Skip to main content
Koodo Community
Community
Solved

Koodo is punishing me for using auto-pay

  • October 10, 2024
  • 6 replies
  • 452 views
P

I set up auto-payments last month because I'm a busy person and didn't want to forget my bill and have extra charges. I was also told I'd save $5 on my bill. I'm on a tight budget currently, so win win. 

I received an email saying "Your recent payment was declined." 

I have more than enough money in my account, so it is not because of non-sufficient funds. But the same email ends with this:

"If you paid using your bank account:

A $25 NSF charge will be applied to your next bill." 

 

Why am I being punished for an error that has nothing to do with me?!? Basically they have fabricated a reason to make an extra $25 off of me. It's not like I was not going to pay my bill since their auto-billing feature failed to work. Self-serve says it's not due til tomorrow, and I will be paying it manually today.

If they truly charge me extra on next month's bill, I will be changing cell companies (I won't accept theft!). 

 

Has anyone else had this problem? It's a great example to never use auto-pay!!! 

Best answer by Boa_Guy Koodo

Hi there @

 

I’d like to clarify that the NSF fee mentioned in the email does not apply to your account, as it only applies to customers set up with pre-authorized bank payments—not credit cards. Since you’re on pre-authorized credit card payments, there will be no NSF fee applied to your account.  You will be billed the regular 3% late fee if the payment is not received before the due date on your bill. 

We did check your account and the payement was in fact declined.. For more info, we would suggest calling your bank. 

Hope this helped. 

 

View original
Did this help you find an answer to your question?
This topic has been closed for comments

6 replies

K
  • kcsunshine
  • Connector
  • 4 replies
  • October 10, 2024

i was in the process of trying to change but their premium voicemail add on disappears when trying to apply. After reading your issue not so sure i want to go down that road.In Canada we get ripped off. In the U.S. they get plans for 25 bucks and free phones.

P
1 person likes this
  • P
    Pareeeee
Dinh
Forum|alt.badge.img+4
  • Dinh
  • Mobile Master
  • 17356 replies
  • October 10, 2024

@Pareeeee The NSF fee normally applied when the required amount wasn’t available in your payment method. Have you contacted your bank to check if the balance was sufficient? Banks might also charge you another fee for that as well.

If you would like to dispute the bill, you would have to schedule a call back from Koodo using the digital assist www.koodo.com/chat

A Koodo customer, opinions are my own.
Dinh
Forum|alt.badge.img+4
  • Dinh
  • Mobile Master
  • 17356 replies
  • October 10, 2024
kcsunshine wrote:

i was in the process of trying to change but their premium voicemail add on disappears when trying to apply. After reading your issue not so sure i want to go down that road.In Canada we get ripped off. In the U.S. they get plans for 25 bucks and free phones.

@kcsunshine You issue is a different one. I assumed you would like to change your perk? Did you change your perk as part of the plan change or you just wanted to switch the perks?

A Koodo customer, opinions are my own.
Boa_Guy Koodo
Forum|alt.badge.img+4
  • Boa_Guy Koodo
  • Employee
  • 1300 replies
  • Answer
  • October 10, 2024

Hi there @

 

I’d like to clarify that the NSF fee mentioned in the email does not apply to your account, as it only applies to customers set up with pre-authorized bank payments—not credit cards. Since you’re on pre-authorized credit card payments, there will be no NSF fee applied to your account.  You will be billed the regular 3% late fee if the payment is not received before the due date on your bill. 

We did check your account and the payement was in fact declined.. For more info, we would suggest calling your bank. 

Hope this helped. 

 

Flo Koodo
1 person likes this
  • Flo Koodo
    Flo Koodo
P
  • Pareeeee
  • Author
  • Connector
  • 4 replies
  • October 16, 2024

Ok so explain this. I paid manually since the auto-deposit didn't work, now I have been charged a second time - Koodo auto-deposit went out as well?!  What was the purpose of the email? I will definitely NOT be paying an extra $25 next month after this debacle

L
  • Lou
  • 500 replies
  • October 16, 2024
Pareeeee wrote:

Ok so explain this. I paid manually since the auto-deposit didn't work, now I have been charged a second time - Koodo auto-deposit went out as well?!  What was the purpose of the email? I will definitely NOT be paying an extra $25 next month after this debacle

 

What did your bank say for as to the reason the payment was declined by them?

Terms & Conditions
Koodo Community