I visited a Mobile Klinik store on Nov 26th and ported over 2 lines to Koodo on the $30/20gig plan. I had an issue with account creation and was able to get a callback from a customer rep to setup my self serve account. After that issue was sorted, I asked the customer rep to confirm that I have the bill credits being applied to both my lines because the paperwork that I signed listed $55/20gig and the sales rep said that Koodo would send me an email detailing the credits for my account. Never the got the email and the koodo rep who checked my account said that she could only see one line getting the bill credits to but that my second line isn’t showing any bill credits.
I’ve been trying to schedule a callback with koodo for days to try and talk to someone to sort out my issue and been unable to do so since they don’t seem to have anyone working to call customers back. Tried a koodo customer care number but that just tells me to use the website assistant which is utterly useless.
What other options or avenues do I have to try to sort this out because this is ridiculous that I can’t use the stupid self serve to fix it, the website assistant can’t do anything and I can’t talk to a real human being. Can I even port out and go somewhere else?
