesn’t show on my Koodo account that I pay for it! How would I contact Koodo to help me with that. I do not want the plan because they have been charging me more and more money for it. 

I have been going back and forth on and off of phone trying to apply a tax exemption on the Subscription based Stream+. It seems like a lot of the support techs do not know of this subscription based Steam+ option. I emailed the Tax Exemption Department asking to apply the tax exemption to my Stream+ Subscription and they are telling me to add Stream+ as an Add-On to my regular phone bill. There are 2 different services with the same name which makes this very frustrating and confusing for both the customer and seemingly the support. The separate subscription model has Prime, Disney+ and Netflix. The Add-on version has Netflix, AppleTV and Discovery+.Can I go through this thread to escalate this matter? Since its not an add-on to my current phone plan and billed separately as a monthly subscription, it will need to be applied to that separately.

I have the $15/month prepaid plan (unlimited texts, 100 Canada minutes, and 250 MB) on my iPhone 11 (model A2111) running iOS 17.4.1. (I just changed to that plan today from an older form of $15/month that didn’t include the minutes.) I understand that in order to be certain that the US roaming boosters will work when I travel to the States next month, I need to have VoLTE activated. The support chatbot says that as of February 2023 VoLTE is being enabled for prepaid customers, but I’ve been a prepaid customer for more than ten years, and I still don’t have it. When I go to Settings --> Cellular → Cellular Data Options → Voice and Data, the only two options shown are LTE (which is selected) and 3G. I have tried resetting my voicemail PIN, but that didn’t help. How can I get VoLTE enabled on my line?

I have seen a few different answers online regarding Motorola Edge 2023 esim compatibility. Some say yes and some say no. Does anyone actually know? I will be travelling Europe this summer and I need an esim compatible phone. Thanks!!! 

I have a koodo phone plan that i pay for through my bank account after i am billed.   Im wanting to start a koodo internet service but i would like the same payment method,  not auto payment from my credit card.  How do i go about this?

Trying to my bill several times but getting message ‘the service is unavailable right now’

Canada-US roaming with data, talk and texts  I have this on my service now.  Can someone please explain to me exactly what it means.  thank you!

I am a Canadian customer who has just signed onto Koodo’s Stream+ Premium.  I already have existing accounts with Netlix, Disney+, and Amazon Prime.Linking up my Disney+ and Amazon Prime accounts presented relatively little problem (the latter ate up what remains of my full-year’s Prime membership so I’m dealing with Amazon for them to process some kind of refund; the process is painful).With Netflix, however, I am having issues with the links that were sent by both the Netflix support team and Koodo.  The Netflix link in the body of their email asks me to “ Click here to link Koodo to your current Netflix account. No need to cancel or create a new one.”  It sends me to the webpage/web message down below...   The one sent by Koodo takes me to their self-serve web page, whereupon login, the activation link for Netflix flat out sends me to the webpage/web message below...  Can someone please help?  Perhaps a Koodo tech support can provide some assistance in this matter?  Both Netflix’s a

Is the internet plan for 44 a month permanent? Or does the price go up after a few months? Interested in it, but only if the price is permanent. 

We have a security camera system that sent out a still image to [phonenumber]@msg.koodomobile.comThis stopped working last week. Anyone have any insights on this?

I already have Netflix  and Amazon Premium but not Disney.  All are accessed on my TV through Roku. Netflix has extra member with solo access.Are there any issues about signing with Stream+ and Roku? 

I’m going to be taking a 7 day vacation to the United States next month and currently I’m on a Canada only plan for 40$.  From what i understand my options are:Easy Roam $14 / Day when activated (potentially $98 for the entirety of the trip) Switch to Canada/USA plan for $65 / monthI guess my question is are there any extra fees or issues I would run into if I were to switch to the Canada/US plan for the month and then switch back once I’ve returned that would make it more expensive than just using the Easy Roam and potentially racking up a $98 bill. Thanks

Hello, I am a newcomer and still new how international calling works here in Canada. 😊I am not sure if i can call the hotline or landline to the Philippines with my Unlimited International Call Perk with Koodo, I tried calling but it always says “6UM1 not in service”.Thank you in advance for your responses. 😊 

I’m hoping to cancel my stream+ (Netflix, AppleTV) to switch to the Stream+ with Disney however it says to manage your stream+ account you now have to go to the “subscriptions tab” in your self-serve account. I have no subscriptions tab and stream+ no longer shows up under add ons to mange. I’ve looked everywhere on my account and cannot find where I’m supposed to manage this service.

Today, I got a message from Koodo that says I’m roaming in the States but I haven’t left Canada. I work in Delta, BC which is located near US border. I think there is an issue. Can you help me to solve this issue? 

Hello Koodo experts, I'm currently on the $60/month plan with unlimited talk and text + 60Gb of data as seen in the attached picture. It specifically states that unlimited talk and text includes "Text and picture".  I'm considering changing to the $50/month plan but I noticed it just says unlimited talk and text and doesn't mention whether picture messages are included or billed at pay pet use rates. I'm hoping to receive clarification as to whether the $50/month plan does include picture messages or whether that's billed as per pay use. In the event I do change plans I was also wondering if there's any additional fees as a result?I applgize for all of the questions. I'm fairly new to being with Koodo and want to make sure I'm not being charged for things I don't want to to. Thank  you for your time!