Managing your Services

Hi everyone, I am trying to add on the International long distance saver plan.  My questions are Can I choose several countries can I call AND receive phone calls from and to landlines in the chosen country Thanks to the community

Hello…I’m an existing Koodo customer with 2 lines, and I just added another via BYOD. I ordered the SIM card and it will be shipped to me, however I already have several unused SIMS and would like to use one of those to activate my new line instead of waiting for a week for the new one that I don’t need to arrive. Is it possible to do this via self serve, or do I need to wait for the SIM card that is being mailed to me? I’ve searched extensively and cannot find an answer. Any assistance would be appreciated.

Couldnt enable wifi calling on my TCL 20 PRO, anyone else faced similar issues. How can i resolve it?

Name: Kathaline HunterAccount: 10000002835369Phone: 647-655-0602Next Payment: Monday, July 18th My wife is coming to the first month anniversary of her prepaid Koodo phone plan and we need to make some adjustments before we renew. 1. All emails are being sent to her (KathyHunter@rogers.com) in French. Please change to English. 2. Whenever she phone me, her name does not appear on my Call ID. How can we change this. Thanks, Dave Huntermile_oak@rogers.com

Reference: BackgroundPS my pixel 3a is running android V 10.I’m back in Canada now and it’s successfully running VoLTE and preferred network type LTE.Per BobTheE I ran my phone IMEI on the T-Mobile Bring Your Own Phone (for the US) eligibility page and it was successful, details in my post above link.QuestionI’m a late adopter to upgrade operating system(s).And I’m thinking the android V 12 upgrade might give me some improvements to 4G to increase my confidence when I’m in the US in December.https://en.wikipedia.org/wiki/Android_version_history#OverviewAre you thinking I should just upgrade to V12 now, or wait until October-November 2022 when’s it’s more patched?Thanks,Bob

I have been charged $7 for data. I only turned it on to send picture texts which I am not supposed to be charged for. Please refund $7 plus tax. Thank you!

I have a number parked with a VOIP provider. It can receive text messages. Will that work for assigning it to my new SIM?

I am a self serve prepaid customer using my usual Koodo SIM card.  I’m not getting any cell service and my settings read “Add cellular plan.” What does this mean and what do I need to do to add a plan or correct this?

Hi, I’m trying to activate International Voice Roaming on self serve, but every time I click on “Add to plan”, I just get a black screen with no action. I’ve tried several browsers and devices with no success. Thanks!

Dropping calls and never did this before. Telus and Koodo have changed something in my area and now i no longer get decent service. Will have to change service providers to get proper reception? Started 3 months ago for me, and don’t tell me its the phone cause it’s not. No tech support here either. WHy should we have to help each other out when we pay for a service and don’t receive it,

Hi, I have paid for 4 months for the cell phone prepaid plan that I have not been using.  Preauthorized transaction was set for my niece who was visiting last year because she had no Canadian credit card, or means to pay for the service. I need to cancel this payment asap.She left Canada middle of February, thereforeso far, I paid 4 x 45.20 dollars for nothing, and that’s almost $200.   

My son is moving to the states for 7 months. We just got a new phone, can I pause the plan or switch to an American provider?

Hi, I bought a few top-ups from Walmart, but the cashier only scanned the first one and gave me only one pin number for the first one. So, I can only use the first one. I tried to talk to them and fix the issue but they kept telling me it’s final sale and non-refundable and I should talk to Koodo customer service!Can someone please help me out?Thanks. P.S. I haven’t activated my pre-paid sim yet and just wanted to use on top-ups!

I bought a sim card from London Drugs. The boy at the counter put my information in wrong. (Postal Code and Email) I now can’t register my self serve for the first time because of unmatching information. I need someone to fix this information on my account so I can log in.I was never sent the start-up e-mail so I think he typed my email in wrong. 

does koodo have any phones with gps built in????????????????????????????????

