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3915 Topics
Mark Cross
Mark CrossBeginner
asked in Other
Apple Series 9 watch with GPS and Cellular

Does Koodo support the Apple Series 9 watch cellular feature?Thanks,Mark

6512
D
9 months ago
J
Jcl42Beginner
asked in Other
Switch to Happy Stack

I just saw the deal for $59 a month for internet + the subscription services. I already have Koodo internet for $60/month, I subscribed a few months ago. Is it possible for me to switch to this deal and have both for $59/month? Or could I cancel my current internet service and switch to this one? Thank you for the help. 

3436
Flo Koodo
9 months ago
G
GMorganBeginner
asked in Plans & Add-ons
Query re: Streaming Bundle

I'm trying to compare pricing to see if it's a valid deal to switch my Streaming services to accept the Koodoo bundle deal but their noted "basic" pricing isn't what I actually pay - Netflix $23.30/mth, Disney+ $11/10/mth ($133.99/yr), & Amazon Prime $11.09/mth. As nothing aligns with their pricing I don't know what the actual bundle price would be? Note, I live in Saskatchewan/Canada. 

6292
Flo Koodo
9 months ago
C
Claudia007Beginner
asked in Self Serve
i cant figure out how to change my number

I've tried over an over but i can not figure it out. 

2541
D
10 months ago
Robin PD
Robin PDOrganizer
asked in Other
How to cancel internet activation

I’m scheduled to activate home internet tomorrow and received the equipment in the mail.  I’ve just been informed that it would cause havoc in my house to switch from Bell due to a complicated setup here and so I want to cancel the activation (I know I’m to do it myself).  But I don’t know how to inform Koodo and I’ll need to return the equipment.  Anyone out there know how to do this?  

2091
D
10 months ago
Y
YangLiConnector
asked in Billing & Payments
refund

My account number is **98 and I switched to another carrier during the Christmas 2023, why I haven’t received my refund for the overpaid amount?  Thanks,Yang

1646
Y
10 months ago
Robin PD
Robin PDOrganizer
asked in Other
SOS after turning off eSIM

I just landed in Canada after visiting the US, where I used an eSIM from another company.  I turned off the eSIM when I landed and turned on the Koodo network.  My iPhone 15 Plus went into SOS and has stayed there – even after shutting off and rebooting the phone at least 5 times, resetting the network twice, and taking out the Koodo SIM card for 3 minutes and reinserting it, then restarting the phone, all suggestions I found online.  Nothing has taken my iPhone out of SOS.  Any ideas what to do?

2306
Robin PD
10 months ago
G
GogoretroAdvocate
asked in Billing & Payments
Roaming ?

I have read the How Do I on roaming but I want to be sure that I will never get charged when I am near the US border or when I am visiting the US.  Is doing the following good enough to never be charged for roaming.Turn  roaming data off but cell data can be left on. Set network to manual and choose KoodoIf I just set my network to manual and choose Koodo would this be good enough because it would never connect to another network?

2242
G
10 months ago
S
StoneAdvisor
asked in Plans & Add-ons
Koodo Home Internet: How do you rate it ?

I’m thinking of trying Koodo Home Internet (with the 30 days’ trial.)Please tell me your experiences.  Are you satisfied with the download speed? Are you satisfied with the WiFi coverage? Do you see the benefits of WiFi 6? Have you had outages? Anything else you can think of?Specific questions:I’m currently billed for Koodo phone service. Will internet service be billed separately?The “Legal Stuff” says “Costs associated with the return of equipment are the responsibility of the customer.”  Is this true?Thanks

311011
D
10 months ago
G
gsandharBeginner
asked in Plans & Add-ons
Starter Plan eSIM

Hello,I currently have two lines with TELUS, and  I’m looking to move my secondary line to Koodo on the $15 starter plan.The question is, I currently have my primary line on a physical SIM and my secondary line on an eSIM. If I open a starter plan online, how do I get it on an eSIM, as I don’t have an available SIM slot? The online portal is forcing me to get a physical SIM, and it says to go in-store to pick up an eSIM. However, I can’t find any instructions on the activation process.I appreciate any help anyone can provide!

2431
D
10 months ago
T
Tristan8Beginner
asked in Other
i keep getting calls from a representative claming there from telus by these numbers +18333903721 about changing my plan is this a scamer?

i keep getting calls from a representative claming there from telus by these numbers +18333903721 i tried looking them up and see ppl saying there scamers they knew my first name and called about me changeing my plan i told them im not intrested but they keep calling me monthly it seems, i gave them no info other than my first name should i take ferther aciton is there anyway to alert koodo or telus there parent company that someone is trying to attempt to impersonate me?

3636110
D
10 months ago
C
callmedesignBeginner
asked in Plans & Add-ons
Unlimited Long Distance Pack

If I have the Unlimited Long Distance Pack add on and call Korea;Does the person answering in Korea also pay for the call?Does unlimited mean no charge for me or what would it be?Thank you!

