Managing your Services

My phone is just about paid and I want  to keep my phone , but I will need a new plan. How do I do this. My old plan is $50. 00 for 10 gb.?

I need to get a new phone as my iPhone XR is broken and I still owe $240 on the tab. I wanted a iPhone 12 but you want $186 down and I can’t afford to pay the tab plus the amount for the new phone. So being a loyal customer with 3 phones in my account I was wondering if you would waver my tab on my XR to allow me to get a new phone or will I have to switch companies which I don’t want to do. Let me know what you can do for me please. Thanks 

Hello, can you please let me know whether Koodo can get the conversation on phone from a specific day. I need that recording conversation between me and someone as a proof.Thanks

Whenever I try to log into the self serve website, I cannot access anything because of website certificate errors and/or notices about my connection not being private. This plagues me every month when I try to download my cell phone bill from the Self Serve website (https://identity.koodomobile.com/as/authorization.oauth2?client_id=214aa452-c949-4895-9a9f-5e8b18d9a9a1&response_type=code&scope=profileinfohighdetail%20customerinfo%20securitymgmt%20paymentmanagement%20ordermgmt%20invoiceinfo%20devicemanagement%20phonenumbermgmt%20accountinfo%20accountmanagement%20loyaltyandrewards%20priceplaninfo%20accountactivity%20paymentprocessing%20profilemanagement%20usagepreferencemanagement%20usagemeter%20wlspaymentmgmt%20usagemanagement%20usagedetails%20usageblockmanagement%20serviceeligibility%20servicemanagement%20onetimepasscode%20hellocustomer%20billpreferencemanagement%20identityinfofulldetail%20serviceassociation%20callcontrolmanagement%20wlsserviceagreement%20wlsserviceandfeature%20

i accidentally changed phone number. can i get my old phone number back? if so, how

Hello Koodo Community, I plan on traveling to South Asia and the Middle East (Pakistan & Saudi Arabia) to visit family in late summer of this year (for a month or two). So I am on a post-paid plan which offers the usual LTE data, unlimited texting/calling nationwide within Canada, caller ID/call waiting (with VoLTE/WIFI Calling, etc) .I added “International Voice Roaming” to my plan as a free add-on. Is this enough to receive International SMS? I do not have any intentions to use data, texting back, calling, but just receiving text messages with the cellular service. But since I have WI-FI Calling turned on, is it possible to use my phone service natively to call or text back when connected to WI-FI or rely on apps like WhatsApp? Device: iPhone XS (iOS 15.4.1)Please let me know, your help will be appreciated. 

Hi I want to switch from monthly plan to a prepaid plan. Will I be able to do it through Self service? Ordo I need to contact a Koodo rep to do so? Thanks!

If my children in Canada using Koodo text me while I’m in the States using Easy Roam will they be charged for texting to the U.S.? I think they have a very old plan.

I am trying to pay the bill in the TD app my adding Koodo Mobile as the payee, however my account number is 14 digit and it is expecting a 8 digit account number and not allowing me to add the payee.However there is an option in the payee as Koodo(Formerly PC Mobile) which allows me to add the 14 digit account number.

How do I download a detailed breakdown of a PAST bill?Thank you. 

Hi, Just signed up for Koodo, registered for self serve, received SIM card, plan all signed up, etc.  Today, Google sent me new phone which I had purchased separately.   The new phone, with Koodo SIM card, is live and working, as is old phone with Telus SIM card.  I have repeatedly tried to transfer my cell number from my existing phone (Telus account) to new Google phone with Koodo SIM card, but keep getting an error message.  Koodo instructions on website do NOT explain how to deal with both number transfer AND new phone. Is there some order I should do things in?  Help, please!

I am travelling from Ontario to California for 2 weeks. My Koodo coverage includes international texting. I don’t need to make phone calls. If I use wi-fi for internet and just text, do I need EasyRoam?  Its so confusing.

Hi. I will be travelling through the Maritimes on a RV trip in July. I was planning on bringing an Alcatel wifi hotspot and purchasing a Koodo pre-paid SIM and plan (probably the $60 / 15 GB pay as you go plan) . But a friend of mine told me that most Canadian providers have basically “banned” theses plans from working in personal hotspot devices . Is this true with Koodo? Will my plan work? Thanks!

I am a prepaid user on the old $15/mth plan.  I have a few thousand booster add-on minutes that I purchased.  I want to change to the new $15/mth plan with the bonus 250MB data.  Do I lose my current minutes or do they transfer?

Am being billed for additional data usage as if I did not have “easy roam” among my add-ons.  Yet I had it right from the beginning, put there by the selling agent already!!!  When I asked the Koodo agent who called to help to settle the problem, he assured me that I would NOT be billed over $100 but at the rate $12 as prescribed in my contract (for data usage I had no part in).  But that is another story: how could I spend over 100MB in 2 days not even knowing who called me?

I just received a bill with a charge for overages in airtime minutes. It seems like some toll free calls to CRA where I was on hold for long periods has put me over my limit, resulting in charges on subsequent calls made during the billing cycle. Are toll free calls supposed to be included?

I saw a reference from a year or more ago about annual plans but can’t find them on their website.  Do they no longer exist?

what is the best way to use koodo in USA?

Hello Members,do you know if prepaid sim bought from Koodo will be activated outside Canada, i do not need roaming i just need an active Prepaid Sim that i can use outside Canada to receive messages (nO data requirement, No calling features,) just need an active  prepaid sim  Thanks

Hi I was wanting to switch from petro mobile to koodo for a prepaid phone plan. I was trying to sign up but they are asking for my sim card number. Are they referring to my old sim card from petro or do i have to purchase a koodo sim card online?? My petro one did not work, it said SIM card number is not available to be activated.

Can I transfer my landline # to my cell phone? I can’t find anything on the site about this. If so how do I go about doing it? 

How do I change me email attached to my account in order to register for self serve ? 

The plan says “your anytime minutes can be used to call anywhere in Canada.”  Fine, I can call TO anywhere in Canada, but what about calling FROM anywhere in Canada?  And what about calling from the US to Canada?

Coulda swore in Feb I checked and it said I had $20 remaining. Then in March, for certain it said $20 remaining. Now, bill paid days ago, it shows that I still owe $20 on my Tab balance. ???

Does anyone know if this will be available for koodo customers too at some point? It’s a pretty good deal, but looks like only for telus customers.http://telus.com/streamplus