Koodo Community
Question

If my bank doesn't finish my transaction in time, will I be charged extra?

  • 21 April 2023
  • 2 replies
  • 34 views

I sent money to pay my bill yesterday from my mobile banking app, and it still hasn’t shown up on my self serve. My payment is due on the 24th. Will I be charged extra if the bank doesn’t send the money in time?


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2 replies

Userlevel 7
Badge +4

Yes.

Online banking takes 3-5 business days

https://www.koodomobile.com/en/help/how-pay-your-bill

Userlevel 7
Badge +4

If you’re making your payment through your financial institution’s online or telephone banking, please ensure you allow 3-5 business days for your payment to get to Koodo. Since the weekend is almost upon us, your payment may not make it through on time. A credit card payment will reflect on your account immediately.