Hi,
when I got my son his first cell I did not add data. Now I want to add it and I went online and thought I changed his account to allow data but it’s still not working.
I have checked his settings and his data is turned on.
can you help me!
Solved
turning on data
Best answer by Timo Tuokkola
If you had a data block add on on the account you would also need to remove that separately, even if you switched to a plan that includes data.
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+4Just to confirm, you successfully changed your son number to another plan that had more data? Did you receive an email confirmation from Koodo? Can you double check if you changed the plan for the correct number? I saw 1,2 reports in the forum where customer changed the wrong number in the same account.
Also, can you try to reset network settings of the phone? Hopefully a simple reset would help.
+4If you had a data block add on on the account you would also need to remove that separately, even if you switched to a plan that includes data.
+4Dinh wrote:
Just to confirm, you successfully changed your son number to another plan that had more data? Did you receive an email confirmation from Koodo? Can you double check if you changed the plan for the correct number? I saw 1,2 reports in the forum where customer changed the wrong number in the same account.
Also, can you try to reset network settings of the phone? Hopefully a simple reset would help.
Timo Tuokkola wrote:
If you had a data block add on on the account you would also need to remove that separately, even if you switched to a plan that includes data.
I followed the suggested steps and it doesn’t appear to be blocked. There was an option to add the data block but not to remove it.
+4
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