I recently switched to Koodo and on my first bill there is a charge for $13 for data. I have 50GB of data and there is no way I would have gone over. Is there a way to reverse this charge?
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+4We have reviewed the details and we found the charge incurred due to a glitch, therefore we were able to apply a credit to your bill.
We are sorry for the inconvenience!
Thank you. The bill still says $48.91 and when I add all the charges including tax it should only be around $42. My plan is for $34 so how can I be paying an extra $14 on top of that?
Did you download your detailed pdf ebill?
The first bill is also higher since there is a partial billing cycle charge and then you are billed 1 month ahead. This link should explain things
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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Okay thank you. I did look but didn’t fully understand all the charges. I will look again closer and trust that the next month’s bill is closer to my plan cost! Thanks!
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