Skip to main content
Koodo Community
Community

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

Hi @helpppppppppppppp 

As much as we want to help, we have limited access to prepaid accounts here.

We recommend scheduling a call back with the prepaid team for an agent to look into it https://www.koodomobile.com/en/help

How did you accidentally pay your prepaid account?

Was this via online banking?

https://www.koodomobile.com/en/help/topping-your-prepaid-account

thanks for the replies. yes it was online banking, and I did contact a support person and got it resolved.😊

Terms & Conditions
Koodo Community