I don’t have the privilege of visiting any shop for physical verification due to where I reside. So I ordered S22 online. But frankly, the ad I watched showed that Gal S22 has stylus pen. I came to love the S pen so much having used the Note 5 for so long. It’s a very handy way to scribble quick notes for reference. The previous ads ( videos) I watched or read and the pictures seemed to suggest the S22 has the S Pen but I am at a loss now. The online phone I ordered got delivered and my joy is kind of short lived:1. the S22 phone is too small than I envisaged (the Note 5 size is really preferable) and then2., no stylus pen Am I the only one with the wrong notion or understanding that the S22 come with Stylus pen?Did the tech writers ( marketers) hoodwink us ?What am I to do at this point now? Can I return the phone due to the deception?Quite confused at the moment.  

Hello Community,I am changing my phone Galaxy Note 5 for S22. Truth is the Note 5 has worked for me perfectly fine for about 7 years now but since it is built with 3G technology, I cannot install some apps at the moment.   I went for S22 and about to change but will still keep my Note 5 handy 😍  So my issue is, after registering the S22 with my current SIM, assuming I want to reuse the Note 5, would that be possible?Any opinion is welcome. And thanks  in advance for your help.

My Google pixel 3a settings are indicating VoLTE and ‘preferred network type’ as LTE. (My understanding is LTE is a variation of 4G.) AND the phone works fine. Separately Koodo on June 28 sent me a text msg: “our US partners will no longer support 3G mobile devices. You’re currently using a 3G phone that connects to 3G networks. To stay connected in the US you need to replace your phone with a 4G or 5G capable phone. Could someone pls reconcile the conflict: LTE is working fine and ‘need to replace your phone’. Thank you, Bob.

Hi everyone, So, yesterday I met a long lost family friend on the subway and got her number. I was super excited because we lost touch for a long time. Without thinking I called the number to save it while I was going out of the subway, The call failed since I didn’t have signal and I lost the number! I’m really devastated because I really need that number. Thus, do you know if failed calls also get recorded in Koodo’s database?  Thank you.

If I am already a Koodo customer. I bought a phone that is also with Koodo but it is locked.  Am I able to switch my SIM card to the new phone since both are with Koodo? Or does it still have to be unlocked to do so?  Thanks! 

How do I port/transfer my existing Virgin mobile number to Koodo?

So I purchased my phone 2 years ago in July started paying my bill July 16th of 2020. I was on a 24 month tab charge of $33. When i payed my phone bill ast month, June, my tab balance displayed $0. I now have my bill for the month of july and the tab charge is still there, even though last month after i paid it, it told me $0 tab balance. If i do the math correctly june is the 24th month that i payed for my tab balance. So now im paying technically 25 months and it makes no sense to me. I contacted the support through phone as well as went into an actual koodo place to try and solve my problem and all I kept getting told was July is my past payment. Okay, but why am I paying 25 months on a 24 month plan? I'm so confused someone please clarify 

I purchased a game through Microsoft using Kudo and I immediately asked for a refund through Microsoft. Unfortunately, when I spoke with a Microsoft representative they stated it would take 72hours for the refund to proceed. Yet the game was still left on my phone bill. I contacted Microsoft once again and they told me, "We have refunded the order you placed on May 31, 2022. You should see CAD 34.99 credited to your account soon." And if there’s any issues further that I should report this to Kudo instead. After waiting a few more days, I still haven’t received my refund which made me reach out to Kudo and the representative there insisted I speak with Microsoft once again. I don’t understand what is so hard with refunding $34.99 back onto a credit card I used. It's been almost 2 months now and I don't know what to do. I don't want to consistently go back and forth between two different companies like a mad dog. If anyone could help it would be much appreciated. Thank you.

I have my new SIM card for Koodo, have the old sim from another company in my phone, but when trying to port the number over I get the message that it’s an incorrect account (old provider). My account is expired as of only 2 days ago…does this mean I have to activate the old account for entire month to move the old number to the new service with Koodo?

I have an Iphone 12.  When I get calls from my contacts the phone rings.  If it’s an 800 or 866 number, there is no ring and it goes straight to voicemail.  I don’t have do not disturb on and silence unknown calls is off. Anyone else had this problem.  Is Koodo down?