Managing your Services

Recently I made a FaceTime Audio call to a friend of mine from the U.S. On my most recent phone bill it says I made a long distance phone call, even though it wasn’t a phone call but a FaceTime Audio call. I did not have my data on and was connected to a stable wifi connection. This is not the first time I’ve heard of this happening, is there a reason why? Or is there a way I can change something in my settings to prevent from something happening like that again?

this is really frustrating no one can answer a very obvious question I need access to my old text messages for legal purposes ! how can I connect you? where is your damn email address to communicate!?

I’m travelling for one month so I wanted to stop my plan for this month. How can I do it?

I have tried to pay my final bill online several times and keep getting an error message. So I want to pay by phone. What is the phone number, when you are no longer a KOODO client?

Ipaid my bill on the first of the month. Today it was disconnected without any warning. Any way I could speak with someone about it?

Hello community,I’ll create a fresh post for this as well.  My Pixel 3 is not connecting to any network in Mexico and I need some help!  I can confirm the following:Airplane Mode is off Data roaming is on EasyRoam is enabled I cannot manually connect to any local networks.  TelCel and Movistar are listed as “forbidden” and the only remaining networks are AT&T which will also not connect.All I need to do is be able to receive an SMS for an MFA login for my work VPN.  Any help appreciated!

My tab balance is $0 but Koodo still has charged me on my next bill $15 for my tab. Please explain this.

 I enabled Easy Roam for a trip to the UK thinking I could use it on a day where I need lots of data.To avoid unexpected charges, I checked the website (https://www.koodomobile.com/easyroam) to see what activates it. It states the following: “The daily Easy Roam fee is valid for 24 hours, and applies when you make or pick up a call and send a text or use data abroad”.On my return, I discovered extra charges on $117, despite only actually turning my roaming on for ONE day to use the Easy Roam. It appears that Easy Roam was activated almost every day I was away. My roaming was OFF for the entire duration apart from one day.Having followed this up with Koodo, they said the charge can be activated even if you receive a text message or call without answering it. This is different to what the site above says, and the guy on the ph

My voicemail; message waiting message will not reset. It constantly says that there's a new message, When there are none. AnySuggestions would be welcome. Thanks.

Can I use Koodo’s trade in program on Certified Pre Owned phones? And if I have to go into the store for this transaction, does that mean I have to pay the $50 connection fee that I wouldn’t if I purchase online?

Hi there Koodo community,I am trying to find some answers regarding doing a transfer of ownership to my daughter (as she is old enough now to handle her own bills). I understand that both the old and new account holder needs to be present. But for our situation, I am currently in Hong Kong and due to the pandemic +work reasons I am not able to fly over to Canada and do the transfer of ownership. Just wanting to know if we could perhaps do a 3 way call with the koodo rep and proceed with the transfer of ownership?Thank you

Can we expect Koodo to have hotspots anywhere?  If we were switched from Telus Mobility, can we use theirs?

Hi,when I got my son his first cell I did not add data. Now I want to add it and I went online and thought I changed his account to allow data but it’s still not working. I have checked his settings and his data is turned on. can you help me!

I got two text messages from a Koodo number the other day giving me the number of a PIN. I wasn’t sure about it and thought it was just a scam so I ignored it. But that same day I got an email from Koodo asking to rate my recent customer service experience, even though I never contacted anybody. I was wondering if this could all just be a mistake/scam, or could somebody else actually be using my phone number? I went on my account and double-checked my bills and whatnot and everything looks normal to me. Is it something I should worry about or just ignore?

How do I get the Information or URL for the free Apple TV that came with new phone 

Bought a new Samsung $1,200 phone. Had issues from the start. Went into store to return/exchange after 28 days having the phone. Was told only 14 day Warranty and that could send out for repair. Called Koodo and was told the same. It's a LEMON why would I want a new phone repaired. Koodo has lost a valued customer. Bye bye Koodo, your customer service is pathetic. 

I have a few contacts that I get their texts from only when I am connected to WiFi.This only happens with a few of my contacts, and I can’t figure out why…Further to that instead of green speech bubbles, when I send they appear in blue periodically…It’s frustrating because from these few people there are times I only get their texts days after sending, as I am not always connected to WiFiI have a $25. per month no data plan with Koodo.My phone is a Galaxy Note 9.I’ve been trying to figure this out for some time now, with no success.Any input would be GREATLY appreciated.Thanks in advance

Incredible waste of time. trying to get my new SIM card operational after my phone was stolen.  Unable to get verification code to register new SIM.  Koodo won’t allow me to get it by email due to email account not being active 48 hours?  (I’ve had the email years).  So choosing the “text” option, nothing arrives.  There is no way to resolve this at the kiosk level either as the agent said it had to be done from home.  And as we all know, Koodo agents are few and far behind and no way to get a call back either (as you have to use a mobile phone, which I currently don’t have as the phone was stolen!   No land line or email option is available. Who invents this maze of run around?  It’s clearly intentional because you are locked into a contract and they don’t give a rip.  I’m so pissed off I want to just kick Koodo to the curb and get a company that actually has customer service personnel rather than the maze of going nowhere.  What am I paying for anyway?! I’ve done eve

When I log into self serve and try to look up my current usage (data, messaging and airtime) I keep getting a message it's not available and to try again later.I've been trying all evening with the same message. 

Hi,I would like to setup conditional call forwarding. I have two questions:1 - The “call forwarding” add-on is not listed under the “manage add-ons” page. Why is the add-on not available? Also, I did try setting up call fwd by dialing *61* *62* and *67* codes, but I get an error message (perhaps because the add-on is not active on my account?)2 - Is the call forwarding add-on required in order to setup conditional forwarding? Maybe it’s just required for unconditional forwarding? Thank you  

My Koodo sim is not working after I reached India. Tried few things suggested in the forum but not luck.I need it to access few services from Canada.Help me to resolve this issue.Thanks

My Sim suddenly stopped working, is the network down in Ontario? The online koodoo rep isnt available as well

 I have family in Australia who want to communicate using texts as well as send pictures. I have "unlimited" international messaging (text and pictures) but I'm not sure what that actually means. Can I receive texts and pictures from Australia for free or does it cost me? And can I send texts and pics to Australia from Canada for free? 

it shows that i still waiting for approval, but when i tried access with account owner information, i got error for login in since email is wrong? looking to get chat or phone assistance from real koodo customer service person and not robot.

Can I use a koodo prepaid sim with an iPhone 5