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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,131 Topics
  • 4,424 Replies

1131 Topics

T
thewillofsonOrganizer
asked in Billing & Payments

Paying off remaining balance over two bills

I requested to pay off my tab balance in the Koodo self serve. It says it would show all on my next billl however I wanted to see if I can split the amount over two bills rather than paying all at once?

7
L
10 months ago
A
AndydeeBeginner
asked in Billing & Payments

Credit Card Fees?

Hi, Just want to know if they added a fee for using your credit card for your monthly bill (one time payments not pre-authorized) as every answer I’ve seen to this question is 8 months old. Would like to build my credit up.Thanks

3
Sophia
10 months ago
V
Vee PersaudConnector
asked in Billing & Payments

Data usage on Prepaid plan

I just started a prepaid plan about 3 days ago and I have been on Wifi all the time but I am still showing Data usage, I guess for my texts.  Why is this?  This is supposed to unlimited texts.

6
V
10 months ago
Q
q3TrinityConnector
asked in Billing & Payments

Charges to my old account?

I was switched by Koodo to their “new” servers several months ago (I was an old PC mobile customer).  Everything was set up fine and I’ve been paying my bills online on the new Koodo site.  Today, I got an email from Koodo saying my bill for June was ready to be paid but all the links in the email pointed to the old Koodo self-serve site  (and presumably for my old account).  I tried logging in there but the site no longer recognizes my login.  The amount due in the email does not match the amount due on the new Koodo self-serve site for June.  Can someone help me figure out what this other bill is for? Thanks!

7
Q
10 months ago
Y
ydmBeginner
asked in Billing & Payments

Is a plan guaranteed between purchase and activation?

If a plan goes out of market between the time I sign up and the time I activate the SIM, will I still be able to get it? How many days can elapse between sign up and activation? 

6
D
10 months ago
S
ShariLBeginner
asked in Billing & Payments

Price Increase on Plan with notice on page 20 of pdf bill

I have read many other complaints about Koodo increasing the rate plan without notice. I was told today they suggest I read my entire bill - give me a break it is on page 20 of 20 of the pdf bill - what they do is ensure you do not read it. I said that was unreasonable and should have at the very least received email notice - which I did not. This is incredibly poor customer service and will be seeking out other service providers. BE TRANSPARENT Koodo that is what good customer service demands. In addition a new customer gets a plan with more gb and now 20.00 cheaper per month so as a loyal customer I get screwed and a new customer gets the bonus plan

6
L
10 months ago
B
Bananas519Connector
asked in Billing & Payments

i was charged for old and new plan

I was charged for my old plan and new me, I’m guessing because I changed it on the first day of the month. I tried requesting a callback before and never received one. I just want this fixed and it’s seems so complicated to get this resolved. 

7
Boa_Guy Koodo
11 months ago
N
Naren LadBeginner
asked in Billing & Payments

Does Koodo allow multiple pre-authorized bill payees?

Hi, I was wondering if Koodo accepts multiple pre-authorized bill payees. I want to pay a portion of my family’s bill (say $50 of the total). Will Koodo charge me $50 and then the rest to the other payee or treat me as the lone payee and charge me the whole bill?Any clarity if greatly appreciated!

3
N
11 months ago
M
mattgokooBeginner
asked in Billing & Payments

When is billing supposed to start

Hello everyone. I ordered my SIM card from Koodo and it took about a week to receive it. I did not activate and transfer my number yet. I just got the first invoice by email. I understand the first bill includes a pro-rated monthly fee, but the thing is that I did not use the SIM card yet, and the first pro-rated billing period is from May 18 to 28. Will it adjust automatically when I transfer my number and activate my plan? It's May 30 now and I did not use the SIM card yet. 

2
Flo Koodo
11 months ago
G
GwangBeginner
asked in Billing & Payments

(pre-paid user) Pre-authorized payment from my Chequing account

I am prepaid user.Can I setup pre-authorized debit payments from my chequing account for my koodo account?I sae the link but I cannot find "Payment section and beside Pre-authorized payments, select Manage."https://www.koodomobile.com/en/help/setting-pre-authorized-payments

1
D
11 months ago
J
jodha23Advisor
asked in Billing & Payments

Bill is very high, discounts taken out?

I have been with koodo for almost 2 yrs now and pay 100cad for mine and my wife’s bill. Current bill is 115.64cad dont understand why and dont see any discounts applied which usually keeps bill to 100. I am feeling being overcharged for being a loyal customer and would like to know my options.

11
D
11 months ago
J
Jade O'RileyBeginner
asked in Billing & Payments

HELP!! i can't get in to my account to pay my bill

HELP!! i can't get in to my account to pay my bill

1
Sophia
11 months ago
L
lesterg77Beginner
asked in Billing & Payments

easy roam charge

I was in the US on two different days during my last billing cycle.I live in a border town so I go across regularly.I didn’t use my phone while away and was charged $28 for Easy Roam!!!!!!!!!!Trying to get a hold of customer service is an absolute joke!HELP!

1
Allan M
11 months ago
L
lucid2Beginner
asked in Billing & Payments

Bill credit being applied to my account?

Hi,I recently upgraded my phone and phone plan, after seeing the phone I wanted (Pixel 7) was eligible for a bill credit (“up to" $182.50 I believe – I forget the exact amount). This was listed separately from a large ($300+) tab bonus that was also being offered.While completing the checkout process, I saw no more mention of this bill credit. Is a bill credit being applied to my account following this upgrade?Thank you!

