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All discussions about Koodo billing and payments.

  • 1,074 Topics
  • 4,006 Replies
1068 Topics
M
MING YONGAdvocate
asked in Billing & Payments
Could not use Visa credit card as payment method

Hi all.I got the “something went wrong” error whenever I try to use my Visa card as my payment method.Note: I lost my Visa card I was using before and this card is a replacement cardAny ideas?

33510
Flo Koodo
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Jesse TurtonConnector
asked in Billing & Payments
“promotion” fixed price?

I just signed up for the $20 off a $65 plan, making it $45 plus tax. The wording is frustrating me to the point I don’t know if the $45 will now be my fixed price, or it only lasts for a couple months then bumps up to $65. If it is not ongoing I will cancel. Any clarification would help.  Thank you. Koodo Internet     *Unlimited Internet Usage $65.0   *Includes Boost Wi-Fi 6 Router (rental) $0.00   *Includes Modem (rental) $0.00   *Includes Modem - Self-Install Kit (rental) $0.00   *Mobile & Home - $20 Off Koodo Internet (Ongoing)    -$20.00 Total Internet Regular Price (after all promotions expire)  $65.0   Total Internet Promotional Price (when all promotions effective)  $45.00   Total Monthly Regular Price (after all promotions expire) $65.0   Total Monthly Promotional Price (when all promotions effective) $45.00

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IH8This
IH8ThisBeginner
asked in Billing & Payments
Charged 3 times in 1 month for the exact same bill

I was charged 3 times in the month of October for the exact same bill. I only noticed this now because I checked billing history. Does anyone have a clue why this may have happened??  

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BYUNGWOO KWONBeginner
asked in Billing & Payments
E-bill refund

I don't currently use Kudo. But I paid the bill for November. The email invoice said they would refund this amount. When will I get the refund?  Total Amount Due: -$31.67 If received by: December 19, 2023

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Justice1111Beginner
asked in Billing & Payments
How am I supposed to contact customer care if you shutoff my phone?

Why the hell did Koodo shutoff my phone 4 days before my bill was due and the only way to talk to anyone is to “schedule a callback”

791
Flo Koodo
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meline500Beginner
asked in Billing & Payments
Why am I being charged PST when I live in AB with an AB number?

I just signed up last month. My first and subsequent bill have a charge for PST. I live in Calgary and have a 587 area code. Why am I being charged this and how do I get this removed?Thanks,

821
Flo Koodo
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Chrism189Organizer
asked in Billing & Payments
incorrect charges

Good day, I recently recieved my first bill and i was charged for connection fees when they were supposed to be waived.  Can a rep on here look into this please?

1597
Flo Koodo
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Rabxinho81Beginner
asked in Billing & Payments
hi questions about cell phone bill

Hi I had a question to ask about my bill we were told one price permonth and we are getting charged extra I’ve tried calling in number of times and they just keep dropping the call and I don’t have any idea how to reach anyone if you can help out I would appreciate it …I will not be paying any bills until I receive a answer thank you  Nicole Ventullo Account #: xxxxxxx

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Bernard Koodo
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DJCmamBeginner
asked in Billing & Payments
charges for calls to numbers I do not recognize

There are 5 calls on my latest bill that I do not recognize. Four are for 1 minute each to a number in Utah; the other is for three minutes to a number in New Jersey. I did not make those calls. How is it that they appear on my bill?

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s_m_wBeginner
asked in Billing & Payments
First bill shows "exp. $date" beside every line item, where the date was three days ago.

I signed up with Koodo on January 9th, and ported my old number after I received my Koodo SIM card on January 17th.Today I received my first bill, and every line item in the “Monthly and other charges” section is followed by the text “(exp. Jan 17 2024)”. That sounds like all the features in the plan I signed up for just expired, and while I don’t really believe that to be the case, I don’t understand what “exp. Jan 17 2024” actually does mean, and that message (or similar text) isn’t shown on the sample bill in the “how to read your first bill” section.I’d appreciate it if someone would explain what this means. (I tried scheduling a callback from Koodo, but that failed -- all three attempts went straight to voicemail without ever registering as an incoming call, even though I don’t have the callback number blocked).

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Himanshi29Beginner
posted in Billing & Payments
Great Help received from Josh from Koodo Mobile Department

Hello Community,I'm sharing my incredible experience speaking with the customer representative Josh today who helped me resolve the payment charges dispute over the last 2 months’ bills.2 months ago, I requested a plan change and the previous Customer Rep didn't explain the associated charges that directly popped into my bill.  Josh not only raised this dispute on my behalf but also made me aware of asking more questions to the representatives before they suggest any changes to your existing plan/ offer anything new.Recommend him 200%.

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Darius Koodo
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ghr_davoodiBeginner
posted in Billing & Payments
Koodo mobile billing center

To: Whom it may concern Hello,  Due to some family issues, I had to decide to go back to Iran, therefore, I left Canada on October 1st, 2023.Ever since the above mentioned date, I have been in Iran and had no opportunity to use the number(289-716-7107).Based on this explanation, I should not be billed for any cost regarding the number.Of course, upon my arrival in Canada I will accordingly inform you to start using the number(289-716-7107).  Regards, Gholamreza Davoodi 

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Allan M
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Jan PConnector
asked in Billing & Payments
self serve will not accept my credit card information for payment.

