Managing your Services

I just switched plans and got a new phone on BF. I usually get my new bill on the first of the month, but it is now the 3rd and no bill in sight. I am currently.in Austria and can't get the call center to call me charge free, so I thought I check here if anyone knows what's going on and what I should expect?

Hi there!  The past couple of days I have not been able to receive calls or text messages to my Koodo line.  I can make calls, and send texts, and data works just fine.  I’ve been with Koodo over a year so no porting, and my billing is up to date.I’ve reset my phone, reset the network settings, checked to ensure no forwarding/DND issues.  It literally just stopped working and I can’t figure out why.  I can’t take a call from support because I can’t receive calls and facebook support has been silent.Does anyone have any ideas?

2 days ago I bought a Koodo phone and have been trying since to activate the sim card that came with it. Everytime I get up to the payment step, I press finish and activate and the page does not move forward, only refreshes. I've tried with both my credit and debit visa vard. Even went to the store to buy top up vouchers and it still won't work

Hello! I have an odd issue when roaming worked fine in the US and a week later in Cuba it didn’t work at all.  I wasn’t able to connect to Cuba’s mobile operator neither automatically nor manually.  The error during manual connection was “Your SIM card does not allow a connection to this network”.  How could it work in one country and not in another?  The phone was restarted - to no avail.Thanks!

I’m looking at upgrading my phone while keeping my current plan.  But my plan currently has 15GB in add-on data.  Will I lose those when I upgrade?

I signed up for easy roam while overseas.  I am seeing a 10mb data charge resulting in a 100 dollar bill as well as easy roam on my account.  Can this charge be reversed as I have easy roam on my account.

I ordered a phone a week ago and checked the Track your order under self serve.I inputted the order number that Koodo emailed me (copied and pasted it) and it is coming up as “Invalid order number”Any thoughts on what the problem is? 

I can’t seem to get outgoing call display to work on my new Samsung Galaxy S20 FE 5g.  I had it enabled on my A8 (2018) and it says on the Koodo website that it work with this new phone.  Can someone tell me how to activate. 

Does anybody actually know how to turn off VoLTE? It’s not an option I can toggle on my phone, so I found an option in my Self Serve Add Ons. I removed it, got the confirmation, and nothing happens.  I literally have to turn off LTE right now, since my apartment buzzer does not work with VoLTE calls, specifically on Telus/Koodo. Apparently works with all the other providers though. Did the whole song and dance with CS and they weren’t very helpful. 

Hi,Does “Unlimited international messaging” included texting with someone who is in the US while I am Canada? Smartcell rep who is switching my account over from TELUS to Koodoo insists that it does not yet I cannot find anything to that effect (anything about the US being specifically excluded) anywhere so what is it in reality??Thanks!

Help section mentions an unlimited call forwarding add-on for $3,but it’s not visible in the self-serve add on screen?How do I add this feature?

Broken screen on my new TCL 20s and I bought the cell on line and because I don't have extended warranty on it it all comes out of my pocket anybody out there that can help me find a place that will fix the screen in Calgary Alberta. Desperately need the communities help

My phone is lost and trying to locate it. Find my Iphone isnt working even though the phone is still ringing. Can koodo track the phone using the gps function?

Just got a new pre-paid account and sim with a temporary phone number. I would like to transfer my old number to my new sim.  I have registered in koodo Pre-paid with my new number. How do i transfer my old Koodo number?

I am in Mexico and I need to receive calls on my Canadian number. What do I need to make this happen?

Hi I would like to unlock my iPhone SE that I purchased from Koodo in 2016. In the FAQ, it says "From the Self Serve dropdown menu, select Mobile services". but under my Self Service, I cannot find that option.

I am asking the community for help again.TLDR Summary:  What is the per min call forwarding charge  when one is outside Canada when one has the $3 Call Forwarding add-on and the call forward is setup prior to departure to a Canadian number?  What about forwarded to a US number?   Also, is incoming SMS text message free to receive while outside Canada?  (regular INT Voice  Roaming enabled, no EasyRoam)---I think it is a fairly common use case, that you are traveling outside Canada and want to have a way for people to reach you, while trying to reduce cost and not pay for expensive Pay per Day (EasyRoam) or ridiculously expensive  Pay per Use roaming fees.A very common strategy is that before you leave Canada, you set up an unconditional call forward to a phone# that you can access while traveling.  This could be a no cost or low cost VoIP service with a Canadian number like Fongo, or even in some case if permissible a US based phone number if your travel destination is in the USA.You al

My account was suspended when i payed money on it today

Hello!I have unlimited Canada-wide calling and have an airtime charge of $46.60. I looked it up on my bill and it says the overage is for an incoming call from  226-213-8281 (in London, ON).Since it’s a Canadian number, and given my unlimited minutes plan, why am I being charged?The odd thing is as well, I checked my call log and I have no record of outgoing or incoming calls from this number on my phone, but this number has shown up on my bill quite a few times. What does that mean?Thank you!

I had an account that was in my mom's name and I switched it over to my name. Am I able to access those old bills?

I’ve tried repeatedly on 2 different computers to bring my old phone number into my new koodo account.  After submitting all my information I get a message that reads “error occured.” Not sure what I’m doing wrong or if it is a system error.  Anybody able to help me?

HelloI have 2 lines in Koodo.I live in Vaudreuil.From the morning of the 29th, I can't make phone calls in my house.  But when I visited CF Fairview Point Clare today, I was able to call.I still can't use the phone with only the word "No service area" displayed on my cellphone.This is my first time doing something like this, what should I do?

Hi I'm current out of the country and I need to CXL my plan

Unable to make or receive calls  after set up. But can still text. Anyone have an idea?  Thank you. I reset and took my card back out. No luck. 

I tried paying my bill endless times through my credit card, but all I see is an unknown error has occured, please try again later. I went to a Koodo store nearby, they told me it's the bank, I called the bank they say it's Koodo, because the bank doesn't see any transactions which haven't gone through, so I think it's Koodo.I don't know what to do, all the credit card details are correct, the address matches the one on Koodo, I don't understand what's wrong. I tried to pay my bill by calling 611 and they told me that the credit card is not supported, I mean it's a CIBC Visa, how can you not support that?