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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,101 Topics
  • 4,129 Replies
1101 Topics
L
LisittyBeginner
asked in Billing & Payments
Help. KMBLaw email, is it a scam?

Hey so I have a friend who is a previous Koodo customer who fell on hard times and had theyre phone and account disconnected for non payment. They have now received and email from KMBLaw stating they have only 5 days to pay the balance before further action happens.. Now my question is, is KMBLaw a legitimate service that Koodo uses? Some red flags in this email are the fact that they are only accepting e-tranfer or for my friend to click a link to pay by credit card. As well, the lawyer that sent the email is not listed on the KMBLaw website.. Any advice would be appreciated thanks..

3192
D
10 months ago
S
Sojung HanBeginner
asked in Billing & Payments
regarding a refund

Hi,I canceled my phone line last week and noticed that I overpaid on my phone bill.I paid last month's phone bill with my debit card.Could you let me know when I can expect a refund for that?

2784
C
10 months ago
Y
YangLiConnector
asked in Billing & Payments
refund

My account number is **98 and I switched to another carrier during the Christmas 2023, why I haven’t received my refund for the overpaid amount?  Thanks,Yang

1676
Y
10 months ago
G
GogoretroAdvocate
asked in Billing & Payments
Roaming ?

I have read the How Do I on roaming but I want to be sure that I will never get charged when I am near the US border or when I am visiting the US.  Is doing the following good enough to never be charged for roaming.Turn  roaming data off but cell data can be left on. Set network to manual and choose KoodoIf I just set my network to manual and choose Koodo would this be good enough because it would never connect to another network?

2372
G
11 months ago
M
mila2024Beginner
asked in Billing & Payments
Why did my pre-authorization not work?

I’m upset that I set-up pre-authorization on my credit card, it worked fine until November….although it shows on my card that it was charged when I received my December bill I was shocked to see I had a previous balance and a late charge...thinking it was just a payment timing and application error - I paid the current balance with the same credit card that was used when I set-up the pre-authorized payment. January comes - same thing previous balance carry forward plus new charges that didn’t get applied to the pre-authorized payment that I set up.  Now February I pay the balances with the same credit card that I used for preauthorized payment, but this  time I re-set up the pre-authorized payment with the exact same card and this time the remaining balance came out with the preauthorized payment.  Why is the pre-authorized payment not working consistentlythis is the whole point of pre-authorized payments......it’s not that my card is declining, because I can get notified by text when

2502
Flo Koodo
11 months ago
M
Motopower89Beginner
asked in Billing & Payments
Don't Understand overcharges for cancelation

All of a sudden it says that I owe $570, I have switched providers and I was told that I would only have to pay my tab balance which was a little over $100 dollars???? Why is there no one you can talk to at Koodo????

473
Bernard Koodo
11 months ago
R
RangerzeroMember
asked in Billing & Payments
Comment rejoindre le service à la clientèle par courriel?

J’ai besoin de rejoidnre le service à la clientèle et je m’attend pouvoir le faire par courriel en 2024. Les services téléphoniques sont long, lents et vraiment chiants + ils n’indique pas le numéro de toute façon. Est-ce que quelqu’un d’entres vous a l’adresse courriel (d’un courriel dans le passé) et pourrait la fournir?  

4405
Flo Koodo
11 months ago
D
Dr RickBeginner
asked in Billing & Payments
How to remove a specific phone from my Koodo account?

I have two phones on my Koodo account and one of them has been taken over by another member of the staff.  I would like to have this number removed from my account but have been completely unable to find info as to how to do this.

3131
G
11 months ago
H
henryjRockstar
asked in Billing & Payments
Charge dispute: I am charged CA$125.85 by Koodo without a bill

Hi there,I just noticed that recently there was a $125.85 charge on my credit card by KOODO MOBILE PAC. The post time is Jan 30, 2024.I had no special consumption around or near that date, no roaming, no purchasing, nothing. I only have a monthly fee of $40.77 which is charged about 12th each month.I checked my bill statements on Self-Service and there is no such a bill of $125.85. I also checked my usage and there is no special data/minute/message consumption in January 2024 or December 2023. It must be a charge by mistake.Could you please have a check?Thanks.  

4522
H
11 months ago
Jormungandr
JormungandrOrganizer
asked in Billing & Payments
When to expect the first bill.

I received and activated the Wireless Home Phone on 30-Dec-2023.  In the welcome “package” provided by the store, 28-Jan-2024 is listed as the billing cycle.On the Self Serve page, I am still getting the following message: "This information is unavailable right now. Please refresh the page. If it's still unavailable, go to koodo.com/chat to schedule a callback."On the Bill Overview page, a similar message, "We are working on your latest bill. Please check back later".When should I expect the first bill (and future bills) to show up on the Self Serve page?  As of now, we are already on 23-Jan-2024.

2469
Jormungandr
11 months ago
I
ImagohpBeginner
asked in Billing & Payments
$5 credit not showing on my first bill?

I am new to Koodos and I need help on this. 

