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Billing & Payments

All discussions about Koodo billing and payments.

1,092 Topics
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Yang Liu111Beginner

asked in Billing & Payments

cancel account

Hey ， I just moved to Us and I would like to cancel my plan，the thing is I do not use Canadian phone number now

8923

2 years ago

MaoeraBeginner

asked in Billing & Payments

why my bill became higher

My bill for last month was $45.98. This month is $77.why so?

1001

2 years ago

als1962Beginner

asked in Billing & Payments

Whatsapp dialed call.

I do not thave international LD. I used Whatsapp to make international calls to Aruba thinking the Whatsapp app uses my home wifi to make the call. The calls are showing up on my Koodo usage as phone calls at 2.75 per minute. Why?

1222

2 years ago

Laila FaridBeginner

asked in Billing & Payments

Why extra charges coming in my bill?

Please can I get the explaination why extra charges coming to my bill? I set a call back option but still now I didn’t get any response from customer service. Where can I get help?

803

2 years ago

acarboniBeginner

asked in Billing & Payments

ccsupport.biz

Does anyone know what a $14.99 charge for ccsport.biz is for? My detailed bill does not explain the charge

144711

2 years ago

KlashermanBeginner

asked in Billing & Payments

Reconnecting my phone after hiatus.

So I’ve come into a bit of a money issue and my phone got disconnected a bit ago and i wont be able to reconnect it for at least another month. With it being an extended amount of time is there any chance of them deleting my account or anything in that matter or have any issues reconnecting? With my phone being out of service i cant exactly call them for an official statement.If it helps in the multiple years ive had this account this is the first time ive ever been disconnected.

13933

2 years ago

Iannah143Beginner

asked in Billing & Payments

billing

Why my bill that should I pay this Nov 7 still there..I already paid last November 5..it always like this..I don't it's all about your system or what?

531

2 years ago

Rusty WoodwardBeginner

asked in Billing & Payments

how to change banking info

how do I change my banking info

5211

2 years ago

BriennaBeginner

asked in Billing & Payments

Credit card not validating

I was just trying to change my prepaid base plan and the system will not accept any of my credit cards. I thought it may be because my expiry date recently changed when my bank sent me a new card so I tried to update my card on my automatic top up information but it would not validate there either so now I have no credit cards on the system. My top up is supposed to happen tomorrow so I assume I will no longer have a phone when it tries to renew. I confirmed with my bank, there is nothing wrong with my credit cards. This looks to be a system issue on the website. I need help fast!

2302

2 years ago

Jim GoegebeurBeginner

asked in Billing & Payments

Charges

I have a Friend with a Canadian area code cell phone number, who’s wintering in the USA. I have Canada wide calling on my plan. Would there be charges for calling from Canada to my friends number?

611

2 years ago

LuisaMariaConnector

asked in Billing & Payments

payment through bank doesn't show up in Self Serve Account

Hi there!8 days ago my bank made a payment for me to top up my account. This payment never showed up in my Self Serve Account and I had to pay a second time at a Koodo Shop. My bank told me that they can’t reverse the payment, because the payment status is “paid”. I want either a refund or 28CAD that show up in my balance. What should I do now?Thank you very much for your advice!

1317

2 years ago

Help_me_pleaseBeginner

asked in Billing & Payments

major issue with billing but cant speak with anyone from koodo

Hello,So I cancelled by Koodo account in August when I moved to the US.mid october I get alerted that I owe them 30 bucks ( had previously reduced the owed money to 0 when I cancelled the account), but it said that the money I owe is for a september - october bill. I figured this would be easy to address as it seems like a simple mistake. only problem is, when I call the toll free number, I get sent to the automated system online. When I try to set up a call with the automated system it tells me they cannot call international numbers (my number is a US number)... I have no way to contact the company to deal with this, I cannot access my account anymore as I dont have access to the old number and they just sent me to collections... anyone know how I can contact the company? Im at a total loss. I really need help and I was planning to restart my account when I moved back, but this is such a horrible experiance I am reconsidering/

1251

2 years ago

maanBeginner

posted in Billing & Payments

Why is my payment still showing up as pending?

I PAID MY BILL VIA ONLINE BANKING AND ITS STILL SHOWING PENDING @Bernard Koodo

621

2 years ago

plonqedBeginner

asked in Billing & Payments

I paid the wrong amount for my phone bill

My koodo phone bill is 50 dollars every month, but I accidentally sent 20 dollars. Should I make another 30 dollar payment to fill the full price? Or should I send the whole 50 dollars?

