Managing your Services

I am trying to log into my self serve account but cannot remember my password and i cannot get it sent to my email because i no longer have access to that email address. is there a phone number i can call to have this changed?

Koodo has already charged me the incorrect costs in 2 time last month and refunded to me in this month.  But l also see the cost be charged again in this month.

I used all the data on my plan (again) so decided to upgrade to a plan with more data.  Old plan had 2GB, upgraded yesterday morning to a plan with 6GB.  Received the email confirming the change, but when I log into my account it tells me the data is paused and gives me the option to pay to purchase more data.  My plan resets on the 5th. Since it prorated my charges for the month, shouldn’t I have access to the extra 4 GB from now until the 5th?

Hello everyone,I just came to Koodo and looking to get resolved my request of charging the caller ID to something like nickname . Is there anyone that can answer to my question or can help me to resolve that issue? It’s very important for me to replace the official registration name with my Nick name.

I have been following the instruction to move my number over and it wont work.  It keeps saying that my account number is wrong and it is not and i cant call to speak to someone only call back.  Getting frustrated. 

I didn't use it, but it was charged. And twice. I’m so confusing. How do I solve it?

hi, im out of the country and tried to call 8669956636. But i was not able to connect. My question is that I want to suspend my service while i am abroad. awaiting for response

Why does my preauthorized payment come out before the date on my bill?

Where can I see a copy of my Mobility contract with Koodothanksbj

Please tell me how to check the account balance and internet balance on my phone. Thanks)

I recently jumped ship from Public Mobile to Koodoo because PM wouldn't handle voLTE , due to Telus installing a new tower 2 KM from my place.  I couldn't make or receive any calls anymore . So got the new Koodoo sim and wow , initiated voLTE on my Galaxy S7 and wow , still cant or receive any calls . Hmmm , so maybe my S7 is long in the tooth so I buy a brand new Samsung phone . Get er up and running , wow , STILL cant make or receive any calls lmao .  When that new tower went online , the old S7 worked wonderful for about a month , until one morning  2 weeks ago and that's when all the above happened.  Odd part now is Cellmapper doesn't show that new tower and my old tower , that had the beam to our place now shows offline or not in service .  Like who do you call here to get someone who really knows what's going on with towers  ? Self serve thing is like banging a hammer on your head .  Anyone in the know , help :)   I’ve dropped a lot of money now and still cant call

I rec’d an email from Koodo yesterday warning that my account was being used for roaming in the USA. I’m at home, not there. Is someone else using my account?

I just moved to a different part of town on central Vancouver Island and only have reliable calls when using Wi-Fi calling. I am considering changing service providers, as Rogers and others seem to have better coverage in my area of residence. An easier option would be to switch from Koodo to Telus, but I’m not confident that will resolve reception issues. Can anyone advise?

I switched to Koodo last month and there was no contract when I signed up. However the sales representative told me I had to use Koodo for at least 4 months before switching. I saw a really good deal today so I wanted to switch to another company, but what would happen if I cancel my Koodo plan within 4 months?

Hi! I’m wondering if I could do this:I’m planning to buy a new phone, and the retail price is around $1,000. I also have a limited time offer that says the phone will cost around $700 and $0 upfront if I’m going to a Tab Plus. I’m also planning to upgrade my plan to have some data on it. Now, my question is: Can I pick the Tab Plus then pay the $700 right away? Or Am I being charged $300 if I pay the tab at full right after buying it?I hope you can understand my question, sorry and thank you to those who will answer.

I have an iPhone. When using “Easy Roam” should I turn on roaming in my settings → Cellular → Cellular Data Options → Data Roaming On/Off?

Hi everyone, I had 10 gb plan, Wednesday l changed for a 12 gb but the limit that appeared in my account was 4Gb. Yesterday l changed to a new offer, 15 gb, but still remains the 4gb in my account. My billing cycle finish next 5th August. My data consum till now is almost 4gb and l've been beginning to be charged for extra data use from yesterday. How l can modify that 4gb limit that stills appears in my account after changing plans?? Thank you

It’s so very frustrating… I keep getting redirected to login even though I am already logged into both my Koodo Prepaid account and into the Community page. Of course the Community page requires a different password, because why not. When I try to login using exactly the same Uid/password that worked only moments ago, I get “userid and password do not match, try again”. Say what?I’m ready and willing to work with the tech team at Koodo / Koodo Prepaid to get this simplified. Surely I’m not the only person having this problem.Tech track: I’ve tried both Firefox and Chromium browsers. After I cool down I’ll try either/both with add-ons disabled. I have 3 trouble tickets open, I’m just trying to get any update info on 1 or more of them.I’ve been a long-time Koodo customer, I want this to work for everybody, including family members and friends who are not as geeky as I am.

I added easy roam to my phone. I have another phone on my account. I added easy roam to it as well. Do both phones get charged the daily rate?

Is there a way to add more than just 1GB of additional data? I know I will need more, and I would like to add a bunch at once, but cannot seem to find it.

I can’t view pictures sent on texts or download them either. I did what the virtual assistant suggested…..still doesn’t work. 

I’ve added the $5 1000min International LD Add-on (CHN, HK, IND, UK, BD, MEX) and when I make an international call it says international calling is not activated.  I don’t find the international calling addon on the listed available add-ons. Please help. Thank you. 

HelloThis is my first time with Koodo, I can’t understand where all my data goes. Before ending the bill cycle I got a message that I have used my 100% data and it was an emergency that time which made me purchase 500 MB for $17.00 and after 3-4 days again I got the same message of 100% used. Infact, I have used my data just for messages. Can you please help me the place I’m working doesn’t have a wifi. I can only see the updates when reaching home this is a big problem for me and I can’t purchase the data again. Additionally, it won’t allow me to send any text message even my package says it’s unlimited. Thank you!  

I can call all numbers except for somebody on a freedom mobile network. Has anyone else had this problem? And how do I resolve it as a call somebody on freedom regularly?

how long does it take to receive my sim card that i bought online, it was send july 22 and i still didn’t get it.