Managing your Services

We have recently purchased a phone for my daughter. our whole family uses the same last 4 digits. In the self serve option it only lets me pick the area code and first 3. If I contact support can they help me try and find the last 4 digits I am looking for. Koodo assist is not being helpful.

I will be in Mexico for the next 3 months. I will have a phone with a Telcel sim and a phone with my Koodo sim. I need to receive SMS for 2 factor authenication. I need to check voicemail from my Telcel phone. What do my roaming and data roaming settings need to be to avoid activating the Easy Raom $13/day charge?

Hey everyone! Years ago, it was possible to buy a SIM card without a plan and simply charge it up with money whenever needed. Then you’d just use that up until you re-filled it again. Anyone know what I’m talking about?  I tried looking this up, but it seems like nowadays there’s no such option and everything involves a plan. I just need a temporary SIM card to give my mom who’ll be visiting from out of the country. That way, she’d be able to contact me without any roaming charges on her European SIM. 

All of a sudden I cant access my voicemail ...When I git the voicemail button it appears to go to my voicemail service then immediately ends the call 

Outside of CanadaCannot access my voicemail and have been blocked.How to access again?

Hello,I am in India and i can’t use the sim. On my phone it says “Emergency Calls Only”I want to just receive the texts. I don’t need Roaming. 

I changed my plan from $35 to $50. Now I wanna go back to $35 or $25 plan without buying a phone, but it won't let me. Any way? 

Will a USA purchased iPhone SE work with Koodo sim card?

Is anyone had any luck calling in to upgrading their current plan to a promo plan without having to add another line? I'm at $75 20gb and they are running a promo for $70 30gb, I've gone over the 20gb frequently due to my job.

I am not getting Koodo network connection in India. I just landed today and there is no network from Koodo yet. I cant access my calls, texts and data. I have tried rebooting my cellphone many times but no success. My India number is working so its only an issue with Koodo. Please help!

I just switched to Koodo and I tried to pay my bills for the first time. But it didn’t allow me to despite several attempts. The only possibilities I could think about is: (1) There is a slight difference between my name on my driver’s license (the name of Koodo’s file) and that of my credit card. There is an extra space on my official name. (2) My father offered to pay my phone bills, which would clearly be done with a credit card under his name. Would these two scenarios cause any problems? If so, how do I resolve this? 

I signed up at Best Buy during a recent promotion and within 24 hours there was a price change for the Tab promo. Best Buy said they can normally just call in and do a price adjustment, but Koodo asked them to close the account and reopen a new one.Fast forward to today, one week later I now receive an ebill for $26.04 for the closed account.I can’t view it as a tech support individual had confirmed that it was closed and removed from my self serve account when he helped to link the second account to my email.What now?   

We have 2 phone numbers under a single account but need to split them into 2 separate accounts. I am not sure how to go about setting up a separate account, getting the same phone number and removing that number from the previous account. Do I just sign up as a new customer and then will have the ability to take assign the phone number?

Is there any fee for contacting Koodo via Facebook, Koodo assist or by requesting a callback?

I applied online to transfer my phone to Koodo. I was told the credit check was approved and I’d get the SIM card within a few business days. A few days later, I received this email and I don’t know if it’s legit. It seems odd and I haven’t clicked on any of the links just in case. Has this happened to anyone else before: “Hi there, We hope you’re doing well. We regret to inform you that we couldn't process your order, because we were unable to validate some of your credit file information. For this reason, your order has been cancelled. If you made an upfront payment, you'll receive a refund that should appear on your credit card statement within 3-5 business days. Before attempting to place a new order, please make sure any overdue balance is paid. For more details about your credit information, we advise you to contact Equifax or TransUnion directly. We won

Finally with tier 3 help got my account set up.  Whole reason I switched to Koodo was to use wifi calling.   When I try to set it up it says it does not recognize the number.   Help me please ,- so frustrating.

I have a phone with Koodo, just for the phone calling, but there is no internet on my account.I was told at Telus store I had to arrange through the Koodo online self serve, but I cannot find out how.I can use the phone just fine anywhere, but I want to be able look up info on the internet if I am away from home.How do I get this done? Do I need to call someone or go somewhere?The online self-serve chat is less than useless.If I can’t get internet on my Koodo phone account, I will have to go to another company?Am I wanting to turn on the data on my account?

My wife and I each have our own Koodo phone (2 phones) but we are making changes to our email arrangements. Now we have one shared email address. I changed my user profile and login is OK but my wife’s profile is not accepted bcos the email address is already in use. Of course, it is. So, how can I change her user profile or should I leave it as is and Koodo can’t contact her?

Hello, I would like to connect a plan for 35$ per month. When filling the form I need to enter the social insurance number. I am not a canadian citizen and I do not have it. What I have to do? Could I connect this plan online?

Why do I have a balance on my credit score report even though I have pre-authorized payments and pay it off every month. It has significantly dropped my credit score within two months. Please help. 

I am postpaid customer, this month my credit card was charged a “KOODO TOP UP REAPPROV” with $15 plus 13% tax so $16.95 along with my monthly bill. I didn’t make any top up and have no idea what this is. The only change to my account this month is that I chose to pay off the tab amount but that’s about $200 and has not shown on my bill yet.   

Hey everyone- why is my voicemail not working properly? My phone prompts me to check it wvery ten minutes (annoying) and when i call it, it does nothing. Tried to call the locals abour it but their customer service is lacking and they're lucky i dont go there and take my frustrations out on them. Tomorrow i will if this is not resolved.

I ported my number from Public Mobile, but the Koodo SIM card is still under the “temporary/new” koodo number. My public Mobile sim does not work anymore. When i log into self serve, the mobile number is updated to the ported number. I tried calling my ported number it says “cannot be completed as dialed...”. When i try using the koodo SIM, it still uses the number that came with it. How should this be fixed? It’s so frustrating. Please help.

Hello! I upgraded to a new phone a few months ago, the first bill was paid Oct 27th.  But there was supposed too be 3 months free Apple offer tent to me, It never came? How is it delivered? Am I missing something?ThxJason

Tried to reach a human being 3 times at Koodo.  First time, I try and navigate to a person. No luck. You are forced to use their Call-Back “service”; there is no option to talk to a human being. I set up an appointment.  They call, put me on hold, can’t resolve my question so, I’m put on hold until a REAL customer service rep. is available. 20 minutes later….had to go to work.  What is the point of an “appointment”?Set up a call back a second time….yep, they call.  I get music.  Then, I am told, no “service reps” available and they HANG UP ON ME! Click.Wow.  Someone doesn’t understand that keeping customers is as important as getting new customers. Done.