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Billing & Payments

All discussions about Koodo billing and payments.

1,046 Topics
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Bibin JosephBeginner

asked in Billing & Payments

ER/VC - Explain these Charges

I have been charged the ER/VC charges in my last billing cycle for an amount of $42. It makes no sense because I didn't use my phone at all other than the incoming calls and texts. And I have been traveling for past year and half with roaming off and I have never seen these charges in my life. I'm on a call back right now and I have received a made up explanation that didn't make any sense to me. I have asked the rep to connect me to an higher up and I have been waiting. Please explain what ER/VC is and my charges

1 year ago

PatSueBeginner

asked in Billing & Payments

Waiting for cheque since November 8, 2022

I cancelled my account with Koodo in November, and have a credit owed to me. I pay by credit card each month, so it’s my understanding that I should get a cheque for any credit amount owing to me ($44). Any help would be greatly appreciated.Thank you.

1 year ago

K_SheaConnector

asked in Billing & Payments

Credit Card Suddenly not Accepted

There is nothing wrong with the card. All the information matches. It has been used for years in automatic top-ups, but suddenly I cannot use it to purchase add-ons for a pre-paid account.

1 year ago

Nishit_ShahBeginner

asked in Billing & Payments

Service Agreement Summary

Hi Everyone, When I renewed with Koodo last year (December 31, 2021) with phone upgrade. I have a service agreement for it as well. Now the service agreement says “ Agreement End Date: January 31, 2022 renews month to month” What does this means? Am I still into an agreement with them and if I’m in an agreement which renews every month automatically until when (24 months) ?

1 year ago

frankjhBeginner

asked in Billing & Payments

SiirtiebConnector

asked in Billing & Payments

Tab still charged on bill after paid off

Last month (October) my tab balance was paid off and showing I had $0 remaining but my new bill is still showing I have to pay a tab charge. I'm almost 100% certain my 24 months was up in September, so I'm trying to figure out why I'm still being charged a tab. Any help is appreciated.

1 year ago

plikoodoAdvisor

asked in Billing & Payments

$23.17 overcharged for my first month payment

I just added my second phone line on November 26, 2022, the monthly payment should be $30 from November 26 to December 24, 2022. However, your partial charge is $53.17 from November 26 to December 24, 2022. It's not correct. You need to refund me $23.17 before HST applied.

1 year ago

Phatm005Beginner

asked in Billing & Payments

selling ohone to another koodo customer

Can I sell my iPhone that’s still on tab to another Koodo customer without getting flagged and either getting the phone blacklisted or having to pay off the tab completely then and there?

1 year ago

Phatm005Beginner

asked in Billing & Payments

selling phone on tab

If I’m still paying off my phone that’s on a tab could I sell it as long as I continue the monthly payments without having to buy out the phone?

1 year ago

Mark HirschRockstar

asked in Billing & Payments

Cant see my new plan?

I signed up on the 27th for 50GB and an iPhone 11 for $45/month. Its a $65/month plan with a $20 credit each month. As long as I stay with Koodo for 2yrs, the phone is free. Leave after a year, I owe $350 and so on. Phone arrived, I set it up. All OK. My bill, not yet due, shows the plan is $65/month but does not mention the $20/month credit. Should I be concerned or will it show up on the next billing cycle? The agreement they sent, only mentions the $698 for the phone. Nothing about the plan. So I have nothing to show that I am supposed to get a $20/month credit. Where can i find this please…. TIA

1 year ago

Liz BekkerBeginner

asked in Billing & Payments

Billing issues

I have been paying my $16.83 a month through online banking since september and thought it was working fine. I now just discovered a $187.67 charge from koodo in november and $120.51 in december. I went to check this on my koodo account and apprently my monthly payments have not been recorded and so I was charged for late fees and other things. Is there any way I can talk to a koodo rep to get this sorted out?

1 year ago

harmarBeginner

asked in Billing & Payments

Black Friday - missing credits from first month?

I just received my first bill, it seems about $20 higher than what it should be. If I were to do calculation I think it would be approx$65 - 20 credit =45 * (25/31 (number of days in partial month))+ $15 + tax= 57.95 for dec-janand$65 - $20 bill credit + $15 device= 60 + tax= $67.8 for jan-feb for total of about $126ishMaybe give or take a few bucks depending on how certain things are calculated.Am I missing some sort of discount?Here is image of relevent part of bill. I did a port number 2 days into my service.Sorry image seems to come in small here, either zoom in with browser or here is external link https://imgur.com/a/S8mmeyK

1 year ago

Kj23Beginner

asked in Billing & Payments

Price Protection

Purchased a phone less than 60 days ago and price is drastically lower. Is there any type of price protection?

1 year ago

AsiaM53Coach

asked in Billing & Payments

whats with Koodo lately? double billed, not reporting payments made ?

OK First of all, I've been with koodo twice.. once by choice, and once was trapped into it. Both have been a nightmare. I upgraded my billing awhile ago, and have been getting double billed ever since ! About 6 months plus ago , I was at 234 dollars owing on my tab and that hasn't gone down any. Then with the upgrade, got more data and visual voice-mail, but it's not on the billing and doesn't work. So what the hell am i paying for ? They've reported 2 missed payments, but i pay through my bank... how can you say a 50 dollar bill is now 178 ! What the he'll Koodo!? A whole lot of time wasted to be told " according to our records" well according to MY RECORDS, I Want out of Koodo.

1 year ago

ScottyMBeginner

asked in Billing & Payments

Koodo is charging me for service that started before I received my SIM card

WHat gives with that?

1 year ago

Raviinder KaurBeginner

posted in Billing & Payments

Cannot pay high International Call Bills

I am an international student and from last for months, I have been using koodo's unlimited international call plan but I did not knew that the plan is only for 6 countries and I got a bill for $444. I am unable to pay such a high amount of bill. I only earn $700 per month. I have to pay rent and manage other expenses. Please understand my situation and help me. I will be very grateful of koodo for assisting me. I promise, if I knew that I was getting charged for making calls in other country ,I would have never made a call.I cannot sleep at night due to this. Your customerRaviinder Kaur.

1 year ago

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