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3895 Topics
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ChrisowhyAll-Star
asked in Prepaid
Best way to update new credit card

Hi all, Having been a customer for many years I am reminiscent of the “sensitivity” and “quirkiness” of the billing system and adding cards.  Thankfully it has been smooth and trouble free for years - knock on wood! 😁 I need to update my CC info - same card but different expiry etc.  I want to confirm the correct/best way to update the CC to minimize any issues. Should I go with BILLING → TOP UP → Manage my credit of visa debit card → Replace this credit card ? Thanks!

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KelseytvsBeginner
asked in Self Serve
Bring My Own Phone as a Current Customer

Hi all!I am a current customer with Koodo. My phone tab is all paid off and I am ready for a new phone. However, Koodo doesn’t offer the phone I want in the colour I want, so I would like to buy the phone from the manufacturer and bring it to Koodo. However, it seems like this option is only available to new customers? I can’t do anything with the “bring your own phone” option as an existing customer. I don’t want to have to start a new account with a new phone number! 

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SAMMBeginner
asked in Billing & Payments
Need to change name on profile

Good day! I registered to Koodo last Saturday. They put my name down as Steffi Anne Matic (MATIC is my middle name) instead of my last name, MANZANO. It should be Steffi Anne Manzano. I can’t set up my pre authorized payments because of this. Help is appreciated!

57482
Flo Koodo
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bjc_caBeginner
asked in Other
Unlocking a Koodo Phone for an ex-customer

I have a friend who was a Koodo customer for years but is no longer.  He wants to unlock his old Koodo phone but Koodo doesn’t seem to call back when requesting a call back as the number is not registered to Koodo.  The phone was purchased from Koodo.  Any way to contact them?

3302
Nezgar
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HappyAJBeginner
asked in Plans & Add-ons
Can an iPad be used on a Koodo Tablet plan?

Just checking in to see if I can use my cellular data iPad for the koodo tablet plan.

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Allan M
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Lauriee10Organizer
asked in Other
Roaming Upset

 I have a dual sim card phone and have a Koodo sim card for regular use while in Canada.  I also purchased a Mint sim card to use while visiting my daughter in the US several times a year.  I have had to turn my Koodo CDN sim card right off in order to not be charged $15.00 per day for roaming. I had already ensured that my US sim card was marked as the default and ensured that my roaming option on my phone was turned off.   Koodo seems unable to live with that and is insistent that if I'm in the US, their Sim card will take precedence.  Any suggestions?

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WilhelmineBeginner
asked in Prepaid
Oops!, Wrong Prepaid Booster Add-on

In error, I purchased the wrong Booster Add-on. Can I get it credited/removed so that I may purchase the correct one? I meant to purchase US Data (500MB, $20), but purchase a standard Data Booster by mistake (1GB, $30). It was just purchased minutes ago, and hasn't been used. Thanks

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NadineEMOrganizer
asked in Billing & Payments
Tab Charge

My tab should be 0. I was charged it this month and did call about it. I was assured it would be removed within a couple of days. I paid my bill minus that chrg but it is still showing on my account and I’m expecting to get charged interest as well. Do I need to call again? How long does it take to remove erroneous charges? Such a hassle. 

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Emmv23Beginner
asked in Self Serve
Changing shipping name

I am trying to order a new phone on the Koodo website, but I can’t change the name it is being shipped to. It only lets me change the address. Does anyone know how to change the name?

3102
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Tarrazu de CRBeginner
asked in Billing & Payments
Helping my B-in-law out

Good evening everyone. I am trying to assist my b-in-law who has a Koodo Acct and can’t remember the login/password details. He has moved internationally and would like to finalize paying what he owes Koodo and move on with an international provider. Unfortunately we cannot get a live rep callback (we are international………...and they don’t call international numbers.) Could someone please assist us by providing us options to get information so we can pay the final bill with online banking and close this chapter? Many thanks in advance and have a great day.

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klr650Coach
asked in Billing & Payments
Charged for 911 Government Fee - But contract said it was included in monthly rate plan!

