Billing & Payments

I’m currently out of the Canada for 4 months and I was advised by Koodo to temporarily suspend my service so that I don’t have to pay the full amount of my plan  (50GB UL Can Min SFD) while I’m away. I paused my service on May 2, 2024, but Koodo is still charging me for my 50GB UL Can Min SFD plan this May. Does that mean that I’ll be paying for my regular phone plan service this month only, and I’ll be charged for the seasonal hold plan next month (June)?

Koodo keeps trying to rip me off. Latest after being hounded by Koodo to get 5G phone I bought one on Feb 26 and paid the deposit on the phone and monthly charge for March. I pay in ADVANCE like everybody. I received a bill for Mar in Feb. You would expect the thieves to cancel Feb bill after paying for Mar with the new phone on Feb 26. But no they like to steal from seniors. This is not the first attempt to steal from me!!!!

few days ago I wanted change my payment method, and I cancel the Pre-authorized Payment,  and I found the plan was changed from 29 to 35.  what happened to my account?

I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

I am here in Canada for only 6 months and got a koodo sim card. I don’t have a Canadian credit card nor do I have a Canadian bank account. I have a Revolut card using which I make the payments. I am not able to make the payment for my plan via this card. What shall I do?

I switched to a cheaper plan the other day and I’ve now been billed the full amount for both plans as oppose to just the new one. I’m about to cancel Koodo in the next week, so how do I get this removed from my bill before it’s due?  

For the past 5 months, Stream+ keeps activating itself & charging me. I have myself, my husband and both my parents on my account and all four are being charged for Stream+. I have called in 3 times to have them take it off & reimburse me and the keep assuring me it won’t happen again. They keep asking if it’s someone in my family activating it and 100% it is not. The last person I spoke with insisted I change my password (which I did) saying perhaps my account was hacked. I’m at my whit's end with this. It is so difficult to actually get someone on the phone & I’m sick of having to deal with this. Seriously considering switching to another provider if this can’t be solved. Now today, the chat function to schedule a call back is not working so I can’t even deal with it. Has anyone else had this issue?

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.I am outside the country, cannot call. I am using a Canadian credit card.Please contact PM asap. 

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

I need help on how to get my account number that's associated with my mobile number 

I am so frustrated and beginning to regret porting over …. So far I have had to wait for 4 callbacks in addition 2 agents have said they would followup …. I have to say once I am speaking with an Agent they have been fantastic BUT it’s getting to someone that is FRUSTRATING …. I USE self serve whenever I can and avoid BOT’s  they aren’t helpful only annoying - when I start a chat I want it be with a person and waiting 3 hours for a callback is ridiculous!!!!I was on with loyalty last weekend and we weren’t finished when call dropped (due to switch/port - I assume) … I was left a voicemail as I could not get service and indication was he would follow up ….nothing!  Next day had to schedule a callback …. it went thru but unfortunately she wasn’t able to see notes on loyalty end - nor was the person online - so she sent him a message to call and she said she would follow up - NOTHING …. got my bill and it is NOT as promised and scheduled another callback … 3 hours later I answered and oth

I recently tried to change my pre-authorized payment to a new credit card with no luckI’m getting the following error for 3 credit cards I’ve tried to add as pre-authorized payment. All 3 of them work for payment on other services. Address and Name  are  fully matching. “It looks like that didn't work.There's a problem with the credit card information you've provided. Please try again or use a different card.”I tried calling and doing it over the phone with response:“the credit card you entered  is not accepted by Koodo”I then schedule a callback , agent again prompt me to enter the details through automated service and he mentioned it did not work. He gave me a number to call back (855-325-6636) , but it was the same menu as from *611  and tried it again and did not work.. At this point is beyond frustrating.Please advice! 

How do you switch from a prepaid monthly phone to an automatic payment out of a banking account

I've been charged $14 for Roaming while visiting Vancouver Island.What's the quickest way to get this reversed? 

Hi,Posting this for a friend as he doesn’t have a Koodo account. Tried getting the Stream+ subscriptions online but didn’t get any activation email despite payment made. Need either the subscription or process refund. How do I get in touch with a live agent who can sort this out? Thanks

Hello All,I have paid through Koodo for Amazon Prime March 25 - April 24.Also signed up for Streaming+ with payment already processed March 31.Will I be refunded for Koodo Amazon Prime?Also is Streaming paid through Koodo or direct to Credit Card?Thank you !

Hello Guys, Any idea how can I add my business name on every invoice so that I could claim my phone plan as a company expense. 

I’m getting charged for a device protection plan though my banking app, but it doesn’t show on my Koodo account that I pay for it! How would I contact Koodo to help me with that. I do not want the plan because they have been charging me more and more money for it. 

I have been going back and forth on and off of phone trying to apply a tax exemption on the Subscription based Stream+. It seems like a lot of the support techs do not know of this subscription based Steam+ option. I emailed the Tax Exemption Department asking to apply the tax exemption to my Stream+ Subscription and they are telling me to add Stream+ as an Add-On to my regular phone bill. There are 2 different services with the same name which makes this very frustrating and confusing for both the customer and seemingly the support. The separate subscription model has Prime, Disney+ and Netflix. The Add-on version has Netflix, AppleTV and Discovery+.Can I go through this thread to escalate this matter? Since its not an add-on to my current phone plan and billed separately as a monthly subscription, it will need to be applied to that separately.

I have a koodo phone plan that i pay for through my bank account after i am billed.   Im wanting to start a koodo internet service but i would like the same payment method,  not auto payment from my credit card.  How do i go about this?

Trying to my bill several times but getting message ‘the service is unavailable right now’

Is the internet plan for 44 a month permanent? Or does the price go up after a few months? Interested in it, but only if the price is permanent. 

Today, I got a message from Koodo that says I’m roaming in the States but I haven’t left Canada. I work in Delta, BC which is located near US border. I think there is an issue. Can you help me to solve this issue? 

I've already seen this question, but there has been no answer at all. I received an email yesterday regarding my monthly bill. The sim card was just shipped on Tuesday. Why are they already charging me for days last week, etc., when I don't have my sim card yet and can't access any services from it yet? I am in Northern Ontario, so it takes longer for mail to arrive. I am trying to get a hold of customer service.

Why am I not receiving an email that my account is due?