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I installed an E-Sim card from Instabridge on my Samsung S21. When I tried to switch over to use it in the US, I got a message stating: “If you switch, your phone will restart to install apps and features from Instabridge. Some apps installed by your current service provider will be removed and the app data will be erased."

This is a scary message as it does not indicate what apps or data is being removed.

Instabridge denies this is part of their usage. Samsung did not answer my query correctly.

Does Koodo do this? And if so, what apps would be removed and data erased? Or does Samsung do this?

Needless to say, I did not use the E-Sim and got refunded. But now I am leery on using any E-Sim card on this phone.

Generally speaking, the apps that it adds/or removes are carrier specific apps.

For Koodo, there’s an “app” that takes you to the Koodo self serve page, and you may have had ones for Telus Health and Telus SmartHome Security installed as well.

 

Nothing that you can’t re-add if needed.

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