Managing your Services

Hi,I’ve now received two calls from someone claiming to be a Koodo representative who knows my first name when they call, so clearly have some of my information. The number they are calling from is 1-866-369-9826. I haven’t yet said a word to them and I hang up once they’ve said their first sentence.  I would like to know if these are legitimate calls from Koodo or if I should block this number and forget about it. Thanks

Hello I’m travelling and scheduled a callback since I wanted to transfer my sim to a new phone but it didn’t work.The time for the callback is 9am tomorrow. Would that be PT or ET?  Also any idea why I can’t use the Apple eSIM transfer feature?

Currently, I have Telus Home Internet and Koodoo Mobile. I sign up for Stream+ in Telus to get Amazon Prime, Netflix and Disney+. However, my Amazon Prime account already has a yearly membership of $99 dollar. After linking my Telus account with Amazon Prime, I currently don't know where that $99 went. Telus is charging me the full amount and I don't the rest of that $99 dollar getting refunded. I called Telus Home Internet, and they referred me to Telus Mobility, and then Telus Mobility referred me to Koodoo because my phone number is with Koodoo. I am currently $99 down with no answers and don't know where to get one.

Hi, I’m visiting family in Canada and decided to get a SIM card from Koodo. The person who sold it to me said it was a prepaid plan that will only last for one month and that I will need to manually top it up after that, but when I logged into my Prepaid Self Serve account it says I will be billed again for $56 next month. I will be back in my home country next month and won’t need to pay for the SIM card until I next visit. Can someone tell me if it’s normal to see a bill for the next month, or should I contact Koodo to cancel the upcoming charge? My credit card is not on the account to provide automatic top ups, but I don’t want to be billed monthly by Koodo when I am not using the SIM. Thanks for any help!

Hey so I have a friend who is a previous Koodo customer who fell on hard times and had theyre phone and account disconnected for non payment. They have now received and email from KMBLaw stating they have only 5 days to pay the balance before further action happens.. Now my question is, is KMBLaw a legitimate service that Koodo uses? Some red flags in this email are the fact that they are only accepting e-tranfer or for my friend to click a link to pay by credit card. As well, the lawyer that sent the email is not listed on the KMBLaw website.. Any advice would be appreciated thanks..

Hello.My family switched to Koodo at the end of December. Calls and Internet work perfectly, even better than with the previous operator. This is my personal opinion. I use a phone with the Android operating system. Since I did not immediately use SMS messages, I did not immediately notice the problem.And the problem is that I cannot receive the text of the message. That is, the message itself arrives, but it cannot be downloaded and is displayed as an unloaded cantina. After I ask the contact to send me a message again, that is, when I write first, then the message is loaded and I can see it. In addition, now I cannot send pictures via SMS, as was the case with the previous operator. I checked the SMS settings and everything is fine there. Can someone help me with this?PS I apologize for my English, I am recently in Canada and my English is not very good so far.

I have screwed up transferring to new iPhone, find myself unable access phone service. Because I did reset and lost eSIM and card was deactivated.Any way of resetting a eSIM if not how to QR code for my current phone number.

Hi,I canceled my phone line last week and noticed that I overpaid on my phone bill.I paid last month's phone bill with my debit card.Could you let me know when I can expect a refund for that?

If I subscribe to the Stream+ I understand that if I have an existing account with one of the streamers, billing will switch from them to Koodo. What happens if I’ve prepaid a year for Amazon Prime? Will I lose that pre-paid amount from Amazon?

Does Koodo support the Apple Series 9 watch cellular feature?Thanks,Mark

I just saw the deal for $59 a month for internet + the subscription services. I already have Koodo internet for $60/month, I subscribed a few months ago. Is it possible for me to switch to this deal and have both for $59/month? Or could I cancel my current internet service and switch to this one? Thank you for the help. 

I'm trying to compare pricing to see if it's a valid deal to switch my Streaming services to accept the Koodoo bundle deal but their noted "basic" pricing isn't what I actually pay - Netflix $23.30/mth, Disney+ $11/10/mth ($133.99/yr), & Amazon Prime $11.09/mth. As nothing aligns with their pricing I don't know what the actual bundle price would be? Note, I live in Saskatchewan/Canada. 

