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Disney+ requests payment - but other transfers worked. Disney says Koodo link faulty.

P

When I clicked ACTIVATE from within my Koodo account Disney+ sign-up went as planned but after choosing the full catalogue it went to the payment page...

Koodo account now says: Active, Start streaming, but Disney+ keeps asking for payment plan…

Called Disney, they just see incomplete sign-up for my email. They say Koodo link wrong.

How do I get a new activation link for Disney+?

Best answer by Pie rre

Resolved! 

Apparently caused by a typo in email on my part at Disney activation.

Thank you!

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    4 replies

    Bernard Koodo
    Forum|alt.badge.img+4

    @Pie rre Did you have a previous Disney account? if not, yes, this is something Disney does (well, the others too) for the even if you were to cancel Stream+ bundle you would have continuation the service. They don’t actually charge you as long as you have Stream+.  I went through the same process, and that is what happened with me too. They collected the info but never charged me of course. 

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • 29055 replies
    • March 1, 2024

    Edit: Removed since I Posted late

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Bernard Koodo
    Forum|alt.badge.img+4

    @Pie rre Not sure if this will solve things…Disney told us they seem to having challenges when people try activation via Safari. Can you pls try in Chrome or another browser type?

     

    Another possibility is that indeed, somehow Disney has another account for you. If you could call them and ask  to figure out which Disney+ account the below is linked to:

    14A2B200310000169685476667

    Pls quote the above for them. It is an identifier for  over-the-top (OTT) activations. 

    P
    • Pie rre
    • Author
    • Rockstar
    • 2 replies
    • Answer
    • March 10, 2024

    Resolved! 

    Apparently caused by a typo in email on my part at Disney activation.

    Thank you!

    Flo Koodo
    1 person likes this
    • Flo Koodo
      Flo Koodo
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