Hello,
On my latest bill, there was an extra charge for device care complete that made the bill more than what it had been for the past year. I cancelled the device care, but it made me wonder when and why it was added, or if I had device care all along but it’s now a more expensive charge. I downloaded all of my previous bills, but in their .pdf form they don’t break down individual charges.
Is there any way to verify how long I’ve had an add-on for?
Hi
We have reviewed the details and Device Care has been added with the last device upgrade that was completed online. You can check and download the agreement in self serve https://www.koodomobile.com/en/help/viewing-and-downloading-your-customer-service-agreements-csa
To view and download the last 18 bills in PDF format for charges breakdown in self serve, please follow the steps here https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills
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