Skip to main content
Koodo Community
Community

Managing your Services

The place to ask all of your Koodo related questions

3912 Topics
I
idearatBeginner
asked in Plans & Add-ons
Int’l long distance saver addon: is it immediate?

If I use self service to add the International Long Distance addon, is it added immediately?  I.e., can I place a call as soon as I’ve added it at the saver rates?I need to call New Zealand on rare occasions, and it would pay for itself after the first 3 minutes.  But I also go months without needing to call, so I’d rather just add it when needed then cancel.  Does that work? Thanks….  Perry.

3012
Dinh
3 years ago
M
MadMaxEdmBeginner
asked in Other
Can i save out going minutes when using WiFi Calling

My Plan has limited outgoing minutes. Can i use my home WIfi network to make Wificalls and it will not count against my outgoing cellular minutes?

4685
M
3 years ago
S
SolimjBeginner
posted in Other
setup sequence

I have 2 phones OnePlus 3 and OnePlus 5 currently on Telus network. I would like to replace the OnePlus 3 with an iPhone 11 on Koodo and transfer my OnePlus 5 to koodo linking them to the same account.Is it better to wait for the iPhone and have it in hand before setting up on Koodo or transfer both  OnePlus phones, port the numbers right away and then just move the one sim card to the iPhone when it appears or does the sim and the iphone  ship together?I am trying to get it right first try 🤔

1632
M
3 years ago
M
mr.sweatersBeginner
posted in Other
Roaming vs Local explained

Firstly I do NOT have EasyRoam while travelling to Mexico from Calgary. Can someone please clarify in each case which would be roaming and which would be local while using my Koodo phone abroad. Making Call/text back to Calgary while in Mexico Making Call/text to Mexican number while in Mexico (same town) Receiving call/text from Calgary while in Mexico Receiving call/text from Mexican number while in MexicoI am under the impression that if I call home to Calgaryfrom Mexico that it would be considered local and I would not incur any roaming/LD charges.

1953
M
3 years ago
V
vtiosBeginner
posted in Other
Phone number is different on my phone vs my account

I ordered a koodo plan online and I was able to get it today. It was approved and shipped last week and I was able to setup my self serve account with the number they gave me before even getting the sim card in the mail. While it was still the long weekend,I changed my number online and it says it should reflect to my sim card automatically so then I received my sim card today but its still showing my original number vs the one listed on my account which was the number I chose. How to fix this?

2343
M
3 years ago
N
notYetACustomerRockstar
asked in Other
Completely Turn Data Off

I noticed a few days ago that despite being on my own Wi-Fi, somehow I still used almost 2GB worth of data… This put me eerily close to my limit. Therefore I turned off data on my phone, yet for some reason my data usage is still increasing…How do I completely disable my data to prevent going over the limit until the month resets?

99512
N
3 years ago
B
Benny6525Beginner
posted in Plans & Add-ons
Clarification of what is included with Unlimited international messaging (text & picture)

Does Unlimited international messaging (text & picture) include texts sent from outside Canada to Canada

4812
G
3 years ago
K
K00d0_userBeginner
posted in Plans & Add-ons
porting number

Hi, my mom was switching to Koodo and she needs to port her number. I have received a SIM card from Koodo. How do I port the number now?

661
R
3 years ago
K
KELLYTOTHBeginner
asked in Plans & Add-ons
just changed to a plan with more data, will the new amount of data take effect immediately?

Just changed my plan to one with more data, I was charges a prorated fee and understood the new plan will take effect immediately. Meaning I should have more data, just looking for clarification. 

10162
R
3 years ago
T
Tony B CellphoneBeginner
posted in Other
Private caller

Up until recently, I had my number “unlisted”. Why did this change? It affects my business because now I have to deal with calls in front of customers I am in attendance working for… They are not happy when I have to answer call on their dime! Why did Koodo suddenly and without warning change this part of my agreement? There are now several customers out there who think it’s okay for them to call me while I have my hands in a 600V cabinet. It was necessary for me to have a private number. 

3702
T
3 years ago
F
Felipehp2Beginner
asked in Plans & Add-ons
Switching Koodo plan to new gift phone?

I am currently on a plan with Koodo, with a Koodo Samsung phone, and I just paid off my Tab. I just received a new Samsung phone as a gift, and I'm not sure how to switch my current plan over to the new phone. Any help would be appreciated.

2291
Dinh
3 years ago
M
mjohnnyBeginner
asked in Billing & Payments
Charged for the rest of my Tab

I received an email from koodo (yes, their proper email) and phone number giving me a deal for a new phone. I had the option to get a new phone without having to pay the $60 remaining on my tab. I’ve done this before, years ago they offered a similar deal and it worked. But this time I was still charged for the remaining tab. Why?

865
M
3 years ago
CooperYue
CooperYueBeginner
posted in Plans & Add-ons
Can I have a SIM and eSIM with the same number?

Can I have a SIM and eSIM with the same number? one SIM for smartphone and one eSIM for smartwatch(LTE), both devices can share a same phone number. Thanks guys

3031
Dinh
3 years ago
W
WTWASPConnector
asked in Prepaid
TOP-UPS NOT WORKING

I have a prepaid plan. Basic stuff, nothing fancy. I pay $25/mo+taxes  (every 30 days which keep shifting my expiration date earlier and earlier), and my current expiration date was SEP-02. I MADE A PAYMENT ON SEP-01, and yet my online account is showing that my account is SUSPENDED,  because of “insufficient funds”, even though my account BALANCE CLEARLY SHOWS $25!!! So I PAID AGAIN on SEP-02, ANOTHER $25, and the system said “suspension lifted” or “account restored” or whatever the message says. But I go back to my account and IT STILL SAYS “SUSPENDED”, and now $50 IS IN MY BALANCE!!! WHAT THE HELL IS GOING ON???? 

