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The place to ask all of your Koodo related questions

3927 Topics
K
KoodoSucksSOMUCHBeginner
asked in Prepaid
Another day having a chat with Koodo

Koodo is the worst mobile operator I have ever seen world wide!!! I had to travel outside of Canada for 8 months but I had to kept my phone number on this special deal for only 10$ a month where the phone is off but it is still under my name. So all good, I went to Europe.  8 moths later I am back to Canada and my credit score is AMAZINGLY Fu**ed because of those Trudeaus . Koodo team didn't pull the money which was on authorized payment and instead of sending me an Email Koodo had sent me text messages on my stopped phone,funny eh, so for 80$ my car insurance  and everything else went to the sky. And here is why - because of somebody else’s mistake I became a bad creditor so for this 80$ you affect all my business!  I tried to call Koodo, after one hour waiting on the line, finally I had to speak with an agent. Without saying anything, it put me on hold. After another 2 hours on hold I left the conversion. I scheduled a call from the chat-bot. Later the same day I had a call from Koo

11596
R
3 years ago
M
MikeRichardsonConnector
asked in Billing & Payments
Dead customer

My friend has been deceased for more than 6 months now and Koodo keeps harassing me sending bills to my email. I've talked to a CSR 3 times explaining he's not alive so the chances of him paying are slim. I'd like Koodo to leave me alone. 

11018
M
3 years ago
W
wizzard74Beginner
asked in Billing & Payments
if my bill is in collections can i still pay it on the website?

if my bill is in collections can i still pay it on the website?

7115
M
3 years ago
M
MC76Organizer
posted in Billing & Payments
Activation Date and SIM Card delivery date and First Bill

While I understand that the billing cycle begins on the activation date, it seems patently unfair to charge from day 1 when the SIM card arrived on day 12.3-5 days within same province seems right but 12 with no service.  Any thoughts on how to address with Koodo? I feel that there should be a grace period.  Thanks in advance!

7277
R
3 years ago
T
The Gr8 1Connector
posted in Billing & Payments
Is it possible to pay a lump sum towards my tab to lower my monthly payments?

I just upgraded my iPhone today and am paying $25/month for the “tab” (plus $50/month for the plan). Is it possible to put a lump some payment to the tab to lower my monthly bill?

3766
Allan M
3 years ago
C
Car9Beginner
asked in Other
Scammers Spoofing my number

I was online and filled out a loan application.  The guy said he would call me back about some details. My friends phone number showed up, when I answered it was the loan guy. Okay so how? I hadn't spoke to her for a while and how did this so called loan guy get her number? Answer seems obvious my phone is compromised. I've changed all my banking stuff etc. Today I go into the koodo store and 3 sentences in the girl says oh your phone is fine. Hackers can't do that. Your friend is playing games?? My anger made me leave. Doesn't help me though. I'm still stuck with my hacked phone. What can I do to clean this phone or can it be done? 

12938
srlawren
3 years ago
C
Christinemarie_carterBeginner
asked in Other
trying to cancel new phone

I ordered an iPhone 13 mini online 2 weeks ago and it hasn’t been shipped yet but I’ve been billed I’m looking to cancel it and go to my local Koodo and get an iPhone 12 .. how do I cancel my online order ?

2371
R
3 years ago
A
alebroConnector
posted in Billing & Payments
Changing a Rate Plan treated the same as first bill?

Im frustrated because i changed my plan midway through my bill cycle and i understand the prorated amounts, but I do not understand being charged a full month's rate ON TOP of the prorated charge. For example my plan was $60 for 15gigs/ mnth and i changed it to $55 for 15gigs/ mnth. How then am i being charged $30 plus $55 for one month? The date range for both rates is dec. 8- jan. 7. Thats a total of $85 for that time period. Ive tried to make sense of it, it makes absolutely none to me. I was only halfway through my data usage when i switched plans and was granted almost the same amount until my next cycle begins. So they are providing me almost identical service, which should be $5 less, but instead im paying $25 more. It is not my first bill! This is crazy to me can anyone help before i call them with my frustrations? Thank you

