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Question

Unable to pay bill on Selfserve

  • May 21, 2024
  • 1 reply
  • 35 views

Thanin

I’m outside the country and have tried to pay my bill on Selfserve via credit card many times but it’s said the service unavailable like screen-shot. 
When the service is working ? 
thank you


 

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1 reply

Flo Koodo
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  • Official Rep
  • 5926 replies
  • May 21, 2024

Hi @Thanin

We did see some other instances here on community where the same error occurs when attempting the payment from abroad. 

Foreign VPN do occasionally get caught up in fraud protection, which may lead to failed payment attempt when abroad. 

if you have already tried clearing cache and cookies and still getting the error, we recommend paying via your bank.