I've tried over an over but i can not figure it out. 

I’m scheduled to activate home internet tomorrow and received the equipment in the mail.  I’ve just been informed that it would cause havoc in my house to switch from Bell due to a complicated setup here and so I want to cancel the activation (I know I’m to do it myself).  But I don’t know how to inform Koodo and I’ll need to return the equipment.  Anyone out there know how to do this?  

My account number is **98 and I switched to another carrier during the Christmas 2023, why I haven’t received my refund for the overpaid amount?  Thanks,Yang

I just landed in Canada after visiting the US, where I used an eSIM from another company.  I turned off the eSIM when I landed and turned on the Koodo network.  My iPhone 15 Plus went into SOS and has stayed there – even after shutting off and rebooting the phone at least 5 times, resetting the network twice, and taking out the Koodo SIM card for 3 minutes and reinserting it, then restarting the phone, all suggestions I found online.  Nothing has taken my iPhone out of SOS.  Any ideas what to do?

I have read the How Do I on roaming but I want to be sure that I will never get charged when I am near the US border or when I am visiting the US.  Is doing the following good enough to never be charged for roaming.Turn  roaming data off but cell data can be left on. Set network to manual and choose KoodoIf I just set my network to manual and choose Koodo would this be good enough because it would never connect to another network?

I’m thinking of trying Koodo Home Internet (with the 30 days’ trial.)Please tell me your experiences.  Are you satisfied with the download speed? Are you satisfied with the WiFi coverage? Do you see the benefits of WiFi 6? Have you had outages? Anything else you can think of?Specific questions:I’m currently billed for Koodo phone service. Will internet service be billed separately?The “Legal Stuff” says “Costs associated with the return of equipment are the responsibility of the customer.”  Is this true?Thanks

Hello,I currently have two lines with TELUS, and  I’m looking to move my secondary line to Koodo on the $15 starter plan.The question is, I currently have my primary line on a physical SIM and my secondary line on an eSIM. If I open a starter plan online, how do I get it on an eSIM, as I don’t have an available SIM slot? The online portal is forcing me to get a physical SIM, and it says to go in-store to pick up an eSIM. However, I can’t find any instructions on the activation process.I appreciate any help anyone can provide!

i keep getting calls from a representative claming there from telus by these numbers +18333903721 i tried looking them up and see ppl saying there scamers they knew my first name and called about me changeing my plan i told them im not intrested but they keep calling me monthly it seems, i gave them no info other than my first name should i take ferther aciton is there anyway to alert koodo or telus there parent company that someone is trying to attempt to impersonate me?

I’m upset that I set-up pre-authorization on my credit card, it worked fine until November….although it shows on my card that it was charged when I received my December bill I was shocked to see I had a previous balance and a late charge...thinking it was just a payment timing and application error - I paid the current balance with the same credit card that was used when I set-up the pre-authorized payment. January comes - same thing previous balance carry forward plus new charges that didn’t get applied to the pre-authorized payment that I set up.  Now February I pay the balances with the same credit card that I used for preauthorized payment, but this  time I re-set up the pre-authorized payment with the exact same card and this time the remaining balance came out with the preauthorized payment.  Why is the pre-authorized payment not working consistentlythis is the whole point of pre-authorized payments......it’s not that my card is declining, because I can get notified by text when

How do I change my plan from Premium to Basic?

All of a sudden it says that I owe $570, I have switched providers and I was told that I would only have to pay my tab balance which was a little over $100 dollars???? Why is there no one you can talk to at Koodo????

Hello, I’m not receiving text messages abroad. Both from my bank (2FA) or my friends I’ve asked to text me to test. I have international data roaming and international voice roaming set to on in my add-ons but not easy roaming as I’ve had bad experiences getting charged.I’ve restarted my phone a few times already. What is wrong?!

I am looking to switch my phone plan to a new provider. That said, I currently have my partner under my account wh does not want to leave. If I were to switch providers, will her plan automatically cancel as well?