2069
G
3 years ago
J
JadeHBeginner
asked in Other
Ordered Phone Online, locked out of email

Hello Koodo community,  I have been with koodo for a long time, this account was originally used by my dad Douglas, but when I got older he gave me his phone and I have been paying/using for it ever since but have not been able to change the information of the account over from him to me.So when I purchased a new phone online from koodo, it said that they have to review the order before they send it out and they they need additional information before they can ship it. I am unable to access the email address that the account is under as my 65 year old father is awful with passwords and there is no possible way to get in it (we have spent all day trying). So my question is, will the required additional information needed be sent/have to be given through the email or will they call me? and if it is sent to the email, is there anyway to change the email address it will be sent to? 

1803
D
3 years ago
M
maravistaBeginner
asked in Billing & Payments
Email scam ? I got an email that I have an unpaid balance and my account will be disconnected

Hi,  I suspect this is a scam but thought,I got an email that if fake - is quite good. Hey <lists both my wife and myself > Your Koodo account is scheduled for disconnection on December 26, 2021. Your current balance is $173.19, with $146.20 past due. If you can’t pay before December 26, 2021, you can request a payment extension below. Then below that text are two options/links   Make a Payment I need a payment extension   Checked my account - it is paid automatically monthly and is fine. I used to have a prepaid account - and would be shocked if that is somehow still active. The TITLE of the email is:   < Myname> And <MyWifes Name> , want to avoid Koodo disconnection?   I checked the email address by starting but not sending a reply and the email address is: paymybill@koodo.com Does this appear to be a scam? I have gotten a few these the past few  months … and the outstanding balance keeps increasing.. so they’re good at it if it i

3787
L
3 years ago
Aunty Karen
Aunty KarenBeginner
asked in Other
vacation mode

I would like to have my phone put on vacation models as I am currently out of country 

6734
Mayumi
3 years ago
Melissa Bijker
Melissa BijkerConnector
asked in Self Serve
iphone 12 on 3G network

Just purchased my phone and it is showing 3G network.  It’s supposed to be 5g. 

7879
R
3 years ago
N
NikhilgConnector
posted in Billing & Payments
bill paid, then ported number, still bill is shown outstanding

Hi,Taken a koodo connection on 1-Dec-2021, plan of 40$.As billing cycle is from 7th, I received a bill on 8th Dec-2021, of 57.01$, which contain prorated bill of 11$ for 1-Dec to 7-Dec. I paid this bill of 57.01$ on 18-Dec-2021. And ported number to another carrier.Ideally I should receive some refund as full month service was not utilized. However, I received another bill of 28$ , with due date 2-Jan-2022.Can someone pls guide how to get this resolved?Is there any helpdesk number ?Regards,Nikhil

977
N
3 years ago
S
Some other guyRockstar
asked in Other
Very annoying Blackberry eos message before every phone call

How do I get rid of it?  Hope I don't have to make an emergency call and then have to listen to that message while I'm losing consciousness.  Does anyone seriously think that I'm unaware?  I've already purchased a replacement phone - from koodo.  It's not as usable as my Blackberry, which is why I'll continue to use it right up to 4 January 2022.So will you shut off the damn message? 

1468
Nezgar
3 years ago
P
PRWaterlooBeginner
posted in Other
New Phone - Same Plan

I have a Samsung A5 that I purchased on Tab four years ago. The Tab balance is zero and I would like to get a new phone. I like the plan that I have now and do not want to change the plan. All the offers ask to change to Tab Plus or some other plan. How can I keep my current plan and get a new phone with Koodo?

