Koodo Community
Question

Bill Discrepancy

  • 3 February 2023
  • 3 replies
  • 78 views

I'm a new customer to Koodo and I was told by the workers there that being a new customer, I will be paying 55$ a month for 15g not the regular 65$. Well I got my bills and I am getting charged 65$ and it states on my acount that it's 65$. I don't know what to do, that wasn't what I agreed on. 


This topic has been closed for comments

3 replies

Userlevel 7
Badge +4

@KennyJ I see you signed up at The Mobile Shop. I would have hoped they explained to you a little better where to see the discount. Rest assured it is on your account:

 

I hope the above helps!

Oh thank you so much for clearing that up. No I wasn't given very clear instructions or anything. I appreciate the help! Thank you.

Userlevel 7
Badge +4

@KennyJ No problem! I still hate when that happens! 😡 Gonna go over and mess up their cereal isle to teach them a lesson.