18429
W
3 years ago
D
DawgyDawgBeginner
posted in Other
can you link your koodo account on the telus app ?

Just trying to find out if it’s possible?

10352
Allan M
3 years ago
S
SrikhiBeginner
asked in Plans & Add-ons
Can't refer :(

When trying to refer someone and logging into the referral site I get a great message “You don't have any services eligible for this program.”

1985
Dinh
3 years ago
T
totescrayBeginner
asked in Plans & Add-ons
How do I know if I have to pay my tab bonus balance when I change my plan?

So my current plan is $45/month for 2gb and right now if I change my plan to the current $45/month plan, i get 3gb a month instead. Would I still have to pay whatever is in the tab bonus balance? 

44511
Dinh
3 years ago
Hermv2000
Hermv2000Beginner
posted in Prepaid
can't login to prepaid

This afternoon I was able to login to prepaid while away from home.  Trying it from home this evening isn’t working and the automated help is all but useless, e.g. it doesn’t even recognize my phone number and I know it works because I just used it to call my home phone.

1654
Hermv2000
3 years ago
S
SeaGBeginner
posted in Other
Why is my Koodo phone working, but my oartners has no service all day? A call back tomorrow doesnt really help.

My phone works again after the problems earlier today, my partner's still has no service.Missed multiple important calls and texts not happy 

512
S
3 years ago
terae7
terae7Connector
asked in Other
When purchasin SIM on store, will they ask me for my SIN?

HiI’m a newcomer to Canada, so my card is still foreign, so I can’t buy on Koodo online.So, I’ve got no Canadian card, and no SIN yet.I want to know if I when buying my SIM on store, will I be asked for local credit card, or SIN number or any other document, I want to know to avoid lacking of such document when I go to the store. Thanks.

6377
Allan M
3 years ago
A
arguejonRockstar
asked in Other
Unable to log into wireless home phone

I’ve had the wireless home phone for about a year now and have had no real issues until now.About 2 weeks ago I no longer got a dial tone.I have connected my handset directly into the Alcatel hub - no change - still no dial tone.The battery is fully charged and I get all the bars lit up for the signal.I have tried logging into the home phone at 192.168.1.1 as per the user guide and am not able to reach it (no response).I have no network issues.I have tried pinging 192.168.1.1 and receive no response.I have a standard network config. My Telus router is located at 192.168.1.254 - so no conflict there and I have no other routers on the network.Any suggestions?

1722
A
3 years ago
S
Scott LeakeyRockstar
posted in Plans & Add-ons
Promotion rainchecks?

Hi There!I’m a former Koodo customer of about 4 or 5 years but left about 3 years ago when I moved to the UK. I’m on my way back at the end of this year and saw that AB has a great deal on right now for unlimited talk/text + 10GB of data for $50. I don’t want to sign up 4 months in advance to capitalize on the offer, but also don’t want to have it be unavailable when I am finally back in Canada. Does Koodo offer any sort of raincheck type system for former customers in these sorts of circumstances?Thanks!Scott

542
S
3 years ago
R
RyanBRBeginner
asked in Plans & Add-ons
Data is not working

My data stopped working last month. It showed I had used around 150mb of data early in the month and then it plateaued. I couldn’t get any connection of any sort when not connected to wifi.I have a OnePlus 6, just upgraded to a 4gb plan today (still not working), I have removed the sim card and put it back in, reset network settings on my phone, and when I went in to adjust the APN details, it wouldn’t save. Yes, the phone’s data option is turned on. I had the data block set for my limit of 2gb turned on but the data still doesn’t work when that’s turned off either.The APN is likely the problem. I can’t edit the existing one and I cannot add a new one. I have reset it a number of times. The APN says services.koodo.com when the website says it should be sp.koodo.com. There are other discrepancies too. What do I do?Thanks for your time and support in advance.

7872
R
3 years ago
G
GskgBeginner
posted in Plans & Add-ons
monthly SFD plan expires? Then what?

Just noticed on my bill that my plan is listed as:$30 100MB 100 min Plan SFD $30.00Additional data $5/100MB SFD (exp. Sep 02 2021) Free5pm Evenings & Weekends (exp. Sep 02 2021) FreeKoodo F&F EPP 20% -$6.00Shock-free Data 100MB (exp. Sep 02 2021) FreeUnlimited SMS and MMS (exp. Sep 02 2021) Free So what will my plan be on Sept 3rd?? I was not aware my plan expired. 

2663
G
3 years ago
P
p1ldob04Beginner
asked in Plans & Add-ons
My Phone Number Called My Phone

Weirdest thing I had my phone charging on a table and when it rang the caller ID showed my own phone number. Is this something I need to worry about? I suspect was likely a spam. I did say Hello when I answered but then the phone hang up. Never saw something like this before in all my years with a cell phone. I have a A8 Android Phone with Koodo.

982
D
3 years ago

Leaderboard

Terms & Conditions
Koodo Community