Billing & Payments

I’m very upset.  Some one used my cell phone for a long distance phone call to the USA for 16 dollars. My phone number was obviously hacked as my phone is always by me and there is only my husband and I here.  He has his own phone and doesn’t use mine. The charge was for 16.00 to the USA.    P,ease remove that call off my bill. 

I wanna deactivate one of the two numbers on my account so I'm not charged for the second one anymore 

Hi, I just got a notification of my bill for this month and it said that I didn’t pay last month. I have a recurring payment setup in my bank account for many years and I had no problem so far.But I just checked and Koodo somehow did not “take” a payment from my bank account for April. I made no changes whatsoever (still using the same Koodo account number, no bank changes at all, etc.), and I have enough money in my bank account.  I checked with my bank and they told me they make any changes on their end either. I don’t want Koodo to charge late fees nor them reporting a “late” payment and taint my credit score/report since it’s not my fault they didn’t “take” a payment (i.e. problem is on their end). Can a Koodo rep be flagged with my issue?

The pre-authorization payment setup page for mobile phone bills is broken for me. The section of the page which clearly is supposed to be where you enter your credit card information never loads, instead showing: “The IP address of https://pay2.koodomobile.com/ cannot be resolved” or something similar. 

As topic says, I’m looking for a way to change the name on the account. Events conspired to make ne need to sign up with a family member’s name on the bill (not not the credit card) and I’m hoping there’ll be a way I can fix that.   Koodo phoned at some point while I was trying to sign up, with my name on the bill, presumably to confirm that they were permitting me to do so, but they didn’t understand what the Koodo person on the phone was talking about and it sounded like a scam to them, so they declined, but I wasn’t aware so I just signed up with their name and it was too late to do anything by the time I found out.

I am currently in BC going to Vancouver Island, since I am near the USA I got a message saying welcome to the USA and that my phone is roaming. I really hope that I don’t get charged for roaming because I am NOT in the USA. Please help, thank you (:

Why did I not receive a notification alert by email for my last bill, I am now faced with a late charge. I have been receiving the alerts since I switched to KOODO last summer.

I have used preauthorized debit from my personal bank account to pay my Koodo bill since day one with no issues.I recently changed the preauthorized debit to my company’s bank account (same bank as my personal account).According to my Koodo account, the preauthorized payment is enabled but I get emails from Koodo saying my bank has declined my preauthorized payment. I have been in contact with my bank and they claim there is nothing from their end preventing preauthorized payments from working.I’ve tried removing the preauthorized payment from my account and re-entering it (yes, all the banking details are correct), and it doesn’t work. I am able to make a payment from my bank to Koodo and I suppose if I have to I can set it up from my bank’s end, but I would rather do it from Koodo’s side to ensure the full amount is paid each month. Plus, it worked fine before, so I’m not sure what’s going on.Help! 

Hi, I was just wondering, I got an extension on my overdue balance of $196.31 for May 29th but then I also got a payment arrangement for my outstanding balance of $264.35 for July 4th so do I still have to pay the overdue balance by may 29 or is everything due by July 4th

Hello,I have been looking for contact information for Koodo. can someone here please help me. I travelled to the states and didn’t realize there are 2 “free” easy roam options. International and US that are not activated automatically for some reason… if its free, it should be enabled by default? would be a nice Quality of Life option for the customers… I hate these dirty tactics.anyway, I turned on Easy Roam US for the 1 day i needed the phone. I then turned Cell Data off as well as Data Roam, and they stayed off. but for each day I was in the States my account shows a 1min call each day for $14 charge each time. how is this possible? I made 1 call, 1 day and thats it… I didn’t make any of these other calls. I would like to talk to someone from Koodo about this.   :(

I accidentally paid my bill twice as I didn’t think the auto-payment was going to come out bc I added it so close to the due date and the notice said it would be pulled 10 days before the due date. So I paid through self serve and seen after 2 payments were made. Who do I contact to get a refund on one of the payments as I need that money for other bills

I have been charged a fee for minutes used, while my phone has been cancelled for 2 months and turned off. I am on another country.I cant access customer service. Can anyone help me?

hello, I set the auto payment date until May 8, but they didn’t charge me anything, then before updating my package I paid the amount I needed, they took money from my bank card, but I don’t see it on my balance and now I can’t use it with your internet package.

Bonjour, ma mère a un compte koodo et j'ai une ligne sur son compte à elle, j'aimerais savoir si je peux seulement transférer ma ligne à mon nom en gardant ma balance et mon forfait ou est-ce que je dois canceller ma ligne sur le compte de ma mère et payer la balance pour ouvrir un compte à mon nom. Merci 

It's been 1 month I transferred my number from koddo and I got a bill about $12. I'm not even using koddo. Please help me with the situation 

Partial charges & credits$35 3GB UL Can min SFD (4G Speed) (May 08 To May 10)Does anyone know what this is for, I am a very new customer and suprised to see charges of 3.50 added to my bill without notice.

I've spoken to customer service twice and they were not able to fix my issue.  First time nothing was changed, the second the agent put in the wrong address. I've tried to change it on my own but it won't let me,  even after using multiple browsers, devices and clearing cache and cookies on every device and browser. 

Last month I top up my account for 25 but it was charged twice ...can you explain why

Hi everyone Curious question is there any promotions or discounts for nursing week 2023.  Thank you in advance ☺  Trish

Can I pay my koodo bill via debit card 

I’m a Koodo Prepaid customer, and I just noticed that there is a discrepancy between the Billing History data and the amount actually charged on my credit card. I know it’s taken me a long time to notice this, but it’s not something I expected to have to check.Where can I get my full billing history. that is, including taxes? And by “full”, I mean going back to when I opened my account in July 2019.

I traveled out of the country for 1 month and I see a charge of $180 (with taxes) on my bill; upon calling Koodo customer care and explaining them that I and my wife did not make any calls, Koodo insisted that they see calls/voicemails were made.. after speaking for more than 90 mins, they were ready to waive $40, and then when I said “we never made any calls or checked our voicemails”, they decided to waive $58 (instead of $40)I am trying to understand how I can get my other $122 back, and who I should reach out to; as Koodu rep said there is no one else who can helpI am very disappointed with the overall experience 

Hi there, I was travelling in mexico for a month and used an e-sim while away. I had my roaming cellular data turned off,  and had the e-sim as my primary, but kept my phone number active as I still wanted to receive texts and incoming calls. From what I had read online I would only have the easy roam turned on when data was used and since I had turned this off, I assumed I would not get charged the $15 per day. Here is where I’m not clear what I did wrong. I received a 1 min phone call that I answered while away. (it was a restaurant confirming a reservation). When I got my bill, that call some how triggered the easy roam and I was charged the $15.  I was under the assumption that this charge would have come through as a pay-per use . Can you provide assistance as to what I did incorrectly, and what I need to do so that this doesn’t happen again. My hunch is that I should remove the easy roam, but perhaps there are other options.  Thank you! 

I am new to Koodo and received my first bill. I got charged for 2 messages sent to the US from Canada and my plan includes unlimited international text and picture messaging sent from Canada. Why was I charged ?

Got text says I'm roaming in the US and the charges. I'm not in the US. Why am I getting this and how do I stop it?