912

2 years ago

JikeBeginner

asked in Billing & Payments

One Time top-up data charges should be waived due to Hurricane Fiona and are NOT Credited on my new Bill

I don’t have a credit for the my one time top up fee of $25 applied to my last bill during Hurrican Fiona on my new Koodo Bill. As promised by Koodo it was supposed to be credited due to Hurrican Fiona waiver on my new bill cycle and it is NOT!!

792

2 years ago

extra charges on billBeginner

asked in Billing & Payments

extra charges - roaming charge ?

HiI have an extra charge on my monthly bill of $24, I think I have incorrectly been charged for roaming in the US, however I have not left the country, I was on vacation on Vancouver Island.How do I get this removed ?thanks In advance

1064

2 years ago

MinyoungkimBeginner

asked in Billing & Payments

fee

Hello. I couldn't pay my cell phone bill for two months from September to October. I'm so sorry. I mistook the date. I thought it would be charged on the 22nd of every month. But compared to what I couldn't pay, the fee was too high. I'm sorry, but is there any way to deduct the fee? Also, I couldn't get a refund of $25 in May fee from Kudo.And I want to contact you by email if possible because I am not good at English.Please help me.

711

2 years ago

GavConnector

asked in Billing & Payments

Still Have a PST charge on my bill

We moved from BC to Alberta in May 2022 . I changed my billing address for Koodoo to Alberta, But I am still being billed for PST. how do i get them to change this and give me a credit?

51910

2 years ago

Darleneb72Beginner

asked in Billing & Payments

Would like to take off the Huawei tablet from my account

391

2 years ago

donk44Beginner

asked in Billing & Payments

HOW to access a real PERSON? Chat does everything to avoid this.

So much time is wasted to display payment information, in order to update my credit card.An agent could solve this so quickly. Get rid of the auto-answer Robot. Protest to others about this service. Disgraceful attitude by Koodo’s owner: TELUS Corp.At one time before Telus fired real persons working at KOODO, the employees were great, helpful, and you wanted to be here.The chatbot does not answer why one of your pages has an error message !!!!

1772

2 years ago

CryophileBeginner

posted in Billing & Payments

A phone company that doesn't answer the phone?

Trying to figure out my final bill which seem higher than it should be. Have cancelled service for a couple of reasons inlcuding lack of support. It appears I might be charged for $50 setup fee even though I was 'self serve', so this might be refunded on the 2nd or 3rd bill???. Also I was billed for the inital 2 months, which I didn't expect, now partially refunded. I'd originally cancelled because it turned out I was trapped in a Rogers contract, and I was going to re-enroll when Rogers expired. The problem of a phone company that does not answer the phone seems like I won't be re-enrolling, even at the very low price I was offered from some random guy in Bangalore ($35 for 10gig). How does everyone else deal with the lack of service? This Volunteer support community is like Jeff Bezos launching a go-fund-me to pay his staff sick leave during the pandemic.

892

2 years ago

BarreyBeginner

asked in Billing & Payments

How do I reach a Customer Care Representative?

Dear All,I need assistance on how to reach Koodo customer care service.I was over billed more than 137 dollars and I had to pay it since I do not want to loose my number.All my effort to reach Koodo has proved abortive.I felt cheated.

3294

2 years ago

Anita YaselgaAdvisor

asked in Billing & Payments

I have paid my bill but still not service

I have paid my bill but it still does not appear in my account. During the hurricane I couldn't make the payment, so when I paid through my bank account the day I have internet access on Wednesday, September 28, it was too late to have telephone services because I know that if the payment was made through the bank online, the payment can take 3.4 business days to arrive, but as you can see, the payment does not appear in my account and I still have no service. Please help! I forgot to add the taxes, so I paid through my bank account on Monday, October 3.I want assistance please.

12014

2 years ago

LMJakBeginner

asked in Billing & Payments

Why did I receive a bill, when I have not yet received a sim card or activated my account with Koodo?

I have read various posts associated with this issue. I have heard good things about Koodo and decided to give it a try. However, it does not seem reasonable that you are charged for days of use, when you have not yet received the SIM or been able to activate your phone. I received a bill- but, I have not yet got a SIM card, so cannot use Koodo services. I requested a call back to discuss, which I waited 24 hours for. Today, I picked up the call as scheduled, pressed 1 to connect to the Agent and instead of connecting, I got a recording saying, I did not press 1 (when I actually did) and the line disconnected. This happened 3 times as I sat waiting for the 2nd and 3rd callback attempts. Now I have scheduled a callback that is 48 hours out, to try again to speak to someone and have no idea if I will even get through. I am at a bit of a loss here, and I do not even have my SIM card yet. Not at all what I expected, and want to know how to get to a customer service agent, if the callback

6363

2 years ago

Jemes65Beginner

asked in Billing & Payments

Pre authorized payment

, If I set up a preauthorized payment For the full amount will my service be restored today.

301

2 years ago

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