Bought a new Samsung $1,200 phone. Had issues from the start. Went into store to return/exchange after 28 days having the phone. Was told only 14 day Warranty and that could send out for repair. Called Koodo and was told the same. It's a LEMON why would I want a new phone repaired. Koodo has lost a valued customer. Bye bye Koodo, your customer service is pathetic.
14 day warranty
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You have 30 days to get an exchange or refund:
https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone
I'll flag a Rep to assist you since there should be a record confirming you called to ask to speak with a rep about this. 28 days is of course within 30 days.
+4Did you buy it online or from a store?
If it's from a store, then they have a 15-day return policy.
You mentioned that the new phone had issues from the start. Have you contact them about it as soon as you noticed?
+4Hello! We’ve just sent you a private message about this. Please feel free to get back to us anytime.
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