@rtsheedz Per our quick chat, all you have to do is go to our Internet page and order it. No need to change your mobile plan if you don’t want to. Also no need to pay off your tab. It’s  really an interest free loan, so you are better off with it. As discussed, we will also send you an SMS with a promo code for Stream+ once you ordered internet. Hope this helps!

Hi @Bernard Koodo! Thank you so much. I’ve gone ahead and ordered the internet. 

One more request - I selected a date for activation in the future (July 2) but have just been informed that fido was set to switch over to rogers before that date, and so my new end of service with them is May 15th. Is there anyway I can change my activation date on my end of things? Thanks again for your help!

@rtsheedz Im pretty sure it can be done. Leave it with us and see if we can make the change for you. It’s possible that you would have to give us a call but let us first look. We will get back to you here, probably on Monday.

UPDATE: Looks like you will need to set up a callback and process the cancel yourself.  Pls log inti your account and see if you can do the cancellation yourself. If that doesn’t work pls go to our help page and initiate a chat with Koodo Assist. Choose ‘Home Internet’ section and type ‘cancel’ then  within an hour someone will call you.  The box ( modem/router) may have already been shipped, but just drop it off at a Canada Post location. Then you can certainly re-order with a new date for the ‘install’. Unfortunately we can’t adjust the date any other way. :-(

@rtsheedz Pls see update above but you can now ignore. As per the SMS we sent you we were able to stop things on our end. Refund taken care. You can re-order tomorrow with new date.