I moved to Australia in December so I need to transfer my phone number to another provider, and I have been trying to do that since January.

Whenever my new provider sends a port request, Koodo rejects the request with the reason being “did not approve confirmation request”. Well out of 10+ port requests I have received only three approval text messages. The first message said I did not need to reply, which was obviously false. The second and third messages arrived at 1:15 AM and 3:15 AM when I was sleeping. Since there is only a 90 minute window to reply, I was not able to approve the transfer at those times. I have not received a transfer approval text since February 2nd, despite repeated transfer requests.

I have tried phoning Koodo, and of course it is impossible to talk to a human being. The customer service line just redirects you to the digital rep. The digital rep is useless for this problem. I have tried scheduling a callback multiple times, but Koodo will not call me, just send me voicemails.