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Billing & Payments

All discussions about Koodo billing and payments.

1,086 Topics
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Peter HugConnector

asked in Billing & Payments

Billed for Easy Roam for automatic incoming roaming message

I was billed for easyroam usage but the only use that I see on the bill that triggered it is the incoming txt message regarding roaming fees.

897

1 year ago

preyaAdvisor

asked in Billing & Payments

Got wrong bill in 45$ iphone 11 deal

I asked and had a talk with koodo member on call and he clearly said that from next month the bill will be 45$. So can you please check and fix it.

231

1 year ago

MkkaziBeginner

asked in Billing & Payments

Started on 30nov2022 recived full amount bill on 7dec

Hello, I activated my postpaid on 30th Nov 2022. I received the full amount bill on 7th Dec 2022.Why is Koodo charging me full for 7 dAYS.

211

1 year ago

HKehdyConnector

asked in Billing & Payments

Overcharged bill

My January and February bills are $37.95 more this year. I finished paying my tab on December 2022 and it still charging me more without explanation. You can see below my plan ($45 + $50) + txs = $ 109.25 and my current bill is $147.20. I would like answers and appropriate refunds for the overcharges. Thank you.

1725

1 year ago

emmDeeConnector

asked in Billing & Payments

mobile services charge

I have an old plan. $29 for unlimited text, a tiny bit of data and 300 anytime minutes. I pay a fee to block the data so I don't accidentally turn it on. I noticed I often go over the 300 minutes so occasionally I add-on $20 for unlimited minutes for that month. I turned that on and yet my bill still says I'm owing $90 in mobile service charges. I'm so confused... what is that $90 for?

1228

1 year ago

LittleFatsoBeginner

asked in Billing & Payments

Paying Quebec sales tax as a non-Quebec resident

I moved from Quebec to Alberta nearly 2 years ago have just noticed that I have been paying Quebec sales tax despite the update to my address on my file when I moved. Is there anyone specific I can talk to about this?Thank you in advance!

752

1 year ago

Willie53Connector

asked in Billing & Payments

International Calling Charge

I cancelled international calling as I do not use it, yet I was charged for it on my last bill despite the cancellation.

742

1 year ago

HoytBeginner

asked in Billing & Payments

once I acive Easy Roam and start travel, will be charged every day until I come back,even I do not turn on my cell phone some days?

How easy roam is charged?

2978

1 year ago

DG999Coach

asked in Billing & Payments

North America ?

What does Koodo consider North America with regards to telephone and text services ?

19211

1 year ago

KennyJBeginner

asked in Billing & Payments

Bill Discrepancy

I'm a new customer to Koodo and I was told by the workers there that being a new customer, I will be paying 55$ a month for 15g not the regular 65$. Well I got my bills and I am getting charged 65$ and it states on my acount that it's 65$. I don't know what to do, that wasn't what I agreed on.

823

1 year ago

Shane KimAdvocate

asked in Billing & Payments

Question about phone bill receipts again

Hello guys. I asked you before phone bill receipts. Some people answered me, thank you. I remember your answered invoice, I asking you again about Phone bill receipts because I have to tax return. I need to get a refund on the tax on the phone bill. In that case, is it okay to invoice?They said receipts. And should I print out those whole invoices during last year?

1243

1 year ago

Paul TiangcoBeginner

posted in Billing & Payments

The transaction didn't go through.

I have tried to pay my bill online a couple of days before, but it always shows, "The transaction didn't go through…..". My wife and I have similar accounts, but only I have this problem. I even used her credit card but no positive results. Yesterday I had to pay through a bank, today is the due date, and Koodo still hasn't notified me of my payment receipt. Even 'Self Serve' is still showing me the amount due. Not sure if it will affect my credit score.

2412

1 year ago

JpBasqueBeginner

asked in Billing & Payments

What are my options if I work next to the border?

I work right by the border between the US and Canada and received a message that I was roaming and would be charged $12. I was wondering if there are any solutions for this considering I will be working right by the border and forsee this as an on going thing… Thanks.

