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Question

incorrect charges


Good day, I recently recieved my first bill and i was charged for connection fees when they were supposed to be waived.  Can a rep on here look into this please?

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7 replies

Dinh
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  • Mobile Master
  • 17381 replies
  • January 20, 2024

Where and when did you activate? Did the rep specifically mentioned about the activation fee waived? 

As well, some connection fee credit only shows up on 2nd or 3rd bill.


  • Author
  • Organizer
  • 6 replies
  • January 20, 2024

I signed up with the Telus reddit team black friday deals  , and yes they said no connection fee. 


Dinh
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  • Mobile Master
  • 17381 replies
  • January 20, 2024
Chrism189 wrote:

I signed up with the Telus reddit team black friday deals  , and yes they said no connection fee. 

Was there any record like screenshot on Reddit or something to prove the connection fee credit? 


  • Author
  • Organizer
  • 6 replies
  • January 20, 2024
Dinh wrote:
Chrism189 wrote:

I signed up with the Telus reddit team black friday deals  , and yes they said no connection fee. 

Was there any record like screenshot on Reddit or something to prove the connection fee credit? 

Yes


Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • 17381 replies
  • January 20, 2024
Chrism189 wrote:
Dinh wrote:
Chrism189 wrote:

I signed up with the Telus reddit team black friday deals  , and yes they said no connection fee. 

Was there any record like screenshot on Reddit or something to prove the connection fee credit? 

Yes

Where is it?


  • Author
  • Organizer
  • 6 replies
  • January 20, 2024
Dinh wrote:
Chrism189 wrote:
Dinh wrote:
Chrism189 wrote:

I signed up with the Telus reddit team black friday deals  , and yes they said no connection fee. 

Was there any record like screenshot on Reddit or something to prove the connection fee credit? 

Yes

Where is it?

Text message on my phone.


Flo Koodo
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  • Official Rep
  • 6002 replies
  • January 20, 2024

Hi @Chrism189 

Please send us a message on Facebook or Twitter (please use the links at the at the bottom of this page) with a screenshot of the interaction with the sales representative, so we can look into it. Thank you!