Managing your Services

How do I download a detailed breakdown of a PAST bill?Thank you. 

Hi, Just signed up for Koodo, registered for self serve, received SIM card, plan all signed up, etc.  Today, Google sent me new phone which I had purchased separately.   The new phone, with Koodo SIM card, is live and working, as is old phone with Telus SIM card.  I have repeatedly tried to transfer my cell number from my existing phone (Telus account) to new Google phone with Koodo SIM card, but keep getting an error message.  Koodo instructions on website do NOT explain how to deal with both number transfer AND new phone. Is there some order I should do things in?  Help, please!

I am travelling from Ontario to California for 2 weeks. My Koodo coverage includes international texting. I don’t need to make phone calls. If I use wi-fi for internet and just text, do I need EasyRoam?  Its so confusing.

Hi. I will be travelling through the Maritimes on a RV trip in July. I was planning on bringing an Alcatel wifi hotspot and purchasing a Koodo pre-paid SIM and plan (probably the $60 / 15 GB pay as you go plan) . But a friend of mine told me that most Canadian providers have basically “banned” theses plans from working in personal hotspot devices . Is this true with Koodo? Will my plan work? Thanks!

I am a prepaid user on the old $15/mth plan.  I have a few thousand booster add-on minutes that I purchased.  I want to change to the new $15/mth plan with the bonus 250MB data.  Do I lose my current minutes or do they transfer?

Am being billed for additional data usage as if I did not have “easy roam” among my add-ons.  Yet I had it right from the beginning, put there by the selling agent already!!!  When I asked the Koodo agent who called to help to settle the problem, he assured me that I would NOT be billed over $100 but at the rate $12 as prescribed in my contract (for data usage I had no part in).  But that is another story: how could I spend over 100MB in 2 days not even knowing who called me?

I just received a bill with a charge for overages in airtime minutes. It seems like some toll free calls to CRA where I was on hold for long periods has put me over my limit, resulting in charges on subsequent calls made during the billing cycle. Are toll free calls supposed to be included?

I saw a reference from a year or more ago about annual plans but can’t find them on their website.  Do they no longer exist?

what is the best way to use koodo in USA?

Hello Members,do you know if prepaid sim bought from Koodo will be activated outside Canada, i do not need roaming i just need an active Prepaid Sim that i can use outside Canada to receive messages (nO data requirement, No calling features,) just need an active  prepaid sim  Thanks

Hi I was wanting to switch from petro mobile to koodo for a prepaid phone plan. I was trying to sign up but they are asking for my sim card number. Are they referring to my old sim card from petro or do i have to purchase a koodo sim card online?? My petro one did not work, it said SIM card number is not available to be activated.

Can I transfer my landline # to my cell phone? I can’t find anything on the site about this. If so how do I go about doing it? 

How do I change me email attached to my account in order to register for self serve ? 

The plan says “your anytime minutes can be used to call anywhere in Canada.”  Fine, I can call TO anywhere in Canada, but what about calling FROM anywhere in Canada?  And what about calling from the US to Canada?

Coulda swore in Feb I checked and it said I had $20 remaining. Then in March, for certain it said $20 remaining. Now, bill paid days ago, it shows that I still owe $20 on my Tab balance. ???

Does anyone know if this will be available for koodo customers too at some point? It’s a pretty good deal, but looks like only for telus customers.http://telus.com/streamplus

Hello, I want to speak with an agent of Koodo, since I am being overcharged for easy roaming for 2 consecutives months.I am currently outside Canada but I am not texting/calling etc…I just don't understand why am I being charged for, can someone please explain and help me?Thanking you in anticipation. Kind regards P

I just got a prepaid account activated.  I selected my PIN during this setup process.Now - I want to change my PIN because I had to give it to the Koodo CS rep during a call.How do I change my PIN ?  (Note:  this is the PIN for accessing my account when dialing *611)Thanks

I have a quick Q on downgrading a prepaid plan. I just recently activated with 25$ prepaid plan that has unlimited Canada-wide minutes.  Realizing that I won’t need “unlimited” - the 15$ Prepaid plan with 100 mins of Canada-wide will be sufficient.My question is:  how and when will the billing and charges occur? Will they charge me another 15$ in order to get this downgraded plan (forfeiting my original 25$)  - OR - Will they give me a 10$ credit (since I’ve paid 25$ already for the original 25$ unlimited plan?)Also - should I just wait as I get closer to the next billing cycle to downgrade? Anyone have experience with downgrading?Thanks 

Hi, I am currently on a prepaid $15/month plan. I got it 3 years ago. I just noticed the most recent equivalent features 100 minutes of Canada wide calling, which I don’t have on my plan.How can I upgrade?Thanks.

How to log out safely? There is no icon. Nothing under the menu. Nothing under Self serve. I am using the computer not the cellphone.

I need help I have changed my old number and got new one because belief's my family don't like the new number at all , is there any way could you please help me to get a new number ? I can't talk or text my parents neither close family members. thanks 

@Dinh . Yes, my payment is pre-authorized. 

I am not receiving incoming texts while in Mexico. They are no charge I understand. Do I need Easy Roam activated to receive any incoming text messages? Mikey in Poco

Hi,I bought two SIM cards from Best Buy and tried to activate new Pre-paid accounts at home.When I went to do this on Koodo site, I got the following message for the SIM card:“SIM card number is not available to be activated”In fact - I got this error message for both SIM cards.Any idea what else I can do and who to contact?Thanks.