5586
D
3 years ago
K
KwamekAmbassador
asked in Other
Charges on receiving international calls outside Canada

Hello Community,I just ported my number to some Provider because my previous Provider does not have coverage in my new area Iqaluit Nunavut. But I just realized even when I receive an incoming international call, I am being charged exorbitantly, please don’t ask me about the rate, hmmm.  Aside, the monthly plan is quite high.I am seriously pondering of porting to Koodos as I have just been informed that Koodos has coverage here and your charges are also quite moderate.I started an online Chat and scheduled a call. Surprisingly, one 4 occasions, immediately the phone rang and I pick it, then the call cuts(or should I say it drops). I couldn’t believe it!I would like to find out whether receiving incoming international calls is charged on Koodos network too. And if so, please what it the rate?  Network coverage is an issue back home I mostly call or asked my family to call me.I need the information to make up my quickly. I have read through more of the information but only this link (  h

4692
K
3 years ago
W
wizzard74Beginner
asked in Billing & Payments
collection

does anyone know the number of the collection agency that koodo uses in canada? 

19255
Allan M
3 years ago
D
DaveWCRockstar
asked in Prepaid
When I call someone they see the wrong location for my CallerID

When I created my Prepaid Koodo account I lived in one city & now I’ve moved to another. When I call someone they see my CallerID still referring to the old city and often don’t answer because they don’t know anyone from there. How can I change the city that appears or the CallerID details in general for a prepaid account?

4798
Sophia
3 years ago
L
Lee66Organizer
posted in Other
next radio

Anybody find a way to get the radio to work with out  using data 

28913
R
3 years ago
Joon Siu
Joon SiuBeginner
asked in Other
How to receive SMS overseas with a koodo prepaid account?

Hi, I have a Koodo prepaid account. I am currently in Hong Kong and I need to access my CRA login.Apparently, I’ve registered my koodo prepaid number with my CRA account and am being requested to receive an OTA passcode.  I have no idea what to do in my situation. Can anyone PLEASE HELP? I’ve read in other forums where others have similar issues and have been recommended to turn on “Easy Roam”. But I dont think this service is available to Prepaid customers right?  

2001
M
3 years ago
A
az4794Beginner
asked in Plans & Add-ons
Checking Voicemail International

Hi Everyone Does anyone know if I were to check my Voicemail while international (out of canada) would I get charged for roaming ? I do have the international roaming add on with me - not sure if that would help or if VM is free regardless where I call from ? 

40711
Timo Tuokkola
3 years ago
J
Javier RConnector
posted in Other
Customer Service

I am a Koodo Customer. I am currently outside of the country and would like to speak with a customer service agent. I do not have my Canadian phone active while abroad. I tried the 18669956636 number but it doesn’t give me the option to speak with an Agent. Can you please help? 

18617
M
3 years ago
Gabe Merayo
Gabe MerayoBeginner
asked in Billing & Payments
I need to pay a old bill, but I can’t use the self-service because my profile was canceled some months ago.

I need to pay a old bill, but I can’t use the self-service because my profile was canceled some months ago. I’m out of the country, so I can’t go to a store 

1492
Gabe Merayo
3 years ago
J
JimLaidleyRockstar
asked in Prepaid
Usage reporting showing texts to 7723 that I didn't send (I'm roaming in the US)

I’m using Koodo prepaid in the US so I’ve purchased a block of texts. They are being eaten up by repeated and regular texts to “7723”.  The Usage report also notes that the Destination Location is “Prod1”.What are these and how can I stop them?Thanks in advance for your help.EDIT: I’ve Denied access to these 3 apps that had permissions to use texts: Phone, Google, Google Play Services. Only remaining apps with SMS permission are Textra and Garmin (I guess so I can send a text reply from my Garmin smartwatch).

13048
srlawren
3 years ago
N
Neil POrganizer
posted in Plans & Add-ons
Air Time Charges to 99999 ROAM/VOY while no calls made or received

I am currently outside of Canada. I have been charged for the air time when no calls made or received. The usage shows 99999 ROAM/VOY. How to dispute these charges as there is no live chat and am outside Canada?

244711
Chris Koodo
3 years ago

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