Hello,
On my latest bill, there was an extra charge for device care complete that made the bill more than what it had been for the past year. I cancelled the device care, but it made me wonder when and why it was added, or if I had device care all along but it’s now a more expensive charge. I downloaded all of my previous bills, but in their .pdf form they don’t break down individual charges.
Is there any way to verify how long I’ve had an add-on for?
+4We have reviewed the details and Device Care has been added with the last device upgrade that was completed online. You can check and download the agreement in self serve https://www.koodomobile.com/en/help/viewing-and-downloading-your-customer-service-agreements-csa
To view and download the last 18 bills in PDF format for charges breakdown in self serve, please follow the steps here https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills
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