1513

1 year ago

HoHoHaMaBeginner

asked in Billing & Payments

Sent a text to spam

I received the following message from this number. Assumed it was spam.---ServiceOntarioWe sent you a return on your previous licence renewal.Text "1" to view details.Text "STOP" to stop receiving notifications from ServiceOntario.---The phone number is 1-437-655-6764.I sent the text, “1” to them by mistake about 30 minutes ago because I didn’t recognized it is a spam.Can this be protected by Koodo?Would you please advise me on what I should do not to lose my money with this?

3882

1 year ago

Joseph CoasterBeginner

asked in Billing & Payments

long distance charges

where can I look at history of phone calls

681

1 year ago

RupinderBeginner

asked in Billing & Payments

bill payment issue

I paid my mobile bill on 27 january 2023, but it is still not cleared. The due date is 31 January 2023. I called the bank they said transaction successful. I don’t where should i contact

722

1 year ago

GuillaumeBBeginner

asked in Billing & Payments

After leaving Koodo how do I get my credits paid back

Hi there,I recently left Koodo and have credit on my last bill (showing negative number). Is there any way I can that paid to a credit card or bank account?Thank you-Guillaume

5157

1 year ago

Kay165Connector

asked in Billing & Payments

extra data for the Hurricane Fiona - never got my refhnd

With the Hurricane Fiona that occurred in October 2022 Koodo responded with free data for residents of Prince Edward Island. I took advantage of the free data since we were out of power for 8 days. I got charged over 200 $ for the usage of the data and Koodo told me I will receive a refund with my next bill which never happened. Where is my money?

917

1 year ago

Adri_2Beginner

asked in Billing & Payments

Fraudulent Long Distance Charges

I logged on to my account and there are over $400 dollars of long distance calls to various African countries that i never made!!! What kind of system is Koodo running - the scheduled callback better have a solution immediately.

2807

1 year ago

Frustrated_CustomerBeginner

posted in Billing & Payments

No Customer Service

Hi,Posting this here as not sure how to get this companies attention. As per a Jan 6th email sent to Koodo that never received a response. Just went through the telephone prompts with customer service to find it’s no longer possible to talk to a person and then was hung up on. In short I keep getting billed and sent threatening automated emails. “I will finally make time to address this. I am not impressed with this company. I have actually yet to functionally use Koodoo's phone service. You can look through the records. The only data ever used was to test if my sim card even worked Every interaction along the way and from then had me doubting that this company can provide any type of service whatsoever. I have set-up automatic monthly payments at least twice. Called "customer service" numerous times. Tried to port my number over through a customer service call, in-store and through my current service provider. No resolution. Hence never used the service, because there was none. Bef

2022

1 year ago

Odile MokBeginner

asked in Billing & Payments

Payment

Can anyone help me? As I have left Canada, and did not have enough money in my Canadian bank account to pay my bills, and Koodo did not accept overseas VISA card? May I know what can I do?

641

1 year ago

Renee123Organizer

asked in Billing & Payments

charge more money every month

Hi I got this Koodo phone card at last Sep, and the sale people told me the phone bill was 30 dollars per month plus tax, and the first month would charge me 50 dollars, but 20 dollars ( 50-30) will be return to my account and pay my rest bill fee. I have two years bill contract for this. However, now I have paid totally four months, and the first month charged me 60.88 dollars (53.88 + tax ) and the next three months were 42.8 (37.88 + tax) respectively. The charged money is different to the sale people saying, and how about the return money of my first money, and when can I get. Can everyone help me?Thank you.

16610

1 year ago

ScottyP83Beginner

asked in Billing & Payments

my Iphone is destroyed.

phone cannot be repaired and I’m on a tab plan. Do I have to pay the balance or can I get a different phone on the same plan just pay more?

382

1 year ago

LBouConnector

asked in Billing & Payments

Paying off tab

My daughter bought a phone with a tab, but doesn’t want a monthly charge, she just wants to pay the tab in full - can she do this right away with no penalties? I thought I read somewhere that you have to make three tab payments before paying the balance…?

4638

1 year ago

PlurarOrganizer

asked in Billing & Payments

To High Bill

I got a plan which was supposed to cost 60 for cim and 15 for mobile monthly. But this month i got a bill for 811 Dollars! I am a student and this is all my funding for one month and I dont know why this happend. I didnt even travel or used data. Please help me.

51916

1 year ago

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