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Easy roam charge accidental dispute

  • April 15, 2023
  • 4 replies
  • 347 views
S

Hello, 

 

New to the community. I am trying to find someone who might be able to help me reverse an easy roam charge.

I am currently travelling in Thailand and was receiving a phone call. When I reached into my pocket to cancel the call it accidentally picked up. I quickly ended the call but have found the easy roam charge on my usages on the self serve menu. 

Would someone be able to help me maybe get this charged reversed? I was hoping since it's an accident and my first occurance that perhaps this could be done. I understand if it happens again then I would be out of luck and it's my bad.

I can't use the callback option as I don't want to receive more easy roam charges. 

I tried the verified (blue check mark) Koodo Facebook messenger page and got in touch with someone there. They asked me to verify my login thru a url which I did but after that haven't heard back from the messenger. Now I'm concerned.

Can anyone help me with the reversal or getting me in touch with a koodo Rep and also tell me if I might've been scammed?

Thanks! 

This topic has been closed for replies.

4 replies

Dinh
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  • Dinh
  • Mobile Master
  • April 15, 2023

I suggest you wait for the bill to come and ask them. At that time, you might be back to Canada already so a callback is possible.

Regarding the fee, I don’t think it is possible to revert. Some mistake costs money though. However, you could ask rep for another deal on plan or something like that. That might help you save money in the long run.

A Koodo customer, opinions are my own.
S
  • Scip888
  • Author
  • Beginner
  • April 15, 2023

Yea I understand mistakes happen and sometime it is what it is. Figured there is no harm in asking and maybe I'd get lucky and they'd do something. 

Thanks for the response and the recommendations. 

R
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  • Robert T
  • Mobile Master
  • April 15, 2023

Also, you can take some time to read through this : 

https://community.koodomobile.com/plans%2Dservices%2D232910/easy%2Droam%2Dunderstanding%2Dhow%2Dyou%2Dwill%2Dbe%2Dcharged%2Dwhile%2Dtraveling%2D7811296

Sometimes easy roam can be triggered without even answering a call so better be safe then sorry. 

Mobile Masters are NOT Koodo employees, we're just friendly customers tryiing to help
    D
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    • Dennis
    • Mobile Master
    • April 16, 2023

    When did you last hear back from Koodo on facebook messenger?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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