@IronPanda It appears your last name was misspelt. It has now been updated.

I am trying to pay my next bill . It still can’t go tho . And I have double check with my bank my card and info are the same . How can I do now ? 

What error are you getting? We can flag a rep for you if needed.

The transaction didn't go through. Please re-enter your information or try a different payment method.
 

pla I need help . 

You could try to dial *611 from your Koodo number and select the option 1 to pay if you really need to pay now. Otherwise, it seems there was some issue with information of the card. (It might be your name as the rep mentioned above).

Last time Jodi info me that ther sales rep type mistake . It show th at my name has two G with fengg.  I want to pay my bill yes . And I have no idea how hard this could be . 

It shouldn't be that hard, that's for sure

I have flagged a rep for you.

@IronPanda When can we get in touch with you today? We don’t see a payment attempt made on our end. Your last 2 payments were done via bank. 

Today anytime pls . I really want to slove this . It took me 5 hrs and not done . Yes I paid my last two bills with bank . Becoz both time you guys told me that I should use bank first and you guys will change my info for me 

@IronPanda We tried multiple times today, however calls seem to be forwarded to your voicemail.

I will be with my phone and wait for you guys for the next three hrs 

Hi there thank you guys for the help . But May I speak to someone again . So I went back to CIBV which is my bank . They don’t see any thing that is blacking . So they don’t even know I were try to using my visa. Maybe the ere are something more we could try ? 

@IronPanda This time I see you tied to make a payment again. And indeed there seem to be a mismatch somewhere. Now we see the error code. Give us a few hours to see what needs to be corrected. 

@IronPanda 

Please attempt the payment again in self serve when you get the chance and let us know if it works. Thanks! 

Tired . So this time . Twice . It don’t even ask me to use my card . I used my bank account to pay full already . So I tired to pay $5 for now . And before it will ask me for my card info . This time it didn’t ask just went to the page says 

Our systems aren't able to process your transaction at this time. Don't worry, your card hasn't been charged. Please try again in an hour.

If you already made the payment via online banking, it may take up to 5 business days to be posted.

Will you please attempt a $5 payment on a different browser or in incognito mode and let us know if you are still getting that message?

Just tying to pay my bill with my visa . So I get some aeroplan points . And yes I did it again same mag from last time

Our systems aren't able to process your transaction at this time. Don't worry, your card hasn't been charged. Please try again in an hour.

That’s strange! 

Our payment team has checked and the payments should now go through with this card.

We’d recommend trying again later and if possible, please try with a different card.

I don’t even has the chance to use my card . After I type the amount I want to pay . It jump to the page head up. 
 

before I was able to use my card to try and it says not working . But now I don’t even has the chance to type my card info and my info 

Thank you Koodo team I have made my payment via my Visa card online . Pls let me know what was going on that I spend  so long on this lol  thank you a million 

Great to hear it worked! 

We confirm the partial payment you made was already posted on your account! 

It seems there was a glitch who prevented the payment from going through, however this has been fixed and you should no longer have issues with the payments made with this card on your Koodo account.