554
Darius Koodo
11 months ago
H
hyunjae726Beginner
asked in Billing & Payments
last bill refund while abroad

Hi,I have terminated my contract with Koodo in December and I have some balance due to be refunded. Unfortunately, I left Canada (that's the reason I closed my Koodo account) and it seems a cheque has been sent to my old Canadian address because I didn’t use the pre-authorized payment...  I tried talking with Koodo assist but they only provide a call back, which obviously isn't possible internationaly. And I didn’t find any email to talk to the client service. I still have my Canadian bank account.Is there anyone who know how I can get a refund?Thanks!

1282
D
11 months ago
P
Phil1917New Member
asked in Billing & Payments
Long Distance Charges for incoming calls from Canada while in the US

I am travelling in the US and I have the plan that allows free Canada wide calling.. If someone calls me from Canada will I be charged for a long distance call? In other words, are incoming calls from Canada charged while I am in the US?

1571
Allan M
11 months ago
Heather Harrison
Heather HarrisonBeginner
asked in Billing & Payments
request for easy roam reversal

I am trying to log my request for a reversal of an easy roam charge i got last night Dec 31, 2023  while attending a wedding in Sarnia Ontario. I did not leave the country but was close to the border.  

1196
Flo Koodo
11 months ago
M
Matthew04Connector
asked in Billing & Payments
bill is double what i was told it would be

I was told my bill would be 98 a month not 178. In my bill you are hiding charges from me. It is only showing a 98 and 13 dollar charge. What’s the hidden 67 dollar fee? Also the 13 dollar charge was also not told to me either. I am very disappointed in Koodo already. Also how do you cancel your plan with them and get your money back? I am very put off by the misleading bill and hidden fees. 

1344
D
11 months ago
B
Boonie7851New Member
asked in Billing & Payments
account suspended

I have paid my koodo bill but my account is still frozen why is that.

621
Sophia
11 months ago
A
April.DawnBeginner
asked in Billing & Payments
Carrier Billing

Why can't I bill directly to my phone bill with Google Play Store? I could with every other provider I've ever had.

471
D
11 months ago
Wendy J Best
Wendy J BestBeginner
asked in Billing & Payments
email address for koodo

I need Koodo’s email 

1092
G
11 months ago
R
Rubes1Ambassador
asked in Billing & Payments
Inconsistent Invoice Total

May I please have a Koodo Billing rep reach out to me privately? My current invoice has two different amount due totals for the same billing month. @Koodo 

1117
Flo Koodo
11 months ago
J
jjjjaaaori33Beginner
asked in Billing & Payments
Pay my bill without Canadian bank account

I am a traveller and I don't have a Canadian bank account. How do I pay my bill online? And why Koodo doesn’t offer in-store payment? So stores are just for selling products?

842
Bernard Koodo
11 months ago
Bill Hackney
Bill HackneyNew Member
asked in Billing & Payments
Koodo Internet equipment

I am very interested in getting Koodo internet as I have been a mobile customer for a long time and am happy with the service.  I would like to know if there is a monthly rental fee for the equipment over and above the monthly subscription fee and how much that additional fee is ?  Also does the signal come in on the existing phone line or is it received like the signal on the phone.  I’m asking about the signal as I will be moving to a basement apartment. 

1221
G
11 months ago
M
MidnightBloomBeginner
asked in Billing & Payments
Koodo Self Serve Unavailble??

I’ve been trying to access my self service but it keeps giving me the image of the melted Ice cream cone with the message “This service is unavailable right now. Please refresh or try again in an hour.” Been trying for days and it keeps giving me the same message. I can access everything else EXCEPT my self serve. Anyone know why it’s doing this??  

2106
L
11 months ago
K
KatmaiBeginner
posted in Billing & Payments
Kudos to Customer service rep Javier

I would like to take the time to thank Javier for his customer support involving a connection fee charge that was waived by the store as part of a Koodo boxing day promotion but ended up being put on my first Bill. Without Javiers help patience and time I think I would likely have cancelled my new Koodo account.With my 30 odd years with Telus as a landline and internet customer along with Optik TV I felt somewhat neglected as a long time customer. Javier was able to fix it all and restored my faith in Telus as a long time customer.The only thing that I have cannot be resolved as it is apparently company policy to not provide wifi calling unless your Samsung phone is a Canadian model number despite the US model being able to support it and connect to the network. My US model Samsung galaxy Note 20 Ultra phone is supported by Telus  for both voice Data and internet so I am at a loss to understand why its company policy to lock out the wifi calling just because its an unlocked US model. I

893
K
11 months ago
D
DonO56Beginner
asked in Billing & Payments
Connection Fee

I transferred from Telus to Koodo  in Oct/23.  The phone agent told me the $60 connection fee per phone line (=$120) would be charged on the first bill, but it would be refunded later.  He said I should be patient since it may take two or three billing periods before it was refunded.  My Feb/24 bill is now online (fifth billing period) and the refund has not yet occurred.When should I expect the connection fee refund?  How have you folks contacted Koodo to complain?

2363
D
11 months ago
N
Nic.TAdvisor
asked in Billing & Payments
Got long distance charge after cancel Koodo

I got long distance charge after I cancelled Koodo, I was with Fido and I had Long distance plan with them as well, however, Koodo still charge me for that. I try to calling Koodo but the  customer services couldn’t connect me to a rep, I look everywhere I can’t seem get a help from Koodo.

7610
Darius Koodo
11 months ago

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