"I closed the account, paid all the bills, including the last one for $27.00, paid on March 10, 2024. On my account, it is stated that 'Your account is canceled. You will still have access for 3 months after cancellation.' However, today, on March 13, 2024, I see on my account: AMOUNT DUE -$53.13, Due: March 11, 2024. Why did I receive a bill for -$53.13 when I have already paid everything?"
Solved
Account Closure Issue: Unexplained -$53.13 Charge After Full Payment
Best answer by Dinh
Timashiev wrote:
How I can get this money back ?
If you had preauthorized payment setup, they will refund to that one. If not, they will send a cheque to the address of selfserve within 30-60 days
https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel
This topic has been closed for comments
+4A balance of -53.13 means that Koodo owes YOU $53.13.
That’s what I do: I drink and I know things.
+4Timashiev wrote:
How I can get this money back ?
If you had preauthorized payment setup, they will refund to that one. If not, they will send a cheque to the address of selfserve within 30-60 days
https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel
A Koodo customer, opinions are my own.
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