I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou
Answer
paid my prepaid account by mistake instead of the postpaid one
Best answer by helpppppppppppppp
thanks for the replies. yes it was online banking, and I did contact a support person and got it resolved.😊
This topic has been closed for replies.
+4Hi
As much as we want to help, we have limited access to prepaid accounts here.
We recommend scheduling a call back with the prepaid team for an agent to look into it https://www.koodomobile.com/en/help
How did you accidentally pay your prepaid account?
Was this via online banking?
https://www.koodomobile.com/en/help/topping-your-prepaid-account
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
thanks for the replies. yes it was online banking, and I did contact a support person and got it resolved.😊
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