Billing & Payments

Hi, I have koodo mobile network. I paid 44.80 twice in the month of august through my debit and credit card. Student banking plan is my debit card and scene visa is my credit card. Please refund the money for back 

Why was I charged a tab charge of $10 on my latest bill? My tab charge overview says the tab was paid off on my previous bill Oct 13th

Today I auto top up my base plan. And they charged me two times. What should I do?  

My prepaid credit card was compromised. I like to use my othet credit card.

I made a long distance call wrongly. I think is a toll free number. Is that possible to waive it since I am a loyalty customer. Please help to check. Million thanks.

Need to be able to talk to a person my tab should be almost paid off and I bought the phone at the end of April 2021 and received it second week in May 2021 and I purchased a previously owned phone, and my previous tab was paid off in April 2021 My new tab was supposed to be 240.00 NOT 480.00 and it should have been paid off in April 2022.

Why has Koodo stopped taking payments at the kiosks, and Koodo assist is not working

Heading asks the q

Hi members,I want to add my wife to my postpaid account. If I do that and view the PDF bill the next month, would her name appear next to her phone number?Under the section Mobile Services, my bill (with just me right now) shows charges for myLastName xxx xxx xxxx (phone number), if I add her will her name be displayed next to her number in this section?Thank you

I got charge $109, and don’t know what this charge is for. I called Koodo, but Koodo asked me contact the third-party. I contacted the third party, the third-party asked me to contact other company. I contact the other company, they asked me my account information with them. I have never purchased or had never registered account with them. They said nothing they could do to help. The worst thing is I haven’t found any record for the scam, and don’t know if they will rob me once or recur each month.Koodo is middle dealer to help scammers. I won’t pay the bill. If I need to go to the court, I will. This is a fraud. 

Hi there, I added stream plus to my account on the last billing cycle and was charged partial charges as well as the full $25… should it not have just been partial charges for the month?TIA

According to my tab balance my last payment on Oct 21 brought my tab balance to $0, but I was still charged the tab on the bill sent to me today. I have made 24 payments on a 2 year tab. Please advise how I can have my bill amended. 

Can anybody tell me how to pay if I do not have a Canadian bank acount, Canadian card or Canadian chequingsacount?

I keep getting charged for Easy Roam for calls I haven’t made. I have cell data off and am connected to the internet.  I haven’t used my Canadian cell to make any phone calls, yet I have two Easy Roam charges.  They tell me they are valid charges, but can’t tell me what number was supposedly called. Has anyone else had this happen? What are my options?

A couple of weeks ago we found out someone managed to use my Koodo phone number to run up bills in countries all over the world- over $295 worth of calls. I contacted Koodo and the first rep told me it was not possible and he has never seen this happen- the calls must have come from my phone- to Ethiopia and Morocco and the Caribbean and god knows where.  Finally I got it through his thick skull that this is really happening and spoke to a supervisor who said she has seen this many times before and would remove the charge.A week later the charge is still on my account- so I call again and after more time wasting I’m told the charge will be removed by Tuesay (today). Surprise, the charge is still here.Is this a real phone company?  It seems like I get transferred from one call center to another- and there is no one really ‘in charge’. In two days, my credit card will be charged.  What do I do? 

I am in another country and want to cancel my account. Koodo won’t do a callback to another number that is international. I do not use social media, so I cannot cancel that way, either. How can I cancel my account and stopped being charged by koodo? This is criminal activity koodo.

I have a Koodo account that brought while I ware in canada. Now I am outside canada and want to back canada soon. Meanwhile, bills are generating, I want to stop receiving bills till comeback to canada. Pls help me. Regards

Hey ， I just moved to Us and I would like to cancel my plan，the thing is I do not use Canadian phone number now

My bill for last month was $45.98. This month is $77.why so?

I do not thave international LD. I used Whatsapp to make international calls to Aruba thinking the Whatsapp app uses my home wifi to make the call. The calls are showing up on my Koodo usage as phone calls at 2.75 per minute. Why?

Please can I get the explaination why extra charges coming to my bill? I set a call back option but still now I didn’t get any response from customer service. Where can I get help?

Does anyone know what a $14.99 charge for ccsport.biz is for? My detailed bill does not explain the charge

So I’ve come into a bit of a money issue and my phone got disconnected a bit ago and i wont be able to reconnect it for at least another month. With it being an extended amount of time is there any chance of them deleting my account or anything in that matter or have any issues reconnecting? With my phone being out of service i cant exactly call them for an official  statement.If it helps in the multiple years ive had this account this is the first time ive ever been disconnected. 

Why my bill that should I pay this Nov 7  still there..I already paid last November 5..it always like this..I don't it's all about your system or what? 

how  do I  change my banking info