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The place to ask all of your Koodo related questions

3924 Topics
C
crowlandboyBeginner
asked in Self Serve
How do I get my number ported to Koodo but still keep my account with previous mobile provider

How do I get my number ported to Koodo but still keep my account with previous mobile provider because it says that as soon as Koodo ports my number it will cancel service with that company ?

3084
BobTheElectrician
2 years ago
Djc Chavez
Djc ChavezBeginner
asked in Prepaid
Can I convert from Prepaid to Monthly customer online?

I would like to change my subscription from prepaid to monthly customer. How do I do this?

26452
BobTheElectrician
2 years ago
Chappy
ChappyLeader
asked in Plans & Add-ons
Long Distance Add-on

I am planning to add-on a monthly long distance to call the USA. It is $3/month and $0.05/minute.This add-on is per month at the moment I add it Or is it goes per bill cycle.example,, Add-on January 1 st, 2022 $3, the next month is February 1, 2022 $3 orAdd-on January 1,2022 $3 but my Billing cycle ends in January 11,2022 so Do I have to pay another $3 on January 11,2022? Or only $1.50 per half of month?I hope someone can answer my question 

2343
Chappy
2 years ago
P
p319211Beginner
asked in Plans & Add-ons
Data add-on removed after plan change

Hello, I just changed my plan for another plan online with less data. I had an extra 5GB data add-on before the change and it was removed during the process.During the change, I did not receive any notification or message that I will be losing my add-on.How can I restore my deleted add-on? Thanks

2541
M
2 years ago
A
asaltymuffinBeginner
asked in Plans & Add-ons
International Calls from U.S.

Hello all,Happy new year!I am on a $40 Unlimited Canada-wide call plan. I was at BC before, and now i moved to Ontario. However, I didn't change number yet, i.e., the area code is still with a city in BC.I expect to receive an incoming call  from US, will I have to pay extra to take that call?Thank you!

2811
Dinh
2 years ago
R
ryan08Connector
asked in Self Serve
Can BYOD and activation be done completely online? (from overseas)

I’m currently overseas and I’m thinking of switching to Koodo. Is it possible to activate and use my phone without having to be physically present, such as to receive a sim card? I would need an esim and it looks like I could have someone purchase one for me and send me a picture of the QR code, so I guess I need to know if I need a physical sim before switching to esim?edit: I’d also be porting over my number from Shaw mobile

4527
R
2 years ago
M
MiscBeginner
asked in Billing & Payments
Tab Payoff - Lump Sum & Tab Bonus Debit - Cancellation

I terminated contract with Koodo but they charged me Lump Sum which was not mentioned any where and even i called call center they did not tell anything only said Bonus Debit I need to pay for Phone which is completely fine.What should I do for Lump Sum charge by them ?Tab Payoff - Lump SumTab Bonus Debit - Cancellation 

13001
Allan M
2 years ago
D
Dre11918Beginner
asked in Plans & Add-ons
Cant remove data block

Hey everyone! I have a data block on my phone. I’m paying for it each month and I want to remove it, but it’s not showing up in my add-ons. Do I need to call in to do it, or is there another work around the add-on glitch?Sincere thanks,Dre

4601
M
2 years ago
Susan Lynn
Susan LynnBeginner
asked in Other
close my account i left the country

I  have moved to Australia and need to close my Koodo account. 

4881
R
2 years ago
M
markmvConnector
asked in Other
SIM card is not recognized

I temporary removed my SIM card while traveling, but now when I put it back it still says No SIM. Another SIM card works fine with my phone, Samsung S20 FE 5G. Do I need a SIM card replacement? How do I get one?

3466
M
2 years ago
S
S K PatBeginner
asked in Billing & Payments
1st bill & partial charge issue

I should have a $10 off discount on each of our (my line & my wife’s line) monthly service fee (original plan as $50 per month),this discount amount, not properly apply on the 1st partial charge & the 1st complete monthly billing cycle. The online Koodo Assistant is offer no help & not even understanding how to answer the questions, evening I am kept repeating the issues & concern. 

3235
R
2 years ago
L
lxxanderBeginner
asked in Plans & Add-ons
Paying off tab that has a promo

So I recently bought an iPhone 13 at Walmart the other day because they had a promo going on and decided to go with Koodo’s $55 plan which was a $10 off for 15 months promo and has 15gb worth of data, and $0 upfront but an additional $30 for the iPhone itself on top of the plan. Would paying off my remaining tab balance of $690 (23 months) affect the $10 off promo for 15 months or would it still be $55-$10?

3685
Allan M
2 years ago
H
Helen DPConnector
asked in Self Serve
How do I change my online phone model order?

Hi anyone, please help me. I just placed an order today for an iPhone 12, but I realized I want iPhone 13 since there’s only a $10 difference per month. How can I change my order of iPhone 12 to iPhone 13. My order is still in review status. Thanks in advance…

1473
R
2 years ago
bellboy2012
bellboy2012Beginner
asked in Self Serve
unlocking a phone

how can I unlock a koodoo phone tried online but not working

3363
R
2 years ago
Randy K
Randy KBeginner
asked in Prepaid
Can I use Pay per use in Cuba with a Prepaid account and if so how does it work.? Thank you.

