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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,103 Topics
  • 4,135 Replies
1103 Topics
F
Fai.lynnBeginner
asked in Billing & Payments
How do i get a refund when I overpaid

I accidentally paid my bill twice as I didn’t think the auto-payment was going to come out bc I added it so close to the due date and the notice said it would be pulled 10 days before the due date. So I paid through self serve and seen after 2 payments were made. Who do I contact to get a refund on one of the payments as I need that money for other bills

8525
G
1 year ago
G
guilherme RibeiroConnector
asked in Billing & Payments
I have been charged a fee for minutes used while my phone has been cancelled for 2 months. The phone is off, how is koodo is still charging me for minutes??

I have been charged a fee for minutes used, while my phone has been cancelled for 2 months and turned off. I am on another country.I cant access customer service. Can anyone help me?

557
G
1 year ago
R
RamalBeginner
posted in Billing & Payments
bill payment

hello, I set the auto payment date until May 8, but they didn’t charge me anything, then before updating my package I paid the amount I needed, they took money from my bank card, but I don’t see it on my balance and now I can’t use it with your internet package.

1055
Sophia
1 year ago
Kassandra Brown
Kassandra BrownBeginner
asked in Billing & Payments
Changement de titulaire du compte

Bonjour, ma mère a un compte koodo et j'ai une ligne sur son compte à elle, j'aimerais savoir si je peux seulement transférer ma ligne à mon nom en gardant ma balance et mon forfait ou est-ce que je dois canceller ma ligne sur le compte de ma mère et payer la balance pour ouvrir un compte à mon nom. Merci 

2342
M
1 year ago
A
ArifahAzadBeginner
asked in Billing & Payments
I transferred my number from koddo and still getting bill

It's been 1 month I transferred my number from koddo and I got a bill about $12. I'm not even using koddo. Please help me with the situation 

551
Mayumi
1 year ago
S
Stephanie0810Beginner
asked in Billing & Payments
Surprise add-on charge

Partial charges & credits$35 3GB UL Can min SFD (4G Speed) (May 08 To May 10)Does anyone know what this is for, I am a very new customer and suprised to see charges of 3.50 added to my bill without notice.

381
Mayumi
1 year ago
I
IlliuarBeginner
asked in Billing & Payments
Unable to update billing address.

I've spoken to customer service twice and they were not able to fix my issue.  First time nothing was changed, the second the agent put in the wrong address. I've tried to change it on my own but it won't let me,  even after using multiple browsers, devices and clearing cache and cookies on every device and browser. 

3217
R
1 year ago
R
rasnaConnector
asked in Billing & Payments
double charged for top up..

Last month I top up my account for 25 but it was charged twice ...can you explain why

876
R
1 year ago
T
TrishBeginner
asked in Billing & Payments
Nursing Week

Hi everyone Curious question is there any promotions or discounts for nursing week 2023.  Thank you in advance ☺  Trish

873
Allan M
1 year ago
H
HarshmeenBeginner
asked in Billing & Payments
how to pay my bill via debit card

Can I pay my koodo bill via debit card 

2351
Allan M
1 year ago
Jason Fordham
Jason FordhamBeginner
asked in Billing & Payments
Prepaid "Billing History" doesn't include taxes

I’m a Koodo Prepaid customer, and I just noticed that there is a discrepancy between the Billing History data and the amount actually charged on my credit card. I know it’s taken me a long time to notice this, but it’s not something I expected to have to check.Where can I get my full billing history. that is, including taxes? And by “full”, I mean going back to when I opened my account in July 2019.

753
Jason Fordham
1 year ago
A
arvind2083Connector
asked in Billing & Payments
Easy roam - Incorrect Charges - Not getting waived

I traveled out of the country for 1 month and I see a charge of $180 (with taxes) on my bill; upon calling Koodo customer care and explaining them that I and my wife did not make any calls, Koodo insisted that they see calls/voicemails were made.. after speaking for more than 90 mins, they were ready to waive $40, and then when I said “we never made any calls or checked our voicemails”, they decided to waive $58 (instead of $40)I am trying to understand how I can get my other $122 back, and who I should reach out to; as Koodu rep said there is no one else who can helpI am very disappointed with the overall experience 

3539
D
1 year ago
B
burnt toastConnector
asked in Billing & Payments
How do Easy Roam charges work?

Hi there, I was travelling in mexico for a month and used an e-sim while away. I had my roaming cellular data turned off,  and had the e-sim as my primary, but kept my phone number active as I still wanted to receive texts and incoming calls. From what I had read online I would only have the easy roam turned on when data was used and since I had turned this off, I assumed I would not get charged the $15 per day. Here is where I’m not clear what I did wrong. I received a 1 min phone call that I answered while away. (it was a restaurant confirming a reservation). When I got my bill, that call some how triggered the easy roam and I was charged the $15.  I was under the assumption that this charge would have come through as a pay-per use . Can you provide assistance as to what I did incorrectly, and what I need to do so that this doesn’t happen again. My hunch is that I should remove the easy roam, but perhaps there are other options.  Thank you! 

