Billing & Payments

Back in December I was out of data so I agreed to buy another 1G. A few days later I got a text offering me 25G for a better price, so I agreed and cancelled the 1G.  Then Koodo sent an offer 50G a month for $3 more then my current plan. So I cancelled my previous purchases and upgrade my accounts to the 50G. When I received my bill for the month, it was $30 more than usual. How do I speak with someone about these charges? thank you,Emma     

I saw this topic on a closed topic.Wondering why they added the LD 1000 min without my authorisation we don’t have anyone or know in other countries and never call abroad.Been a koodo post paid customer for 10 years they could have notified me but they didn’t. Anyhow I cancelled the stupid extra charge. I noticed as my bill changed.  

Why did my PLAN go up 5$ without being notified or anything?

Why is March's bill already up when I just paid  February's? 

I was trying to pay my bill using credit card, it always shows it didnt go through , either start it over or use different method. ive tried couple times, its still not working.

I have an “application charge” on my most recent bill but didn’t use any other application. I also can’t find the name of the application in order to cancel or dispute it. How do I dispute this? 

Hello,I used Easy Roam for the first 2 days of a trip to Europe and was charged  $15 for Easy Roam for each day (2 x $15)  and also  charged for ER/VC  ROAM/VOY in ‘Airtime details’  also exactly 2 x $15 on the 2 days I used Easy Roam.2x15 Easy Roam2x15 ER/VC ROAM/VOY for the same 24 hour periodsI have just chatted with the Bot on Koodo Assist who says  that with Easy Roam a user will not incur pay-per use charges. How do I get a refund for being charged twice?  I have now got an eSIM set up, removed Easy Roman and should not have any further issues. In addition 1 single text I sent at 16:06 CET time today (has been charged as 5 separate texts resulting in a total charge of $3.00 instead of 60 cents. How do I get these charges removed from my bill? I am abroad I cannot schedule a callback about these charges - double, quadruple billing. What options are available. Thank you.

I paid 50 dollars/month for many years, and didn’t change my plan to more expensive one, yet this February I received a 5$ increase not including tax. What is it? Can someone please explain.What does expires mean? I didn’t have any tab plans or other time-limited contracts.In addition to that, my plan now doesn’t show any relevant info in dropdown:I compared Jan and Feb bill and they differ only in 50/55 number, that’s it.How to revert it back?Thanks.   

My tab balance is -0.45, I want to upgrade my phone. I go to pay off balance and they want me to pay 36 which is my tab payment. I am wondering what happens to the left over money. Does it go towards my remaining balance of my upgrade? thanks 

My last month bill was 65 dollars instead of 45. please change 

If I have two other people on my Koodo account, and I, the account owner adds the stream+ to my account, can the other two people also use the stream+?

I had set up a payment arrangement in January. The first payment was due February 3rd 2023. I received an email “payment reminder” on February 3rd 2023 that included a click to pay link. Here is the email I received! I clicked on the botton and made the payment! Here is a screenshot of the payment made! I have called and was told I was a liar and no payment was received. After getting upset, I was told it would be looked into. It has been over a week….. and the issue is still not resolved. If this isn’t fixed today… I’m cancelling all accounts in our household (5 lines) and going elsewhere. Terrible customer service!!!!!

If I am travelling abroad and have turned off roaming, can I still text for free if I am on the hotel wifi?Sorry for being so clueless !

I have paid off my bill a couple of weeks ago and since then it has said my amount due is paid. My bill cycle ends on February 25th it says. I have a message in my billing saying “Balance Forward: $0.00 ” and it says this: Previous month's balance$0.00Late payment charges will continue to apply if payment is not received before Feb 21, 2023.im very confused on what this means can I just leave it or do I need to do anything about this and do I owe anything? It literally says my payments are all up to date.  I ordered a SIM card online but it took too long to come so my original billing date was going to end on the 21st but I ended up going to a Koodo booth and getting a SIM card and he moved the end of the billing cycle to the 25th and waived the other fees for my SIM card that he cancelled.  this will be the end of my first billing cycle and I have paid off everything to my knowledge as is says I have no payments due as I’ve paid off everything on my billing. 

Hello!This month (february 2023) bill I was charged double. I went and review my bill and noticed that two plans are being charged. I changed my plan a few days ago, and currently both plans (old and new) are being charged on my account. I understand the mistake, but I would love this to get fixed and only be charged for the actual plan I am currently using.Hoping this will get fixed soon! Thanks!

Hi there, I am currently in Costa Rica and had a phone call to the US that totaled $140. I also had a phone call to Canada where I was only charged the $14 roaming fee and no cost for the call. I have an add-on that allows me to call the US for 5 cents/minute that I thought would apply to my phone call to the US. Can someone from Koodo please rectify my  bill and reverse that charge?Thanks, Dale

My wife has her account and we recently got our son a phone plan, linked to her account.  When the monthly bill notification is sent it goes to both  numbers.  Is there a way to have it text only her number, not both?

I changed my Koodo Phone plan on Boxing Day to “$65 40GB UL Can Min SFD (4G Speed)”.I noticed I am getting a $15 monthly credit. However I can’t seem to find how long this credit will last for?I signed up for a 23 month tab plan, will the credit last for the entire 23 months? I can’t seem to find the credit time span length in my contract. Thank you for the help!

My tab shows a balance of $0 as of my January 22nd bill, but on my bill for February I have still been charged $33 for the tab. Why am I still being charged $33 for my tab when it is paid off now.

I have recently added Unlimited Anytime Minutes to my plan and I am being charged for long distance for calls that I make.  Why is that?

Just got back from a holiday in Canada and I cancelled my account with koodoo. Issue is I still need to pay the account off, but I only have an Australian bank account and no more Canadian phone number to call a rep. What can I do?

At the end of January I upgraded my phone, the balance on my account showed $36 tab $0.45 tab bonus remaining. I agreed to the payout of tab and tab bonus of $36.45. When I received my bill Feb 13 I am charged the tab as well as the payouts  $36+$36+$0.45. When I called the rep said that the tab is for the next month. Tell me how I would know that they had already taken Feb anmount owing off of my account 2 weeks before they billed it? If I had $72 left to pay, why did it not show that?? I then could have made an informed decision about whether I wanted to pay for 2 phones for 2 months. 

I was in the US from Jan 6-19. My data and roaming were turned off for the duration of my time out of Canada. My January bill had a $12.00 roaming charge on January 14.Please have a rep reverse this charge

My family is heading to the US for a week holiday.  if I am reading it right if we do easy roam for all 7 days on both our phones we will be charged $12/day so $168 for the full week. If all we plan on doing is texting each other a handful of times a day doesn’t it make more sense to just do the pay as you go which would be 10$ each for up to 100 texts?  am I missing something is there additional fees that I’m not understanding Thanks

I was billed for easyroam usage but the only use that I see on the bill that triggered it is the incoming txt message regarding roaming fees.