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Billing & Payments

All discussions about Koodo billing and payments.

1,125 Topics
4,241 Replies

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BigscottydawgOrganizer

asked in Billing & Payments

It looks like my bill has started before I even received my phone and could activate/switch service to Koodo

I am currently with FIDO. I ordered a new phone and plan from Koodo on Black Friday. The phone is scheduled to be delivered today. I am actually out of the country and won’t be able to activate the phone and transfer my existing FIDO number to KOODO until the 9th but when I logged in and looked at my account I noticed that my billing started on the 2nd. I am paying for a full week of service I am completely unable to use and for which I won’t have even put the sim in a phone. This seems like an unfair billing practice to bill before the phone is received and saervice is transferred.

1251

1 year ago

Koodo JoelBeginner

asked in Billing & Payments

Coming back to Koodo

I recently left Koodo and joined Virgin. My account is still active because I have to pay my last bill + some early port out or upgrade fee, not exactly sure what it was. Anyways, if I was looking to return to Koodo, would I be able to get my old plan back?Thanks

572

1 year ago

TipeteBeginner

asked in Billing & Payments

Question about updating my billing info

Hello,First off, WTF Koodo? Why can’t we speak to a person? The ‘assistant’ is utterly useless. I managed to get a call back appointment for 2 days later last week and no one called…So the problem is: my employer wants to pay for my phone, I would like to keep my name on the account and have it billed to them. Is it possible? Thank you,

631

1 year ago

Tiger62Beginner

asked in Billing & Payments

Easy Roam

On Nov. 29, I was driving on Hwy 3 to Rossland, BC and was close to the US border then on this month bill I was charged $11 Easy Roam for the day. Can this be reimbursed? I tried to get help from the Digital Assist, but no help. Thanks.

682

1 year ago

KetakipConnector

asked in Billing & Payments

billed wrongly for suspended account

Helloi have suspended / canclled my services since October 2023. I no longer use my Koodo phone number. still I got the bill for November. I want to connect to customer support but can’t connect via USA phone number. Instead of cancelling my account I got an email from Koodo community that my account is activated!!!!! Cannot handle this in professionalism. I want to stop all the services and cancle my account asap. Need to get rid of November bill.

22010

1 year ago

Ronnel07Beginner

posted in Billing & Payments

Billing

Can you please check my November bill brcause i already pay last November 14 , amounting 80.19November 25 amounting 77.62And still I have pending bill ...Thanks .

111

1 year ago

KetakipConnector

asked in Billing & Payments

cancellation/ suspension if account since october 2023

Helloi have suspended my phone lines from October 2023. Still getting charged and got an email that account activated. Please cancle the billing and activation. I donot want Koodo phone!!!!!!!! Treat this urgently!!!

942

1 year ago

zimzimBeginner

posted in Billing & Payments

Koodo doesnt like talking to use about our problems

Listen, i understand that alot of problems can be solved using this community or talking to their robot, but what about when you need to talk to someone immediately. I wish koodo would hire more staff to answer phones.$500 bill with no options for a payment plan and cant talk to anyone until after the due date. Background: car stolen, phone stolen, got a new device and no mercy from koodo for a payment plan.All i wanted was another month to pay.They will be getting an earful from me in the future and im now saving to pay my phone and leave koodo.

602

1 year ago

Isabella_AdelineRockstar

asked in Billing & Payments

Black Friday Deal not reflected on my bill

I recently (in the last week) ported 4 numbers. The deal I agreed to was for 4 lines for $200 - 25 GB at high speed and the slow speed after that….I received my first bill and have sorted throught partial month charges but the plans are showing at $60 plans not $50 plans so I’m being overbilled by $42. Can someone tell me how to reach someone to get a) a credit for this month and b) the account set up properly so that it is billed properly next month. I did print the bill to see if there were any credits check tucked on a different page, but alas..no joy.

852

1 year ago

CMacDBeginner

asked in Billing & Payments

renegotiating plan

-12-04, 11:19:15 AMWe are considering moving our home Internet and tv from shaw to telus. They have a bundle that offers $40/mth for 20GB with Koodo and we would like to change our plans to that if possible. id like to talk to someone at koodo about it but can’t find how to speak to anyone

551

1 year ago

Nishank ModiBeginner

asked in Billing & Payments

Tab Bonus Payoff - Billing

Can someone please confirm Tab Bonus Payoff is not charged to my next bill ?

1064

1 year ago

IkeaBeginner

asked in Billing & Payments

Cancelled account and have a credit balance

I cancelled my account on Oct 28, 2022 and has credit balance . Setup pre auth credit card for payment but no refund back to my credit card as of Dec 3, 2022.From Koodo assistant, it said it takes only 5 to 7 business cards for credit refund back to credit card.

