I am currently with FIDO. I ordered a new phone and plan from Koodo on Black Friday. The phone is scheduled to be delivered today. I am actually out of the country and won’t be able to activate the phone and transfer my existing FIDO number to KOODO until the 9th but when I logged in and looked at my account I noticed that my billing started on the 2nd. I am paying for a full week of service I am completely unable to use and for which I won’t have even put the sim in a phone. This seems like an unfair billing practice to bill before the phone is received and saervice is transferred.
Question
It looks like my bill has started before I even received my phone and could activate/switch service to Koodo
This topic has been closed for replies.
+4The sim card is activated once the phone ships not once you start to use it.
“Heads up! Your card will be charged as soon as your phone/SIM order is submitted online. Your billing will start when your order ships from our warehouse.”
https://www.koodomobile.com/en/help/ordering-online
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