Can I use Pay per use in Cuba with a Prepaid account and if so how does it work.? Thank you. 

1023
M
2 years ago
T
TRMBeginner
asked in Billing & Payments
What is UL Can mins SFD?

I got a charge on my account and I have no idea what it is 

45752
Bernard Koodo
2 years ago
J
Jessica WestonOrganizer
posted in Prepaid
koodo sim card is not registering

I have a ulefone note 6 and i put the sim in and it is not detecting it. Does koodo work on this phone?

2985
M
2 years ago
J
Jonny PBeginner
asked in Billing & Payments
Unable to pay bill with prepaid Visa debit?

What could be preventing me from being able to pay my bill with a visa prepaid debit card? I have tried a number of times, using different browsers and each time I get an “oops” error message.It is not a Vanilla Visa.  It is a prepaid Visa debit provided by a fintech app that works no problem for other payments online such as Amazon, or Door Dash.  I can’t quite figure out why it is not being accepted.  Any insight would be appreciated.   

3753
Bernard Koodo
2 years ago
K
KoodoSucksSOMUCHBeginner
asked in Prepaid
Another day having a chat with Koodo

Koodo is the worst mobile operator I have ever seen world wide!!! I had to travel outside of Canada for 8 months but I had to kept my phone number on this special deal for only 10$ a month where the phone is off but it is still under my name. So all good, I went to Europe.  8 moths later I am back to Canada and my credit score is AMAZINGLY Fu**ed because of those Trudeaus . Koodo team didn't pull the money which was on authorized payment and instead of sending me an Email Koodo had sent me text messages on my stopped phone,funny eh, so for 80$ my car insurance  and everything else went to the sky. And here is why - because of somebody else’s mistake I became a bad creditor so for this 80$ you affect all my business!  I tried to call Koodo, after one hour waiting on the line, finally I had to speak with an agent. Without saying anything, it put me on hold. After another 2 hours on hold I left the conversion. I scheduled a call from the chat-bot. Later the same day I had a call from Koo

11336
R
2 years ago
M
MikeRichardsonConnector
asked in Billing & Payments
Dead customer

My friend has been deceased for more than 6 months now and Koodo keeps harassing me sending bills to my email. I've talked to a CSR 3 times explaining he's not alive so the chances of him paying are slim. I'd like Koodo to leave me alone. 

10708
M
2 years ago
M
MC76Organizer
posted in Billing & Payments
Activation Date and SIM Card delivery date and First Bill

While I understand that the billing cycle begins on the activation date, it seems patently unfair to charge from day 1 when the SIM card arrived on day 12.3-5 days within same province seems right but 12 with no service.  Any thoughts on how to address with Koodo? I feel that there should be a grace period.  Thanks in advance!

7007
R
2 years ago
T
The Gr8 1Connector
posted in Billing & Payments
Is it possible to pay a lump sum towards my tab to lower my monthly payments?

I just upgraded my iPhone today and am paying $25/month for the “tab” (plus $50/month for the plan). Is it possible to put a lump some payment to the tab to lower my monthly bill?

3346
Allan M
2 years ago
W
wizzard74Beginner
asked in Billing & Payments
if my bill is in collections can i still pay it on the website?

if my bill is in collections can i still pay it on the website?

6955
M
2 years ago
C
Car9Beginner
asked in Other
Scammers Spoofing my number

I was online and filled out a loan application.  The guy said he would call me back about some details. My friends phone number showed up, when I answered it was the loan guy. Okay so how? I hadn't spoke to her for a while and how did this so called loan guy get her number? Answer seems obvious my phone is compromised. I've changed all my banking stuff etc. Today I go into the koodo store and 3 sentences in the girl says oh your phone is fine. Hackers can't do that. Your friend is playing games?? My anger made me leave. Doesn't help me though. I'm still stuck with my hacked phone. What can I do to clean this phone or can it be done? 

12528
srlawren
2 years ago
A
alebroConnector
posted in Billing & Payments
Changing a Rate Plan treated the same as first bill?

Im frustrated because i changed my plan midway through my bill cycle and i understand the prorated amounts, but I do not understand being charged a full month's rate ON TOP of the prorated charge. For example my plan was $60 for 15gigs/ mnth and i changed it to $55 for 15gigs/ mnth. How then am i being charged $30 plus $55 for one month? The date range for both rates is dec. 8- jan. 7. Thats a total of $85 for that time period. Ive tried to make sense of it, it makes absolutely none to me. I was only halfway through my data usage when i switched plans and was granted almost the same amount until my next cycle begins. So they are providing me almost identical service, which should be $5 less, but instead im paying $25 more. It is not my first bill! This is crazy to me can anyone help before i call them with my frustrations? Thank you

2029
G
2 years ago

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