Can somebody please let me know why I have a government 911 charge on my bills?  This was supposed to be included in the monthly rate plan.  I had reservations signing up with Koodo because Telus used to pull these stunts on me all the time.  What gives? 

7614
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Mark .CBeginner
asked in Billing & Payments
How do I request a refund for an option which i did not request?

I noticed that my bill for this month was $6 more than usual.  I logged checked the charges and the LD option of $3 for 2 phones on my account was added.  I did not request this option to be added to my account.  How do I request a refund? 

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Deserie
DeserieBeginner
asked in Billing & Payments
koodo tab payment

I wanted to pay a portion of my koodo phone tab but instead a request to payoff the remaining balance was sent. Usually when I pay my monthly bill through the self-serve platform, I  given an option to modify the amount of the payment bit this wasn't available for the koodo tab payment. Also, I was not given an option to enter any payment information.  As soon as I clicked on: I want to pay tab it's said my tab balance was 0. Will it be on my bill and why was I not given any options whatsoever?

1852
Allan M
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StephenBatemanBeginner
asked in Other
How do I cancel my phone plan, while abroad?

Hello, I have recently moved to the UK - got a new UK plan - thus, I’d like to cancel my Koodo plan. There is no information online how to cancel my plan. Is there a generic 1-800 to call? 

19354
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RussKoodooAll-Star
asked in Prepaid
250BB Automatic Top-up Bonus

2 Questions Is the new 250MB on the $15.00 plan at 3G or 4G speeds? Can I get this bonus on my existing Province Wide plan if I enrol into Automatic top-up?

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JaradBeginner
asked in Plans & Add-ons
$15.00 per month plan switch

Do I have to cancel my membership and begin again as a "new" customer in order to switch to this plan? Seems silly I can't switch to it despite being with Koodo for 13 years.

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Garry FooteBeginner
asked in Other
Wifi calling keeps turning off?

My wifi calling keeps turning off every time I get out of range of my wifi.  When I get back in range, I have to turn it back on and get a new access code every time.  Very frustrating. I’m using a Samsung A5  

1705
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EdNicholsonBeginner
asked in Plans & Add-ons
Unlimited international messaging, and roaming charges

I have unlimited international messaging, will I be charged roaming if messaging in Germany back to Canada?

2742
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Joanne-Doug Roche
Joanne-Doug RocheBeginner
asked in Plans & Add-ons
I am in USA and need my phone to work here

How do I get my phone plan updated to call US numbers while here??

1393
Timo Tuokkola
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CheetahBeginner
asked in Plans & Add-ons
$3 charge for International minutes when I still have free minutes left

I have 1000 free minutes to the UK.  I am manually tracking these.  I have used 266.  This month I have been charged $3 for international minutes.  I have not made any international calls, except one to the UK.  Why is this charge suddenly showing up.  The bill shows that I have free international minutes.

3634
Mayumi
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sweetie9898Beginner
asked in Other
Schedule a call

Schedule a call 

7074
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Dramma JConnector
asked in Other
Scam or Legit

I received a call from 866 448 8030. The caller id says it was from Koodo Mobile. The caller stated I was eligible for a tablet offer (Samsung Galaxy) but she wanted my Koodo Pin that I use to access my account. When I said I wasn’t comfortable giving that she asked for the last digits of my SIN. Not a chance.So my question is, was this a legit call with a legit offer?

215328
Mayumi
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PearsogBeginner
asked in Plans & Add-ons
US Unlimited Texting and Calling Plan or Add-On

Does Koodo have an unlimited calling or texting plan or add-on with the US? I can’t seem to find anything on the Self Serve portion of the site. Thanks

10351
Bernard Koodo
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saranyauBeginner
asked in Plans & Add-ons
1000min International LD Add-on

This 1000min International LD Add-on was $0 on my plan up until my last bill that charged me $3. I was not notified of being charged from now on for it. It was completely free up until last month. Why am I being charged $3 now?

8295
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kevin0001Beginner
asked in Self Serve
So many nuisance calls

There are so many nuisance calls.I can receive 2-3 calls from Ontario and BC everyday. When I answered the calls, there are no any voice,then hang up the phone. What should I do?it’s really annoying！

1061
Dinh

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