Managing your Services

I have a Samsung A5 that I purchased on Tab four years ago. The Tab balance is zero and I would like to get a new phone. I like the plan that I have now and do not want to change the plan. All the offers ask to change to Tab Plus or some other plan. How can I keep my current plan and get a new phone with Koodo?

How do I get rid of it?  Hope I don't have to make an emergency call and then have to listen to that message while I'm losing consciousness.  Does anyone seriously think that I'm unaware?  I've already purchased a replacement phone - from koodo.  It's not as usable as my Blackberry, which is why I'll continue to use it right up to 4 January 2022.So will you shut off the damn message? 

Anybody find a way to get the radio to work with out  using data 

Hello Community,I just ported my number to some Provider because my previous Provider does not have coverage in my new area Iqaluit Nunavut. But I just realized even when I receive an incoming international call, I am being charged exorbitantly, please don’t ask me about the rate, hmmm.  Aside, the monthly plan is quite high.I am seriously pondering of porting to Koodos as I have just been informed that Koodos has coverage here and your charges are also quite moderate.I started an online Chat and scheduled a call. Surprisingly, one 4 occasions, immediately the phone rang and I pick it, then the call cuts(or should I say it drops). I couldn’t believe it!I would like to find out whether receiving incoming international calls is charged on Koodos network too. And if so, please what it the rate?  Network coverage is an issue back home I mostly call or asked my family to call me.I need the information to make up my quickly. I have read through more of the information but only this link (  h

does anyone know the number of the collection agency that koodo uses in canada? 

I am a Koodo Customer. I am currently outside of the country and would like to speak with a customer service agent. I do not have my Canadian phone active while abroad. I tried the 18669956636 number but it doesn’t give me the option to speak with an Agent. Can you please help? 

When I created my Prepaid Koodo account I lived in one city & now I’ve moved to another. When I call someone they see my CallerID still referring to the old city and often don’t answer because they don’t know anyone from there. How can I change the city that appears or the CallerID details in general for a prepaid account?

Hi, I have a Koodo prepaid account. I am currently in Hong Kong and I need to access my CRA login.Apparently, I’ve registered my koodo prepaid number with my CRA account and am being requested to receive an OTA passcode.  I have no idea what to do in my situation. Can anyone PLEASE HELP? I’ve read in other forums where others have similar issues and have been recommended to turn on “Easy Roam”. But I dont think this service is available to Prepaid customers right?  

Hi Everyone Does anyone know if I were to check my Voicemail while international (out of canada) would I get charged for roaming ? I do have the international roaming add on with me - not sure if that would help or if VM is free regardless where I call from ? 

I need to pay a old bill, but I can’t use the self-service because my profile was canceled some months ago. I’m out of the country, so I can’t go to a store 

I’m using Koodo prepaid in the US so I’ve purchased a block of texts. They are being eaten up by repeated and regular texts to “7723”.  The Usage report also notes that the Destination Location is “Prod1”.What are these and how can I stop them?Thanks in advance for your help.EDIT: I’ve Denied access to these 3 apps that had permissions to use texts: Phone, Google, Google Play Services. Only remaining apps with SMS permission are Textra and Garmin (I guess so I can send a text reply from my Garmin smartwatch).

I am currently outside of Canada. I have been charged for the air time when no calls made or received. The usage shows 99999 ROAM/VOY. How to dispute these charges as there is no live chat and am outside Canada?

I have been in the $45 prepaid plan. Today I topped up $55 in order to get a bigger prepaid plan. I didn't change the plan yet.  After I topped up ,I found the regular monthly plan is a better deal and  I wanted to switch to the regular monthly plan of $50 12Gb. I haven't done that either... Because  What can I do with the$55 in my prepaid account balance?  Being wasted?Thank you for your help? By the way, my daughter is also in a prepaid plan , if that can help. 

I’m a current user of CTExcel. Their network was provided by Telus. Does that mean I will not receive confirmation SMS when transferring to Koodo, like former Telus or Public customers?

Good afternoon Guy and Gel, I have question about the eSim.. I am using iPhone, according to apple web site, i can convert the regular sim (in use, not the brand new) to eSim without buy any eSim voucher. Also that it mention that i can do it another way around. ( but i am sure that did we need the non active sim card).convert your physical SIm to an eSim on the same iphoneIt make me so confusing, I hope the expert can help me out.Many Thanks.Geoffrey

In the self service site, i saw that i  can change the phone # (not transfer). Did anyone know how is cost to change the number?Thanks

i use to be able to connect to the number, its an English cell phone number….when i call it now i get a message...1b1 the client you are trying to reach is not available…….its in a north american accent not english accent…..i can send a text to the number and she receives it. i can call all other english numbers, cell and landlines...just this one im having trouble with, i need this fixed. Her provider in England has tried everything there end so now i am trying here.

I am not a Koodo customer so I don’t think I will get a text or e-mail to complete a survey, and I would like to share feedback about an employee I spoke with who was very helpful, efficient, and kind. Is there an e-mail address I can contact?

I cannot access my voicemail. When I call (the same number I have been calling for years) voicemail, I get the following message:6UT1 not in service HELP!  It was fine yesterday!

Hi, I have a new Koodo mobile phone plan and was told I can save $10/month by bundling it with my existing Telus account for internet. Can someone show me how to link (bundle) the Koodo mobile to Telus?thanks!

Recently switched to Koodo prepaid for talk & text.  Plan says it includes unlimited international text & picture messaging.  Problem I’m having is that unable to receive pictures and send pictures.  Is there a setting I’m missing?   HELP going insane trying to figure this out.  (Had same service with another carrier, and was able to receive and send pictures, no data plan).

Since recently moving to Koodo from Rogers I have noticed quite lower response time on my phone especially in downtown Toronto.  Anyone else?

I am brand new Koodo user.   the LTE/4G service so far is good,  download speed around 10M, upload around 3M.   browsing are good.  I just found I can’t use any VOIP service through my phone.   like Fongo,   and even video and voice chat  via wechat.   My previous carrier is Fido.   LTE/4G are similar service and speed, never had any issue with VOIP. Does it happen to anyone else?  Thank you 

I need to know if there is anyway I can block my daughter's for a certain period of time daily. I know I can shut it off, but she can turn it back on. I need it so she cannot use it from 9-3pm daily.  

im trying to log in. my password doesn’t work. resetting the password doesn’t work. all support options lead to the website. no phone support options. literally unable to access my account. all I wanted to do was log in and pay my bill, but at this point I think I need to cancel my account as well. but I can’t even do that!@ no phone customer service and I can’t go online. this is so pathetic.