Each time I enter my credit card information the Error message I receive is that the information is incorrect. The address information is identical on my Koodo profile and my bank profile. Can someone please assist?

2937
Dinh
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chi12Beginner
asked in Billing & Payments
$15 for rate plan change

Dear Koodo,I hope this message finds you well. I recently upgraded my Koodo plan from $34/30 to $35/50. Since I couldn’t do it online, so I called your hotline. While I appreciate the enhanced features, I was surprised to see a $15 charge for the rate plan change on my recent bill.I wasn't aware of this fee when I requested the plan change, and had I known, I might have reconsidered. It is a very unreasonable charge. I kindly request that Koodo improve the communication of fees, ensuring that customers are well-informed before making decisions that may impact their bills.  The lack of transparency has left me feeling frustrated and dissatisfied.  It is a very bad experience.Thank you for your attention to this matter.

2092
Mayumi
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cvansiaBeginner
asked in Billing & Payments
Additional charges on my bill

I have been charged additional charges on my bill for messaging. As far as I know , I have not done any US texts. I wish to know what those numbers were

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TwoOrangiesBeginner
asked in Billing & Payments
Payment and Refunds

Question: I made an accidental payment on November 7th, 2023 to my Koodo bill. Will I be getting a refund? I called three times, the first two times I was told I would be directed to the finance department but the call was ended on btoh tkmes. Called a third time and was told that my refund was declined and I was not notififed of it. I was told that I was to get my refund withint 6-8 weeks by the way. 

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AFifieldBeginner
asked in Billing & Payments
bill price

Our last few bills, the price has changed.. it was always $163.30 every month, then we got one for 166.06 and 165.60 and then 165.30.. not sure what’s changing suddenly 

741
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taylorbvBeginner
asked in Billing & Payments
Incorrect Data Charge on Bill

I recently switched to Koodo and on my first bill there is a charge for $13 for data. I have 50GB of data and there is no way I would have gone over. Is there a way to reverse this  charge?

1224
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OwlConnector
asked in Billing & Payments
Airtime charges on collect call

What are the airtime charges when I make a collect call to Canada from overseas?There is nowhere on the website where I can find such info and I only found out I was charged after receiving the latest bill.

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Danishbukhari1Beginner
asked in Billing & Payments
will there be any bill after cancelation?

Hi there, I am not using my Sim card for three months as I am not in Canada but still there's a huge bill of 1111$ (including my plan and tab bonus) how can I stop my all services and pause the late fee submitting charges as I can't pay the bill until I arrived to Canada. Or I don't need to do it as my account is canceled due to not submitting the fee?Still there be charges for late submission how can I get rid of them as I am not in Canada?

961
Mayumi
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Gwiseon LeeNew Member
asked in Billing & Payments
I want to close my account

Last December 23th, 2023 I called Koodo to close(cancle) my account. Because I was planning to leave Canada. I closed my account with the employee through the call. When I asked if there is any additional cost that I have to pay for the rest of the day, she said that I only need to pay for the additional 3 days. She said that the cost was $7 and when I went to the website, It was charged $15.68. I don't know why it changed, but I paid $15.68.After that, when I logged in to check if my account was canceled, I saw that $31.36 was charged for the January charge. I am not living in Canada right now, so it is difficult to make a call.  When Koodo staff see this article, please check this again and close my account. Thank you.

3041
Mayumi
K
KrispMember
asked in Billing & Payments
Long Distance charges when porting number

I was with Koodo up until I signed up for a Black Friday deal with Public Mobile.  I switched over and received my final pro-rated bill from Koodo shortly thereafter. A month or so later, I received another bill for long distance charges on a call the same day I was porting my number.  I had Canada-wide free long distance, so it shouldn’t have been as issue. Anybody have any idea why this would happen?

1223
K
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billzebubConnector
asked in Billing & Payments
billing issue

My unlimited long distance issue with the perks was resolved last month but my new bill I am still  being charged 48.80 for Dec 11,2023. It must have been missed when the issue was fixed. Also, when applying perks, there is still issues applying them. I couldn't change my one number to the cheaper 50$ plan because I was afraid the same thing was going to happen again.

821
Flo Koodo
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JB54Beginner
asked in Billing & Payments
Roaming in Mexico

I’m traveling to Mexico tomorrow and only want to use Koodo roaming til I get a local SIM card, i.e. within the first 24-48 hours in country.  Once I start roaming is the initial daily charge ($16, I believe) for: a) the first 24 hours (e.g. 3 PM to 3 PM)  or,  b) til midnight of the day I start roaming (e.g. 3 PM to midnight)? Thx.  

2143
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Jjd663Beginner
asked in Billing & Payments
How do I cancel my plan?

There seems to be no option on Self Serve and when I requested “I want to cancel a line or an account” to Koodo Assist digital rep, it replies “We're busier than usual right now but there is no need to talk to a rep as all our offers are online↗ or in store!”. I looked through community posts and can’t find an answer, so I tried messaging Koodo on facebook and twitter and no reply from them either, hopefully they will at some point.Why’s it so hard to cancel a plan? It should just be an option in Self Serve.Appreciate if anyone can help me out on this.Thanks,Jeremy

98373
Dinh

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