I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou
Best answer by helpppppppppppppp
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Hi
As much as we want to help, we have limited access to prepaid accounts here.
We recommend scheduling a call back with the prepaid team for an agent to look into it https://www.koodomobile.com/en/help
How did you accidentally pay your prepaid account?
Was this via online banking?
https://www.koodomobile.com/en/help/topping-your-prepaid-account
thanks for the replies. yes it was online banking, and I did contact a support person and got it resolved.😊
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