2624
G
1 year ago
P
PaulSBeginner
asked in Billing & Payments
I got charged for messages sent to the US from Canada

I am new to Koodo and received my first bill. I got charged for 2 messages sent to the US from Canada and my plan includes unlimited international text and picture messaging sent from Canada. Why was I charged ?

1412
Bernard Koodo
1 year ago
D
DreambuilderBeginner
asked in Billing & Payments
Why am I getting Welcome to US messages and how do I stop it?

Got text says I'm roaming in the US and the charges. I'm not in the US. Why am I getting this and how do I stop it?

1651
R
1 year ago
D
DionLouisOrganizer
asked in Billing & Payments
Charged reconnection fee.

Paid bill April 4th, was received by Koodo April 4th and yet was still charged reconnection fee. (New cycle started April 5th).

19713
R
1 year ago
M
mobilepl4nBeginner
asked in Billing & Payments
Why was I charged for long-distance calls?

I am located in Toronto and my partner is located in Greenstone, ON for work.Both of our phone plans are with Koodo and we both have Canada-wide minutes on our plans. However, my partner was charged for long-distance calls. What is going on?

1804
Bernard Koodo
1 year ago
A
artemitsmeOrganizer
asked in Billing & Payments
Wrong charges

Hello! I got a bill of 69 $ instead of 50 $. I was connected to Koodo on April 4th on a plan 50 $ for 25 Gb. How this bill can be fixed? 

831
Sophia
1 year ago
N
nmanserBeginner
asked in Billing & Payments
Extension and payment arrangements

I previously was given an extension for my payment to April 28th, but then i was also given a payment arrangement afterwards that says i need to make the first payment by the 26th of April. My check for work has a hold on it that i can't get released, im not sure it'll be released in time for the 26th. I'm wondering if i still have til the 28th? or does the payment arrangement cancel out the extension?

2901
Sophia
1 year ago
T
Trailing_OnBeginner
asked in Billing & Payments
Unable to pay my latest bill - Pay Now greyed out

I’m unable to pay my bill - I have a total of $121.75 due by April 3rd but the “Pay Now” is greyed out and it says the amount is $0.  

1276
Dinh
1 year ago
G
GeellBeginner
asked in Billing & Payments
service discunnection mail

Hi I got an urgent mail about payment required to avoid service disconnection but i already paid my bill 2 days ago. It says today is deadline to keep my account and I think it takes time for the money to be processed (also it’s sunday right now)In this case, will the service be disconnected?

672
R
1 year ago
M
MACCoach
asked in Billing & Payments
Equipment Exchange $10.00 Fee - New Customer - 1st Bill

On my 1st bill I have the following charge “Equipment Exchange $10.00”. It’s lodged under “Monthly Charges” I haven’t a clue what this is for. Anyone know why I’m being charged this?

34411
Bernard Koodo
1 year ago
R
Rob BruceAdvisor
asked in Billing & Payments
Pixel 6 and the kind scammy thing

Why are they still trying to charge $320 + $10 for 24 months for basic tab on a phone only worth 399 on the google store?

786
Sophia
1 year ago
W
w1014Connector
asked in Billing & Payments
ATU Discount 10% - PP15 missing

I’m on prepaid account for years, I have Automatic Top-ups Enabled with amount $15 monthly, I use to get a 10% discount on the Top-ups amount - $1.50 per month, however, I have just discovered that the 10% discount has been missing since June 2022. Could anybody help?

36912
W
1 year ago
C
CaMaWaBeginner
asked in Billing & Payments
If my bank doesn't finish my transaction in time, will I be charged extra?

I sent money to pay my bill yesterday from my mobile banking app, and it still hasn’t shown up on my self serve. My payment is due on the 24th. Will I be charged extra if the bank doesn’t send the money in time?

362
R
1 year ago

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