Hi Jack,

Don’t you think it’ll be easier if you just tell us how can we help? What is your issue? 

You can speak with people here. We'd be glad to help.

I made my position quite clear, your service sux when you don't pick up the phone and force people to go through the website to book a call back, that's rediculous and a shitty way to treat customers. I can guarantee that 99.99999999% of Koodo customers hate this way of doing business. When we want answers we need to be able to talk to a live person.

Soo….you just want to vent? I agree that I wish you didn’t have to schedule a callback but it’s the route Koodo went with. I do like that it doesn’t require you wait on hold the whole time, but it’s the only option. So you still get to talk with someone over the phone if you want. 

So you can talk to people here if something wasn’t resolved. If you’re just done and don’t want further assistance...hope you find a better experience with another carrier and do what’s the best value for you.