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3921 Topics
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DonkeyKong80Connector
asked in Other
apple tv for my stream package

I can't hook up my apple tv it's bin over a year now and I pay for it pls help

2016
Allan M
9 months ago
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ghr_davoodiBeginner
posted in Billing & Payments
Koodo mobile billing center

To: Whom it may concern Hello,  Due to some family issues, I had to decide to go back to Iran, therefore, I left Canada on October 1st, 2023.Ever since the above mentioned date, I have been in Iran and had no opportunity to use the number(289-716-7107).Based on this explanation, I should not be billed for any cost regarding the number.Of course, upon my arrival in Canada I will accordingly inform you to start using the number(289-716-7107).  Regards, Gholamreza Davoodi 

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Allan M
9 months ago
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chris.dBeginner
asked in Plans & Add-ons
International Calling

Hi, I am a coach and have a few clients in the U.S. Even a 2 5 minute calls over the course of the month essentially double my bill.Wondering about options for add-ons to my current plan to give me limited international minutes?Thanks,Chris

1302
Bernard Koodo
9 months ago
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CrankyscotBeginner
asked in Other
no on cell phone

I was asked to change my sim card back to the new one sent with my Refurbished I Phone 12As i had ended up with two numbers on my bill the bill seems to have been corrected but after 3 hours I still have no service on my phone

623
D
9 months ago
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curlingqueenBeginner
asked in Plans & Add-ons
changing plans

I would like to downsize the data usage in my plan.I currently have 15GB of data and usually only use 2GB of data per month.I do not see any way to change the plan. 

953
D
9 months ago
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hsitas560Organizer
asked in Other
Change in activation date posible ?

I choose activation date as 25 Jan 2024 when making order, assuming it takes time to receive modem and router.I just received them. Can I change the date of activation for tomorrow (18 Jan 2024) ?If yes how ?

2324
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9 months ago
E
EheeNew Member
asked in Self Serve
not receiving sms verification code from bank

I don't receive sms bank verification codes when making online payments. I encountered the same problem with Fido before, and despite seeking assistance from the service center, the issue persisted. I am a new Alberta subscriber using a number starting with 368. Could the issue be related to the number starting with 368.I want to resolve this problem. 

771
Dinh
9 months ago
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Tanzila Azad NowreenOrganizer
asked in Other
data not working

Hello, i am a new koodo user, my mobile data stopped working.  First I thought it’s because of i have to pay bill but even after paying bill it’s not working. Then I realised it’s not because of the bill. Something is wrong 

1043
Dinh
9 months ago
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Jan PConnector
asked in Billing & Payments
self serve will not accept my credit card information for payment.

Each time I enter my credit card information the Error message I receive is that the information is incorrect. The address information is identical on my Koodo profile and my bank profile. Can someone please assist?

2187
Dinh
9 months ago
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Emma FolkBeginner
asked in Plans & Add-ons
Stream+ Apple Tv : “Temporary Unable to be Processed”

Hello Koodo Community,Seeking input or assistance setting up Stream + for Apple TV. Netflix and discovery work fine, just Apple TV.I have an Apple ID (writing this on my iPad) and can sign in. When I reach the end of activating, it says “temporarily unable to process”. It has been saying this for WEEKS. Help! would like to watch some Apple programmes!Thank you, Emma

944
Dinh
9 months ago
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AfdhelBeginner
asked in Other
vacation mode or sleep mode

I just wanted to talk with a real assistant  no robot because my incuiry was about to put my number on sleep mode or vacation mode, so I don’t wanna pay 43 dollar for 2 months that I won’t use your services.   

902
Mayumi
9 months ago
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chi12Beginner
asked in Billing & Payments
$15 for rate plan change

Dear Koodo,I hope this message finds you well. I recently upgraded my Koodo plan from $34/30 to $35/50. Since I couldn’t do it online, so I called your hotline. While I appreciate the enhanced features, I was surprised to see a $15 charge for the rate plan change on my recent bill.I wasn't aware of this fee when I requested the plan change, and had I known, I might have reconsidered. It is a very unreasonable charge. I kindly request that Koodo improve the communication of fees, ensuring that customers are well-informed before making decisions that may impact their bills.  The lack of transparency has left me feeling frustrated and dissatisfied.  It is a very bad experience.Thank you for your attention to this matter.

