Managing your Services

I have added an additional line to my account but cannot go for the minimum plan . What are the benefits of adding an additional line when I can buy a new plan for cheaper cost ($15-$20) when utilization is minimum for the second line. 

Hi I have changed plans and have moved to a different provider having a credit on my account will I receive a check in the mail from you guys

Hi I had a question to ask about my bill we were told one price permonth and we are getting charged extra I’ve tried calling in number of times and they just keep dropping the call and I don’t have any idea how to reach anyone if you can help out I would appreciate it …I will not be paying any bills until I receive a answer thank you  Nicole Ventullo Account #: xxxxxxx

There are 5 calls on my latest bill that I do not recognize. Four are for 1 minute each to a number in Utah; the other is for three minutes to a number in New Jersey. I did not make those calls. How is it that they appear on my bill?

I signed up with Koodo on January 9th, and ported my old number after I received my Koodo SIM card on January 17th.Today I received my first bill, and every line item in the “Monthly and other charges” section is followed by the text “(exp. Jan 17 2024)”. That sounds like all the features in the plan I signed up for just expired, and while I don’t really believe that to be the case, I don’t understand what “exp. Jan 17 2024” actually does mean, and that message (or similar text) isn’t shown on the sample bill in the “how to read your first bill” section.I’d appreciate it if someone would explain what this means. (I tried scheduling a callback from Koodo, but that failed -- all three attempts went straight to voicemail without ever registering as an incoming call, even though I don’t have the callback number blocked).

Hello Community,I'm sharing my incredible experience speaking with the customer representative Josh today who helped me resolve the payment charges dispute over the last 2 months’ bills.2 months ago, I requested a plan change and the previous Customer Rep didn't explain the associated charges that directly popped into my bill.  Josh not only raised this dispute on my behalf but also made me aware of asking more questions to the representatives before they suggest any changes to your existing plan/ offer anything new.Recommend him 200%.

I can't hook up my apple tv it's bin over a year now and I pay for it pls help

To: Whom it may concern Hello,  Due to some family issues, I had to decide to go back to Iran, therefore, I left Canada on October 1st, 2023.Ever since the above mentioned date, I have been in Iran and had no opportunity to use the number(289-716-7107).Based on this explanation, I should not be billed for any cost regarding the number.Of course, upon my arrival in Canada I will accordingly inform you to start using the number(289-716-7107).  Regards, Gholamreza Davoodi 

Hi, I am a coach and have a few clients in the U.S. Even a 2 5 minute calls over the course of the month essentially double my bill.Wondering about options for add-ons to my current plan to give me limited international minutes?Thanks,Chris

I was asked to change my sim card back to the new one sent with my Refurbished I Phone 12As i had ended up with two numbers on my bill the bill seems to have been corrected but after 3 hours I still have no service on my phone

I would like to downsize the data usage in my plan.I currently have 15GB of data and usually only use 2GB of data per month.I do not see any way to change the plan. 

I choose activation date as 25 Jan 2024 when making order, assuming it takes time to receive modem and router.I just received them. Can I change the date of activation for tomorrow (18 Jan 2024) ?If yes how ?

I don't receive sms bank verification codes when making online payments. I encountered the same problem with Fido before, and despite seeking assistance from the service center, the issue persisted. I am a new Alberta subscriber using a number starting with 368. Could the issue be related to the number starting with 368.I want to resolve this problem. 

Hello, i am a new koodo user, my mobile data stopped working.  First I thought it’s because of i have to pay bill but even after paying bill it’s not working. Then I realised it’s not because of the bill. Something is wrong 

Each time I enter my credit card information the Error message I receive is that the information is incorrect. The address information is identical on my Koodo profile and my bank profile. Can someone please assist?

Hello Koodo Community,Seeking input or assistance setting up Stream + for Apple TV. Netflix and discovery work fine, just Apple TV.I have an Apple ID (writing this on my iPad) and can sign in. When I reach the end of activating, it says “temporarily unable to process”. It has been saying this for WEEKS. Help! would like to watch some Apple programmes!Thank you, Emma

I just wanted to talk with a real assistant  no robot because my incuiry was about to put my number on sleep mode or vacation mode, so I don’t wanna pay 43 dollar for 2 months that I won’t use your services.   

I have been charged additional charges on my bill for messaging. As far as I know , I have not done any US texts. I wish to know what those numbers were

Hi there, I’m searching for more affordable plan than the current one I'm on.. Thanks,Jucasch1982

Question: I made an accidental payment on November 7th, 2023 to my Koodo bill. Will I be getting a refund? I called three times, the first two times I was told I would be directed to the finance department but the call was ended on btoh tkmes. Called a third time and was told that my refund was declined and I was not notififed of it. I was told that I was to get my refund withint 6-8 weeks by the way. 

Our last few bills, the price has changed.. it was always $163.30 every month, then we got one for 166.06 and 165.60 and then 165.30.. not sure what’s changing suddenly 

We have the 1000 min LD add on.  Can we make a call from Hawaii to Canada without additional charges? 

I recently switched to Koodo and on my first bill there is a charge for $13 for data. I have 50GB of data and there is no way I would have gone over. Is there a way to reverse this  charge?

I am one of thousands running into issues with the third party company Asurion denying a legitimate insurance claim with a device. On Dec 18, 2023 I accidently dropped my phone and got two little holes in the screen. I started a claim right away. Asurion denied this claim for not  seeing “Air Time (phone call)” on the device.I started a new claim confirming I had a phone December 17, 2023 on that device. That claim was denied. Of course, the device screen went black December 20, 2023 while I was using it for communicating with my friend, and as well as a women on Facebook marketplaceI started another claim but also went through the Better Business Bureau (they were just as useless).Asurion then tried to claim via the Better Business Bureau that I was using a different device with my SIM card the day I dropped the Samsung. I did switch the SIM to my TCL Flip 2 on December 22, 2023 to be connected to people but only because I had no phone to use with the Samsung broken. Asurion still has

What are the airtime charges when I make a collect call to Canada from overseas?There is nowhere on the website where I can find such info and I only found out I was charged after receiving the latest bill.