Managing your Services

My equipment came early, my activation date isn’t for two more days. Can the activation date be changed?

When my account was made the rep misspelled my last name and now I can’t set up auto pay. Is there a way to change it?

I was just in Toronto for a few days for work and needed to get a Canadian SIM card. Went into a shop, got all set up, worked great.I’ve since flown back to the US, and now tried to activate my online account. However, it wants to verify my Koodo number and send it a text. Except, it’s Prepaid and I can’t receive messages on it while in the US. So I can’t receive the only way I can verify my account and get into my billing. And I can’t fly back to Toronto just to activate my account.I want to be able to make sure I don’t keep getting charged for a plan I literally can’t use. But I can’t guarantee that unless I can login to my account, which I also cannot access without receiving a text message to a phone number I can’t use right now.Any advice?

will my 360 day prepaid plan renew automatically after 360 days?

I took advantage of the Stream+ bundle with Netflix, Prime, Disney Plus, Telus Films and Series. For some reason we cannot access Telus Films and Series. Has anyone else had this problem? How do you get access? I tried to activate it

I just recieved an emil stating that my pre-authorized payment option was removed from my account. I am unsure of if this occured due to the bank, kudoo, or someone accessing my account without permission.  I double checked that this change did occur, and it did. My payment information has also been removed from the system. This is not a major issue, but I am just wondering if this has happened to anyone else and if so what was the reasoning.  Note: I have already altered all of my security information to ensure my account has not been compromised and have be diligent on checking my spending accounts. I also keep up to dates with all my payments. 

My plan which I have had for years now includes the 911 government fee, do new plans include this, it doesn’t say in the promo. Or is there an extra charge for this.

i see there is change phone no option via my self serve online account but i dont know if there will be a fee, please let me know, thanks

Does Koodo have a list of International calling rates for calls originating in Canada?

Hiso besides going back up in price, the iPhone 15 pro max is also adding a $10 SIM card fee along with the $15 shipping fee for online orders. If this iPhone only accepts eSIM activations, why is there a SIM card fee and what would you do with a physical SIM card.. unless they’re referring to an eSIM voucher you’d need to activate your plan with, but nothing is specified. Anyone know what’s up with this? Thanks 

I understand this is from Canada to the countries listed on the website, but does this also cover Unlimited Long Distance from Canada to Canada? My current plan is “Unlimited Canada Wide minutes and I am trying to understand if this is the same plus the International or if it is just international and I will end up paying for long distance for Canada to Canada calls.  Thanks

I signed a 2-year contract with a new rate plan and new phone. Koodo is offering me a better plan in my self-serve that I’m interested in switching to. My current rate plan is locked in for 2 years because of the contract. If I change my plan in self-serve, does that void my existing 2-year contract such that I’m subject to price increases on the new plan?

I lost my phone and got a new SIM from Telus, but when i try to register in Self Serve, I get an error message:  “Oops! Something went wrong. Please try again.”I tried to schedule a call back, but there’s no place to provide an alternate phone number.No clue what i’m supposed to do.  Can anyone help?

Anyone else receive a text from Koodo to save money on your current plan, call the number and find out its Telus and they want you to migrate to them? Very frustrating! If the text is from Koodo, I should be able to save on my Koodo plan.

Can I get an Esim voucher online? It seems pointless to have a Esim but still had to go in to a store, feels like it defeats the purpose.

I have a basic monthly plan. My plan’s data ran out (200 MB) . I got a text that data was paused with options to top up. I texted 21YES to get 1GB data, but internet still didn’t work. I checked self serve (using a different device)  and I can see now have 1.2 Gb with only 200 MB used. However I also noticed a message saying data was paused and I can unpause by selecting an option. I selected again to buy 1GB (this was half an hour after the initial top up). A few minutes later on the self serve I see that I am back to only 200 MB and all used up. Later, I chatted with the Kodoo robo chat thing, and it told me my data was paused and I could top up. I told it to top up for me 1 GB. It said it did it. I checked self serve and looks like I have 1.2 GB. But still when I try to go on the internet it does not work and I keep getting a text saying my data is paused and I can top up. Please help,

I'm moving to a new address in the same city. How do I go about it?Can't find anything in Self Serve

How do I correct my birthdate on file.I called and they said it was wrong.Said to go to Koodo self serve site but I can't find anywhere to correct this

To pass on my recent US Canada Plan experience which was very frustrating. We were traveling in New Hampshire last week and we experienced call fails repeatedly with one of our plan phones and then both phones at times. The Koodo carrier most of the time was AT & T. We even went to the local AT & T store to see if there was a solution.There was not. Our local Canadian Kiosk store was not able to help.We did the 611 Koodo call and it was disastrous to get someone live to help or explain our problems.The call service was intermittent at best and we were disappointed with the capabilities of our US Canada Plans and totally frustrated at our inability to get helpNovices like us beware it was not fun Food for thought 

is 1-866-558-4150 legit or scam? Got offer from koodo for new mobile plan from this number

Hello, I signed up for Stream + in April. I followed instructions and linked up my existing Netflix and Amazon accounts. All are activated and I double checked to see Prime plan shows up as partner billed to Koodo. I've now been double charged for Amazon in April and in May. How to fix this issue and get refunded for being charged twice?Thx

I’m trying to configure a service with “Jane App” that uses “Stripe” to his “Payement Solution”.I’ve already opened a ticket to Jane App and Stripe support teams.I’ve tested in 2 separated phones and numbers, iPhone and Android. They are both from Koodo and I can receive messages from another services and phones normally.I also tried uninstalling the updates in my message app and it didn’t work.Could you help-me, please? 

Hello,I want to cancel my koodo internet activation. I’ve received the hardware, but am not continuing with Koodo. When I follow the prompts to cancel in self serve/subscriptions, nothing exists and I get the message “It looks like some parts of this page couldn't be loaded. If you don't see what you need, please refresh the page or come back later.”How can I ensure that my internet is canceled and that I can return the equipment?Thank you!

Hi, I followed all the steps for number porting but I did not receive the Koodo welcome message and unable to make any calls or use 4G data. I can only receive calls and send and receive text messages. what is the fix as its been more than 12 hours since I ported. I see my correct phone number in self serve account.

I signed up to the Koodo Community in 2018 and made a number of posts, questions and replies. I haven’t been on in a few years. I logged on today to ask another question and I’ve noticed that all of my previous history of posts are gone. It’s no big deal I guess, but what gives?