Managing your Services

I have been receiving voicemail messages from a phone number I’ve already blocked. They continue to call me every day and I’ve not been able to find a solution to block their voicemails. Can you please let me know if there is a solution to this? 

Hey there, I still wanted to check if there is any specific offer for newcomers? I am looking for a cheap phone plan, I have my own phone.  thanks

Hi folks, I just signed up for koodo and the stream plus but can’t get series like The Bear or such. Disney support states to talk to Koodo and that Stream+ premium would not have it either. Anyone know a way to add it on at a cost?

Hi. I’m currently out of Canada and my phone number is on seasonal hold. Can I still receive text messages from Canada? I saw that the seasonal hold plan include “free incoming SMS”, but when I used my koodo sim card, the phone showed “no service”.Thank you

Netflix Premium - I have Netflix through Koodo with my stream plus.  When I added this account I was told that I could add members from outside my household exactly like I was able to when the services were provided directly through Netflix.I have not been able to add members outside my household.  When I reached out to Netflix I was advised that I would need to stop Netflix through Koodo and get it directly with Netflix to enable this function.Could someone actually confirm this is correct since I was told by Koodo that I could in fact invite members outside my household with the package I was purchasing.  If this is not possible are there any plans available that will allow me to invite members outside the household?  Thanks

Hello! When going into my Self Serve and changing my Billing Address, it’s unable to find my Apartment Unit number when listing off addresses they believe is mine.My RBC account that’s linked to my preauthorized payments has the correct address - so I don’t think it’s a concern with having it match.  For example *not my actual address*, I put in:Address: 1234 Letters Ave    Unit: 123A    ( there’s two buildings, A and B ) Then it will give me a list to choose from like:100A 1234 Letters Ave 200A 1234 Letters Aveetc. So it’s able to recognize my apartment address, but unable to get my actual unit number.Is there any way I’d be able to get this changed properly?I’m wanting to get a new phone and have it shipped, so I’m not wanting to chance it going to any other unit lol.  Thanks in advance for your time helping me out :) 

I have two names on my account. I am the main one and pay for both but is there a way to insure the other person on the account can earn points for a credit score?Would this be a cause of they need to pay for it out of their own account?

I lost my phone and got a new sim card today. I wanna activate the sim and get the same old number.

Hi everyone!I keep getting these calls where someone with an accent calls me Ma'am. (I'm a guy tho)They say they're from Rogers with a great deal, and I've been saying I'm not interested and to put me on their no call list.Today they called me and I let the guy talk, and he inquired which provider I'm with. (He asked me Bell? Rogers? Virgin?)When I said "None of those, I'm with Koodo", the phone call hung up abruptly.I've blocked this number before, but they keep calling from different numbers (all staring with 514, which seems legit)I'm concerned now that this may have been a scammer who hung up as soon as they got what they wanted. So this leads to my question:What can a scammer do if they know my phone number and provider? And what steps can I take to protect myself?Any insight or suggestions would be appreciated!

I am trying to change my plan and select the free perk of unlimited long-distance calls.  When I select it the “next” disappears and essentially I am stuck - cannot change my plan.  No idea why.

Hello, Title says it all. Signed up for the add-on “Voicemail to Text” which koodo indicates that “Your voicemail will be converted to text and delivered as an SMS message or an email” followed by no instructions on how to actually set the option to EMAIL instead of a text. The voicemails are coming in as a text message currently and we would like to change the setting to email.  Thanks in advance!

Hey All, I have the Unlimited International Text perk on my Canada-US roaming with data, talk and texts Plan. Does this plan already include Unlimited International Text? I feel like I have an unnecessary perk selected. Thanks,Steve.

I have a unusual circumstance. When you call Canada from Cuba and call collect are you still charged the easy roam feature ?Also if you do not have easy roam is there a charge ?I know with a landline ( at least there used to be ,not sure now ) there are no fees as the other person accepted the charges is it the same for cell phones ?When we were in Cuba in April ,we needed to contact our travel insurance,didn't know we were to call collect.Planning ahead for Winter and need to know if I should put easy roam on.Thanks Dee 

Hi, apologies I tried to find this answer reading other questions. I understand that with Stream + the Netflix rule against multiple households accessing it would still apply and not work. But I’m wondering if you’re still able to have multiple households access Prime and Disney Plus  (and set up multiple profiles) through the same login? Thanks!

What little data I get each month gets used up by something during the night. I so very seldom use my data.

What plan should I be subscribing to to make calls to the Caribbean and Jamaica?

My SIM card is damaged so I need to replace it. I’m with Koodo Prepaid already; nothing’s changing except the card. The instructions that I got via FB Messenger (eventually, after waiting days) tell me to:Select the Phone Services tab Select the Change SIM Card tabBut there IS NO phone services tab and I can’t find the option to just change SIM card anywhere, even by searching. I’m linking the page. I’m leaving on a trip tomorrow and it’s really frustrating that my kids won’t be able to easily get hold of me.https://www.koodomobile.com/en/help/prepaid-sim-cards

A call to Ukraine costs $3.60 per minute.  But if you connect some additional package for $7, then calls will cost $0.19 per minute.  Did I understand correctly?  How to make sure that you connect cheap calls to Ukraine and not to another country?  And $7 per month - how is this month counted - from the 1st to the 31st or the month from the date of service activation?  Thanks for the answer.

Hello, everyone I bought a motorola g14 from europe and I want to use it here in North America, the phone is unlocked. But, I can’t access data. I see different versions of setting APN and I am lost as to which is the correct one that will give me the highest compatability and highest connection speed. Can anyone help me with this ?https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phonehttps://www.byteplus.com/en/topic/6501

I have easy roam on my phone, but I just changed my plan to a Canada-US plan, do I need to remove easy roam or will the phone/plan just “know” not to use easy roam and use the Canada-US plan?  I want to be sure I am not charged for both. Thanks

Question:  I read the instructions on how to install Koodo internet, It says connect the modem to the coaxial o the wall. I have internet through Accesscomm right now and that is the only coaxial I have. Koodo Internet requires coaxial to work ? It doesnt work via cell towers. How can it work using my Access coaxial input. I know maybe strange question but they are not clear when you call.

My equipment came early, my activation date isn’t for two more days. Can the activation date be changed?

When my account was made the rep misspelled my last name and now I can’t set up auto pay. Is there a way to change it?

I was just in Toronto for a few days for work and needed to get a Canadian SIM card. Went into a shop, got all set up, worked great.I’ve since flown back to the US, and now tried to activate my online account. However, it wants to verify my Koodo number and send it a text. Except, it’s Prepaid and I can’t receive messages on it while in the US. So I can’t receive the only way I can verify my account and get into my billing. And I can’t fly back to Toronto just to activate my account.I want to be able to make sure I don’t keep getting charged for a plan I literally can’t use. But I can’t guarantee that unless I can login to my account, which I also cannot access without receiving a text message to a phone number I can’t use right now.Any advice?

will my 360 day prepaid plan renew automatically after 360 days?