1592
Mayumi
9 months ago
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cvansiaBeginner
asked in Billing & Payments
Additional charges on my bill

I have been charged additional charges on my bill for messaging. As far as I know , I have not done any US texts. I wish to know what those numbers were

552
D
9 months ago
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Jucasch1982Connector
asked in Plans & Add-ons
Looking for cheaper plan

Hi there, I’m searching for more affordable plan than the current one I'm on.. Thanks,Jucasch1982

15515
G
9 months ago
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TwoOrangiesBeginner
asked in Billing & Payments
Payment and Refunds

Question: I made an accidental payment on November 7th, 2023 to my Koodo bill. Will I be getting a refund? I called three times, the first two times I was told I would be directed to the finance department but the call was ended on btoh tkmes. Called a third time and was told that my refund was declined and I was not notififed of it. I was told that I was to get my refund withint 6-8 weeks by the way. 

2362
T
9 months ago
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AFifieldBeginner
asked in Billing & Payments
bill price

Our last few bills, the price has changed.. it was always $163.30 every month, then we got one for 166.06 and 165.60 and then 165.30.. not sure what’s changing suddenly 

731
D
9 months ago
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VeteransConnector
asked in Plans & Add-ons
Calling to Canada from Hawaii

We have the 1000 min LD add on.  Can we make a call from Hawaii to Canada without additional charges? 

1367
V
9 months ago
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taylorbvBeginner
asked in Billing & Payments
Incorrect Data Charge on Bill

I recently switched to Koodo and on my first bill there is a charge for $13 for data. I have 50GB of data and there is no way I would have gone over. Is there a way to reverse this  charge?

1124
T
9 months ago
Patricia Ellen Bartlett
Patricia Ellen BartlettBeginner
posted in Plans & Add-ons
Device Care Complete being denied

I am one of thousands running into issues with the third party company Asurion denying a legitimate insurance claim with a device. On Dec 18, 2023 I accidently dropped my phone and got two little holes in the screen. I started a claim right away. Asurion denied this claim for not  seeing “Air Time (phone call)” on the device.I started a new claim confirming I had a phone December 17, 2023 on that device. That claim was denied. Of course, the device screen went black December 20, 2023 while I was using it for communicating with my friend, and as well as a women on Facebook marketplaceI started another claim but also went through the Better Business Bureau (they were just as useless).Asurion then tried to claim via the Better Business Bureau that I was using a different device with my SIM card the day I dropped the Samsung. I did switch the SIM to my TCL Flip 2 on December 22, 2023 to be connected to people but only because I had no phone to use with the Samsung broken. Asurion still has

2644
G
9 months ago
O
OwlConnector
asked in Billing & Payments
Airtime charges on collect call

What are the airtime charges when I make a collect call to Canada from overseas?There is nowhere on the website where I can find such info and I only found out I was charged after receiving the latest bill.

2873
D
9 months ago
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GenTbBeginner
asked in Other
Koodo internet doesn’t work

My Koodo internet doesn’t work for more than 8 hours, when will it be up?

3816
Bernard Koodo
9 months ago
M
mfitMember
asked in Plans & Add-ons
International Calling

How can I activate international calling? The pay per use international calling is in my self service tab, but I still can not make calls.

1043
Flo Koodo
9 months ago
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Danishbukhari1Beginner
asked in Billing & Payments
will there be any bill after cancelation?

Hi there, I am not using my Sim card for three months as I am not in Canada but still there's a huge bill of 1111$ (including my plan and tab bonus) how can I stop my all services and pause the late fee submitting charges as I can't pay the bill until I arrived to Canada. Or I don't need to do it as my account is canceled due to not submitting the fee?Still there be charges for late submission how can I get rid of them as I am not in Canada?

881
Mayumi
9 months ago
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Gwiseon LeeNew Member
asked in Billing & Payments
I want to close my account

Last December 23th, 2023 I called Koodo to close(cancle) my account. Because I was planning to leave Canada. I closed my account with the employee through the call. When I asked if there is any additional cost that I have to pay for the rest of the day, she said that I only need to pay for the additional 3 days. She said that the cost was $7 and when I went to the website, It was charged $15.68. I don't know why it changed, but I paid $15.68.After that, when I logged in to check if my account was canceled, I saw that $31.36 was charged for the January charge. I am not living in Canada right now, so it is difficult to make a call.  When Koodo staff see this article, please check this again and close my account. Thank you.

2511
Mayumi
9 months ago
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Pete MConnector
asked in Plans & Add-ons
What countries are included in the "1000 Intl LD min Bonus V2" add-on?

I presently have a free add-on “1000 Intl LD min Bonus V2”, but I’ve forgotten the details and cannot find them anywhere on the site.What countries are included in this add-on?  Does the list change from time to time, or is my list of countries ‘locked in’?If I change to a different monthly plan, can I transfer this add-on as-is?My current plan also specifies “ Unlimited international messaging (text & picture) “.  What is the difference from the perk called “ Unlimited International SMS (from Canada) “?

71410
G
9 months ago

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