1433

1 year ago

KirkLBeginner

asked in Billing & Payments

Full month charge with 1 day used for porting

Hi,I switched online for 1 day from the seasonal hold plan to the cheapest plan available for me($50/month) in order to port out my postpaid line, following what Allan suggested in my last post. However, the bill I received after porting out is $50+tax for the full month. Can somebody help me with this please?

2205

1 year ago

myrcha2222Beginner

asked in Billing & Payments

Tab charge but tab balance $0

My tab balance has been $0 since last month but it’s continuing to charge me the $33 tab charge I’ve been paying. Why didn’t it automatically go down to $0 like it says it will when the tab balance is paid off? I’m also unable to schedule a callback which is extremely frustrating.

1501

1 year ago

royyyyliBeginner

asked in Billing & Payments

Unsupend, paied but not restored

My koodo account was suspended due to nonpayment, but after I paied the existing bill, the service is not restored.

483

1 year ago

Steph LewisConnector

asked in Billing & Payments

Confusion about Fiona Data Overages

I have overages on my bill from Fiona, it says I will be credited for the overages.So I’m paying this bill with the overages and then getting credited after?Is that how this is working? It is not explained clearly.

24816

1 year ago

Ray604Beginner

asked in Billing & Payments

Can't schedule callback, need to link accounts

Can’t schedule callback due to chatbot looping after entering phone number. There has to be a backdoor phone number to speak to an actual agent…. Can’t do via self-serve, must be agent

2916

1 year ago

SithLord2KConnector

asked in Billing & Payments

Additional Tab Charge

I recently upgraded the phones on my plan. I waited until after I had made the last tab payment and the tab balance showed $0. Just received the first bill after the upgrade and I have the new tab charge for the new phones AND the provide TAB charge. I had a callback that disconnected and now I cannot schedule another one and the rep didn't call back after the disconnect. The virtual assistant is garbage.

211

1 year ago

CLPBeginner

asked in Billing & Payments

International Calls

My friend has an Edmonton #. Right now they are in Dubai. When they phone me, will my bill show an incoming call from Dubai or from Edmonton.

402

1 year ago

NeilJMOrganizer

asked in Billing & Payments

$14.99 1.0000 event In-App Purchase

What is this $14.99 charge that keeps appearing on my bill every month? I thought I knew what it was, but I now realize I haven’t a clue. It records as an In-App purchase (from Google Play store, I assume) but I haven’t actually purchased anything from Play Store in a long time.Someone enlighten me as to what this extra $14.99 charge is. I was reading the online help, and it says that texts from 5415 can also incur this charge, but I don’t recall receiving or seeing 5415 texts anywhere, I even checked my Text Spam folder (as was suggested) and found nothing suspicious.Please help, I’m honestly confused.Thanks,Neil

62815

1 year ago

Kyle MacDougallAdvocate

asked in Billing & Payments

Tab Bonus reduction question

So I have a question about the tab bonus. It’s saying that I have an $11.33/month tab bonus reduction, is that essentially a credit that lowers my monthly bill by $11.33/month? So lets say that I had a $15/month tab charge, after the bonus reduction is that tab charge decreased to $3.67/month? Thank you

3598

1 year ago

pierrebBeginner

asked in Billing & Payments

Charged for long distance calls made on WhatsApp

My latest bill has $54.45 usage charges for three calls to Spain, but those calls were made on WhatsApp so I should not have been charged. How do I get those charges removed?

4933

1 year ago

George RiezanovBeginner

asked in Billing & Payments

different price for new plan

When I was buying my new plan from you I received an email that my payment for each month should be 50.85 Cad after taxes and discounts from Kudo. I have received a new email regarding the SIM card with attached pdf file of the agreement and this pdf states my monthly payment is 65 but 50.85. Why it’s like that ?

682

1 year ago

kathy bienBeginner

asked in Billing & Payments

Double tax charge in the bill?

Hi everyone, I just made a purchase last night online with Koodoo for the deal of $45/month ( reg. $65) to buy a S22. But the bill is kinda confused me. It is like below. Is that mean I have to pay $74.75 (plus tax again so it is will be around $86)?!!! Meanwhile I have have been charged for 15% tax above ( $65 plan + $ 20 tab). This is my first time buy Koodoo phone plan.Sub total $85.00 HST (15.0%) $12.75 Monthly bill credit (24 months) -$23.00 Total due each month $74.75 (plus applicable taxes and fees)

1601

1 year ago

lois1273Organizer

asked in Billing & Payments

Customer Service options for billing error??

Call back feature on the help chat isn’t working. Is there any other way to contact customer service to have my bill corrected??

43613

1 year ago

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