Billing & Payments

Which prepaid credit cards are accepted on a monthly bill.Or Can I use top up cards on my monthly bill?

 i accidently signed up for the wrong plan how would i go about canceling it?

Receiving error while trying to access bill from Self Serve 

My bill doesn't appear and I don't kbow whether I need to do any payment or not! 

Its been over 10 days after getting a new koodo sim without phone bill or e-receipt. The sim officer told me I would get it within 10 days. I need this receipt for documentations

yep, still waiting for a sim card that is being billed for a week before i even ordered! They ask me if I want a call back...lol…. ok ...with no sim card that may difficult  

Hello, I need a callback and explanation about my bill. It shows  I was charged for change number and its $50 per line. In the first place I didn’t change my number. and I wasn’t informed with this charge.

I’ve been overcharged by $5 for an extra data charge on June 15th. I did not request that extra data. I did request extra data (100 mb) on June 11th which I received but I did NOT request extra data on June 15h, though I have been charged for this. - Michael Maser 

Well, for the past two days now, I have been trying to get in touch with Koodo to discuss a payment arrangement for my account. First, I don't know if anyone has had the hellish time, like I have been having, JUST TRYING TO GET A CALLBACK!!!  I've spent most of my time going on to Help, selecting schedule call back, and after today's short conversation with a representative, I asked to speak with a supervisor, because I'm trying to pay over the required amount due to not suspend my account, on Friday, but she said she could not guarantee me that the phones will not be cut off on Thursday (SERIOUSLY ???) ... One day, and I have medical issues (deeming it VERY NECESSARY) to not get disconnected. So, I found it weird, to say the least, when I asked to speak to a supervisor, then 2 seconds after... "Click", I'm talking to myselfI'll have to see how tomorrows call back goes... How long I'll be on the line when I politely (as I did today) as to speak to a supervisor!!! My oh my, what an inte

I live near the border and often travel across the border to get gas.  I was charged roaming charges the last two times I did this, despite not even touching my cell phone, let alone using it.  Please remove these charges.Thank you.

I opened a new account with Koodo on Jun 6 (transferred from Bell to Koodo). Yesterday (June 18), I checked my credit score with TransUnion and saw that it was significantly dropped 95 points, from 718 to 623. The things is in the billing section in Self-Serve, the bill is not due unitl July 10 which I have more than 3 weeks ahead to pay my bill.In my credit score report, I saw that I have an open account with Koodo with $0 limit. Why would my Koodo account on my credit report have a limit of $0 when I need to spend a certain amount for my monthly phone bill charges? I believe this causes credit bureau perceives that I am going way above my “limit” which doesn’t make sense. Please help! 

Hello , I have been charged for three days of Easy Roam.I did not activate easy roam upon leaving the country.I have only ever used Easy Roam, on a day to day basis, by sending an SMS reply to Koodo system directly. I have been with Koodo for a long time (2011) and have always appreciated this layer of protection against unwarranted roaming charges. How do I go about getting credited for the 42$ in charges that were not requested?  Thanks, Ben. 

Unable to update my city location (Quispamsis) from NB to my billing address.  The city location choices are limited over there!!!  What's up with  this system?  I never deal something like this before!  

I have cancelled my account and move to a different provider. How can i get my refund if i have already changed my home address?

I recently had to purchase a new phone as my previous one broke, I had a remaining tab on it which I knew I needed to pay, but purchased the new phone first and then expected I would pay off the remaining tab charge after,  however when I received my most recent bill I have an extra charge of "tab bonus payoff upgrade " which I was not expecting. No where when I bought the new phone does it say that I would have to pay an extra tab if the remaining balance was not paid off first, had i known this I would have paid the tab before buying the new phone. I have spoken to a representative on the phone and they were of absolutely no help to me in this case and I'm pretty unhappy with koodo service at this point. It's pretty frustrating to me that I'm not warned about this extra charge before buying a new phone. This will probably be the last time I purchase with koodo.

Hello,I just got my second bill and noticed I was charged $33 twice for the monthly tab charge? Has anyone else had a duplicate charge before?

Honestly, I don’t usually need to talk to a person. But when it comes to billing issues why isn’t this an option? I’ll never recomment Koodo to anyone, no matter how cheap it is. I didn’t realize it was this much of an issue to get something resolved. Yes, 90% of stuff can be handled online. But I am not a robot and do not want to communicate with a robot!If I’ve been overbilled how do I resolve this? I cannot schedule a callback because the earliest available is this weekend which I do not have time for. I had time TODAY to talk to someone to get this resolved but apparently that’s not an option. Telus has always had garbage customer service.

Signed up to move from Fido to Koodo on June 11 . I just received the sim card today June 16 by Canada Post and activated, but got a bill from Koodo which shows that they have started charging me as of June 11th. How can I get credit for 5 days. 

I have no phone service and don't  know why?

Both my son and I received the following text on April 12, 2023. The data charges on my bill however were not waived.  A Message from KOODO: We hope you and your family have remained safe during this latest severe weather event.  We will be waiving any incurred data overage charges for this current billing month.  You do not need to take any action (this will automatically be done for you), and you will see these credits on an upcoming bill. 

I was in Australia for my daughters wedding and bought an Australian SIM card.  Was there 3 weeks but was charged for data, not even for the whole time I was there.  It basically used up all my data so I have now run out well before my billing date.  Can’t talk to anyone of course so I’ve had to buy more data as I need my phone.  How do I rectify this? 

hllow i can not understand this situation, i use it coodo just 1 month and pay 200 $? i made phone calling for contract and can you check it ?they said discount like around 40~50 dollars month since my wife use also coodo,they did not add discount andwhat thet said is we do not know and i need to pay 200 dollars? how it could beand what is that about change phonuber fee is 100 $? one of service agent made mistake and say to me pay it even this is not fault ? what is why i said check the recording but they refuse or they do not have access  that's all for 2hours calling   

I got charged for the insurance when the guy in the store said it was free for 3 months. How can I get a new bill without that fee?

I need a review of the easy room charges $16 when I was travelling to Argentina, there is a charge in Brazil where my flight did a stop for less than 1 hour,  

I am looking to see how many months remain until I can upgrade my phone.