1691
D
10 months ago
M
mila2024Beginner
asked in Billing & Payments
Why did my pre-authorization not work?

I’m upset that I set-up pre-authorization on my credit card, it worked fine until November….although it shows on my card that it was charged when I received my December bill I was shocked to see I had a previous balance and a late charge...thinking it was just a payment timing and application error - I paid the current balance with the same credit card that was used when I set-up the pre-authorized payment. January comes - same thing previous balance carry forward plus new charges that didn’t get applied to the pre-authorized payment that I set up.  Now February I pay the balances with the same credit card that I used for preauthorized payment, but this  time I re-set up the pre-authorized payment with the exact same card and this time the remaining balance came out with the preauthorized payment.  Why is the pre-authorized payment not working consistentlythis is the whole point of pre-authorized payments......it’s not that my card is declining, because I can get notified by text when

2282
Flo Koodo
10 months ago
C
CDelBeginner
asked in Plans & Add-ons
How do I change my Stream+ plan?

How do I change my plan from Premium to Basic?

581
Bernard Koodo
10 months ago
M
Motopower89Beginner
asked in Billing & Payments
Don't Understand overcharges for cancelation

All of a sudden it says that I owe $570, I have switched providers and I was told that I would only have to pay my tab balance which was a little over $100 dollars???? Why is there no one you can talk to at Koodo????

463
Bernard Koodo
10 months ago
G
greenkawasakiBeginner
asked in Plans & Add-ons
Not Receiving Text Messages Abroad

Hello, I’m not receiving text messages abroad. Both from my bank (2FA) or my friends I’ve asked to text me to test. I have international data roaming and international voice roaming set to on in my add-ons but not easy roaming as I’ve had bad experiences getting charged.I’ve restarted my phone a few times already. What is wrong?!

1962
G
10 months ago
D
Devin CussonRockstar
asked in Other
Cancelling with Koodo

I am looking to switch my phone plan to a new provider. That said, I currently have my partner under my account wh does not want to leave. If I were to switch providers, will her plan automatically cancel as well?

6901
Dinh
10 months ago
D
DerekCheungSAConnector
asked in Self Serve
Text messaging does not work

I switched to Koodo on Sat and have not been able to get text message to work.  I looked at all the posts in this forum related to this topic, and I used the Koodo Assist and asked for call back.  I tried the call back 5 times and was never called back. I’m ready to switch to another carrier.  This is such a bad experience.

3177
D
10 months ago
W
WFYMember
asked in Other
can I use Oneplus 12 with Koodo?

I plan to buy a Oneplus 12 but not sure if I can use it with Koodo.  Anyone Koodo users has a Oneplus 12?Thanks 

3714
W
10 months ago
I
itisbomBeginner
asked in Prepaid
Activate new PREPAID SIM while in Thailand

Hello.I’m arriving in Canada next month to start my study there.I have a Koodo physical prepaid sim that I would like to activate a week before arriving in Canada.  (I have to inform someone about my Canadian phone number before arriving there.)Is it possible to do so? Or do I need to be physically present in Canada to activate it?(My cousin bought and carried the sim card with her to Thailand about a year ago. I hope that the sim has no expiry date. Oh, I also have a top-up voucher code.)

1143
I
10 months ago
J
jeiaaruBeginner
asked in Other
Travelling and E-sim

Hi, i’m visiting Japan soon for a couple weeks, and I was thinking about buying an Esim so i can use internet while I’m traveling. Will it work on my phone even if i’m currently on a monthly plan? I could also rent a pocket-wifi device, but the esim looks to be cheaper and more convenient.

1462
D
10 months ago
T
thewillofsonOrganizer
asked in Plans & Add-ons
How is thr new Stream+ (Disney, Netflix, Prime) billed

Is it billed on the existing mobile plan monthly bill or otherwise?

1321
Bernard Koodo
10 months ago
V
VictimAmbassador
asked in Other
What or how does one update MMS

Koodo sent out emails telling people to upgrade the MMC and other thing -can’t remember what it was. I thought my device was updated. Apparently, not. I can’t send receive anything.  I don’t remember what all it said exactly but my ‘device’ is a brick right now.Do you know where I can find a copy of the upgrade notice so I can talk to my device manufacturer and if they even have a upgrade.TIA - for being here and helping~v

20110
V
10 months ago
S
Some guy2Connector
asked in Plans & Add-ons
tablet on a phone plan sim card

I've looked all over and can't find it explicitly stated weather koodo will block non-phone devices that use a phone plan's sim card like some other carriers do.So, does koodo ‘reserve the right to cancel plans’ or whatever if I were to use a sim card in a different device for the data? If sign up for a plan with a massive amount of gigabytes I'd like to be certain I could use them how I want.

1615
Allan M
10 months ago
R
RangerzeroMember
asked in Billing & Payments
Comment rejoindre le service à la clientèle par courriel?

J’ai besoin de rejoidnre le service à la clientèle et je m’attend pouvoir le faire par courriel en 2024. Les services téléphoniques sont long, lents et vraiment chiants + ils n’indique pas le numéro de toute façon. Est-ce que quelqu’un d’entres vous a l’adresse courriel (d’un courriel dans le passé) et pourrait la fournir?  

4015
Flo Koodo
10 months ago

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