Billing & Payments
All discussions about Koodo billing and payments.
- 947 Topics
- 3,424 Replies
How can I dispute a roaming charges.I was near the border, but still on Canadian side and EasyRoam turned on automatically. I immediately turned on airplane mode as I intended to enter the USA, but I was charge for EasyRoam when I was still in Canada. While on wifi inside USA an app turned off airplane mode without warning me. ONE text message was sent (and several message that were pending, were automatically received). EasyRoam was on for less than 1 minute, and I immediately turned airplane mode back on. Each of these occurances is showing up as a daily charge.
My tab should be 0. I was charged it this month and did call about it. I was assured it would be removed within a couple of days. I paid my bill minus that chrg but it is still showing on my account and I’m expecting to get charged interest as well. Do I need to call again? How long does it take to remove erroneous charges? Such a hassle.
Good evening everyone. I am trying to assist my b-in-law who has a Koodo Acct and can’t remember the login/password details. He has moved internationally and would like to finalize paying what he owes Koodo and move on with an international provider. Unfortunately we cannot get a live rep callback (we are international………...and they don’t call international numbers.) Could someone please assist us by providing us options to get information so we can pay the final bill with online banking and close this chapter? Many thanks in advance and have a great day.
Can somebody please let me know why I have a government 911 charge on my bills? This was supposed to be included in the monthly rate plan. I had reservations signing up with Koodo because Telus used to pull these stunts on me all the time. What gives?
I noticed that my bill for this month was $6 more than usual. I logged checked the charges and the LD option of $3 for 2 phones on my account was added. I did not request this option to be added to my account. How do I request a refund?
I wanted to pay a portion of my koodo phone tab but instead a request to payoff the remaining balance was sent. Usually when I pay my monthly bill through the self-serve platform, I given an option to modify the amount of the payment bit this wasn't available for the koodo tab payment. Also, I was not given an option to enter any payment information. As soon as I clicked on: I want to pay tab it's said my tab balance was 0. Will it be on my bill and why was I not given any options whatsoever?
I'm highly disappointed in Koodo. I was misinformed about them. I left rogers for koodos. In one week I got my bill and I was billed for a one month use (I changed my line on the 19th and got my bill on the 24th). All attempt to get them to call me through their scheduled call has been unsuccessful. Today they reported the amount to my credit as due. How do you get to actually talk to someone.
I signed up about 1.5 weeks ago on the condition that they waive the activation fee. Well, just got my first bill and the fee is not waived. From what I understand, even calling for help costs $10. Will they charge me $10 for this support call?Not impressed with Koodo so far.
I have the Shock-Free Data plan on my phone but I was charged $0.30 on my last bill with an exclamation point. Can someone tell me how one gets this extra charge when I am expecting the data to be paused once the limit is reached, $0.30 is nothing this time but don’t want a shock in the future (as of many other horror stories I’ve heard).
Hi,I recently moved my plan over through a transfer of ownership (3.5 days ago) and am not able to see my billing period, balance due, or account history. I’m also not able to add a method of pre-authorized payment.From what I’ve seen on the forums, my first bill is supposed to come 2 days after the end of my billing period which was the 16th before I did the ownership transfer. Does that mean that my my billing info will be available by the 18th?Thanks!
Hi All,I am 3 months into using Koodo (but have used them in the past). I just got an email from Credit Karma of all people, letting me know Koodo had posted a late payment to my credit history.I had been under the assumption I was set up for autopay as most of my accounts are, and I seem to remember setting it up here. Therefore I was not checking my e-bills, and simplying assumed my payments were going through. My bad for not checking, I assume responsibility for that.What I was surprised about is that Koodo doesn’t send a separate late payment email, with email subject line as such. This is an extremely easy thing to automate since e-bills are already automated. I would have immediately noticed my mistake and fixed it 2 months ago instead of now, and had significantly less impact on my credit score.Then again for a company that as far as I can tell has no customer service number or email, maybe I’m not surprised. Shouldn’t this be completely standard? Would love thoughts and opinion
I recently drove down to Seattle, WA, and was charged $10 for apparently sending texts while roaming. I didn't send any outgoing texts, no outgoing calls, no data usage the entire trip because I wanted to avoid the roaming charge. Everything I did was on wifi. I called Koodo and they said their records show 4 outgoing texts with timestamps that do not exist anywhere on my phone, and since it shows on their records but not mine, they won’t withdraw the charge. I have no recollection of and no idea where these outgoing texts came from. Anyone experience something similar when in the US?
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.