1
Allan M
11 months ago
R
ReveriebeeOrganizer
asked in Billing & Payments

pay now is greyed out —cant pay my bill

The pay now option in my self serve is greyed out. I am unable to use this option to pay my bill that I recently received yesterday. I decided to wait one day and see if it fixed itself but it did not. Should I continue to wait?Thanks.

11
R
11 months ago
K
Kwit7Beginner
asked in Billing & Payments

Incorrect Bill Amount

Hi,My bill should be $35 per month and my plan is showing as $40 now?Thanks,Krystle 

1
Dinh
11 months ago
O
OskarBeginner
asked in Billing & Payments

Cant pay bill

Hi guys,I spent my last year in Canada and had a Plan with koodo for that time. Because I already left I had to cancel my koodo Plan which worked perfectly fine. But why so ever there is still 2 CAD left I have to pay. But when I left Canada I also had to close my bank account which means I cant pay the bill right now because they only accept Canadian credit cards. Is there anything I can do to pay my last 2 CAD? Thanks in advance. Cheers, Oskar

1
Dinh
11 months ago
Z
ZacRBeginner
asked in Billing & Payments

Where to see the discount on my first bill?

Hello,I’m new to Koodo (ported over from Telus to save a bit of money), although my initial e-mail order summary from Koodo showed that I’d get a $5 discount for 24 months:  TOTAL DUE MONTHLY $50 30GB UL Can Min SFD (4G Speed) $50.00 Easy Roam INTL- PayPerUse Access On $0.00 International Data Roaming $0.00 International Voice Roaming $0.00 Easy Roam US - PayPerUse Access On $0.00 $5 Visual Voicemail $5.00 Pay-Per-Use Intl Long Distance $0.00 Monthly Tab charge $0.00   Sub total $55.00 GST (5.0%) $2.75 Monthly bill credit (24 months) -$5.25   Total due each month $52.50   (plus applicable taxes and fees)   but I just received my first bill and its missing the monthly credit:     Monthly charges $55.95 AB 911 Government Fee $0.95 $50 30GB UL Can Min SFD (4G Speed) $50.00 $0 Call Control $0.00 $0 Rollover Data $0.00 $5 Vis

5
Dinh
11 months ago
J
Joao NassifBeginner
asked in Billing & Payments

Pre-paid adding more cash

i am currently in brazil.  Firstly i had a montly plan with Kodo then i changed it to pre-paid now my pre paid has expired and i need to add more money in the pre-paid. but i am having trouble adding it 

4
Dinh
11 months ago
S
Sweetness4723Beginner
asked in Billing & Payments

unknown long distance

I’m very upset.  Some one used my cell phone for a long distance phone call to the USA for 16 dollars. My phone number was obviously hacked as my phone is always by me and there is only my husband and I here.  He has his own phone and doesn’t use mine. The charge was for 16.00 to the USA.    P,ease remove that call off my bill. 

1
Mayumi
11 months ago
K
Katw1Beginner
asked in Billing & Payments

how to deactivate line?

I wanna deactivate one of the two numbers on my account so I'm not charged for the second one anymore 

1
M
11 months ago
N
n33dh3lpAdvisor
asked in Billing & Payments

Recurring payment did not go through

Hi, I just got a notification of my bill for this month and it said that I didn’t pay last month. I have a recurring payment setup in my bank account for many years and I had no problem so far.But I just checked and Koodo somehow did not “take” a payment from my bank account for April. I made no changes whatsoever (still using the same Koodo account number, no bank changes at all, etc.), and I have enough money in my bank account.  I checked with my bank and they told me they make any changes on their end either. I don’t want Koodo to charge late fees nor them reporting a “late” payment and taint my credit score/report since it’s not my fault they didn’t “take” a payment (i.e. problem is on their end). Can a Koodo rep be flagged with my issue?

5
D
11 months ago
N
ndhBeginner
asked in Billing & Payments

Koodo pre-authorized payment setup page never loads

The pre-authorization payment setup page for mobile phone bills is broken for me. The section of the page which clearly is supposed to be where you enter your credit card information never loads, instead showing: “The IP address of https://pay2.koodomobile.com/ cannot be resolved” or something similar. 

2
Flo Koodo
11 months ago
Kendra Kirai
Kendra KiraiBeginner
asked in Billing & Payments

There a way to change the name on the bill/account

As topic says, I’m looking for a way to change the name on the account. Events conspired to make ne need to sign up with a family member’s name on the bill (not not the credit card) and I’m hoping there’ll be a way I can fix that.   Koodo phoned at some point while I was trying to sign up, with my name on the bill, presumably to confirm that they were permitting me to do so, but they didn’t understand what the Koodo person on the phone was talking about and it sounded like a scam to them, so they declined, but I wasn’t aware so I just signed up with their name and it was too late to do anything by the time I found out.

7
Allan M
11 months ago
J
JackiehunnakkoBeginner
asked in Billing & Payments

I received a "welcome to the USA" msg. Will be charged for Roaming?

I am currently in BC going to Vancouver Island, since I am near the USA I got a message saying welcome to the USA and that my phone is roaming. I really hope that I don’t get charged for roaming because I am NOT in the USA. Please help, thank you (:

2
J
11 months ago

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