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Will I be automatically charged next month for the $ 50.00 per 30 days plan?

  • February 29, 2024
  • 4 replies
  • 147 views
LindseyG

Hi,

 

I’m visiting family in Canada and decided to get a SIM card from Koodo. The person who sold it to me said it was a prepaid plan that will only last for one month and that I will need to manually top it up after that, but when I logged into my Prepaid Self Serve account it says I will be billed again for $56 next month. I will be back in my home country next month and won’t need to pay for the SIM card until I next visit. Can someone tell me if it’s normal to see a bill for the next month, or should I contact Koodo to cancel the upcoming charge? My credit card is not on the account to provide automatic top ups, but I don’t want to be billed monthly by Koodo when I am not using the SIM.

 

Thanks for any help!

Best answer by Dennis

Since you have $0 in available funds, as long as you didnt register for Automatic topups, your line will not automatically renew.  After 90 days without any topups, your line will cancelled

https://www.koodomobile.com/en/help/topping-your-prepaid-account

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4 replies

R
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  • Robert T
  • Mobile Master
  • 12008 replies
  • February 29, 2024

Can you post a screenshot of what you’re seeing? I suppose it’s the base plan that’s showing as being billed. But if you don’t pay for it, the plan will not renew itself.

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LindseyG
  • LindseyG
  • Author
  • Beginner
  • 2 replies
  • February 29, 2024

Sure Robert, here is it. I paid for one month of prepaid usage on February 8th, so this appears to be the next time I will be billed, even though I don’t want to use the SIM beyond March 7th.

 

D
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  • Dennis
  • Mobile Master
  • 29080 replies
  • Answer
  • February 29, 2024

Since you have $0 in available funds, as long as you didnt register for Automatic topups, your line will not automatically renew.  After 90 days without any topups, your line will cancelled

https://www.koodomobile.com/en/help/topping-your-prepaid-account

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Boa_Guy Koodo
LindseyG
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  • LindseyG
  • Author
  • Beginner
  • 2 replies
  • February 29, 2024

Thanks @Dennis ! 

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