Billing & Payments

I am a traveller and I don't have a Canadian bank account. How do I pay my bill online? And why Koodo doesn’t offer in-store payment? So stores are just for selling products?

I am very interested in getting Koodo internet as I have been a mobile customer for a long time and am happy with the service.  I would like to know if there is a monthly rental fee for the equipment over and above the monthly subscription fee and how much that additional fee is ?  Also does the signal come in on the existing phone line or is it received like the signal on the phone.  I’m asking about the signal as I will be moving to a basement apartment. 

I’ve been trying to access my self service but it keeps giving me the image of the melted Ice cream cone with the message “This service is unavailable right now. Please refresh or try again in an hour.” Been trying for days and it keeps giving me the same message. I can access everything else EXCEPT my self serve. Anyone know why it’s doing this??  

I got long distance charge after I cancelled Koodo, I was with Fido and I had Long distance plan with them as well, however, Koodo still charge me for that. I try to calling Koodo but the  customer services couldn’t connect me to a rep, I look everywhere I can’t seem get a help from Koodo.

I have canceled my koodo service in November and i have not got my cheque for credit 

I put my phone on seasonal hold in November and it turns out that the billing never stopped. There is no activity on my account because I replaced the sim card when I got here. I have been out of the country since November 7th.I got help with putting my account on seasonal hold by someone in the forum because Koodo had no means available to put an account on seasonal hold using the account management software options.How do I get these charges removed from my account?Thanks 

Hi all.I got the “something went wrong” error whenever I try to use my Visa card as my payment method.Note: I lost my Visa card I was using before and this card is a replacement cardAny ideas?

I just signed up for the $20 off a $65 plan, making it $45 plus tax. The wording is frustrating me to the point I don’t know if the $45 will now be my fixed price, or it only lasts for a couple months then bumps up to $65. If it is not ongoing I will cancel. Any clarification would help.  Thank you. Koodo Internet     *Unlimited Internet Usage $65.0   *Includes Boost Wi-Fi 6 Router (rental) $0.00   *Includes Modem (rental) $0.00   *Includes Modem - Self-Install Kit (rental) $0.00   *Mobile & Home - $20 Off Koodo Internet (Ongoing)    -$20.00 Total Internet Regular Price (after all promotions expire)  $65.0   Total Internet Promotional Price (when all promotions effective)  $45.00   Total Monthly Regular Price (after all promotions expire) $65.0   Total Monthly Promotional Price (when all promotions effective) $45.00

I was charged 3 times in the month of October for the exact same bill. I only noticed this now because I checked billing history. Does anyone have a clue why this may have happened??  

I don't currently use Kudo. But I paid the bill for November. The email invoice said they would refund this amount. When will I get the refund?  Total Amount Due: -$31.67 If received by: December 19, 2023

Why the hell did Koodo shutoff my phone 4 days before my bill was due and the only way to talk to anyone is to “schedule a callback”

I just signed up last month. My first and subsequent bill have a charge for PST. I live in Calgary and have a 587 area code. Why am I being charged this and how do I get this removed?Thanks,

Good day, I recently recieved my first bill and i was charged for connection fees when they were supposed to be waived.  Can a rep on here look into this please?

Hi I had a question to ask about my bill we were told one price permonth and we are getting charged extra I’ve tried calling in number of times and they just keep dropping the call and I don’t have any idea how to reach anyone if you can help out I would appreciate it …I will not be paying any bills until I receive a answer thank you  Nicole Ventullo Account #: xxxxxxx

There are 5 calls on my latest bill that I do not recognize. Four are for 1 minute each to a number in Utah; the other is for three minutes to a number in New Jersey. I did not make those calls. How is it that they appear on my bill?

I signed up with Koodo on January 9th, and ported my old number after I received my Koodo SIM card on January 17th.Today I received my first bill, and every line item in the “Monthly and other charges” section is followed by the text “(exp. Jan 17 2024)”. That sounds like all the features in the plan I signed up for just expired, and while I don’t really believe that to be the case, I don’t understand what “exp. Jan 17 2024” actually does mean, and that message (or similar text) isn’t shown on the sample bill in the “how to read your first bill” section.I’d appreciate it if someone would explain what this means. (I tried scheduling a callback from Koodo, but that failed -- all three attempts went straight to voicemail without ever registering as an incoming call, even though I don’t have the callback number blocked).

Hello Community,I'm sharing my incredible experience speaking with the customer representative Josh today who helped me resolve the payment charges dispute over the last 2 months’ bills.2 months ago, I requested a plan change and the previous Customer Rep didn't explain the associated charges that directly popped into my bill.  Josh not only raised this dispute on my behalf but also made me aware of asking more questions to the representatives before they suggest any changes to your existing plan/ offer anything new.Recommend him 200%.

To: Whom it may concern Hello,  Due to some family issues, I had to decide to go back to Iran, therefore, I left Canada on October 1st, 2023.Ever since the above mentioned date, I have been in Iran and had no opportunity to use the number(289-716-7107).Based on this explanation, I should not be billed for any cost regarding the number.Of course, upon my arrival in Canada I will accordingly inform you to start using the number(289-716-7107).  Regards, Gholamreza Davoodi 

Each time I enter my credit card information the Error message I receive is that the information is incorrect. The address information is identical on my Koodo profile and my bank profile. Can someone please assist?

I have been charged additional charges on my bill for messaging. As far as I know , I have not done any US texts. I wish to know what those numbers were

Question: I made an accidental payment on November 7th, 2023 to my Koodo bill. Will I be getting a refund? I called three times, the first two times I was told I would be directed to the finance department but the call was ended on btoh tkmes. Called a third time and was told that my refund was declined and I was not notififed of it. I was told that I was to get my refund withint 6-8 weeks by the way. 

Our last few bills, the price has changed.. it was always $163.30 every month, then we got one for 166.06 and 165.60 and then 165.30.. not sure what’s changing suddenly 

I recently switched to Koodo and on my first bill there is a charge for $13 for data. I have 50GB of data and there is no way I would have gone over. Is there a way to reverse this  charge?

What are the airtime charges when I make a collect call to Canada from overseas?There is nowhere on the website where I can find such info and I only found out I was charged after receiving the latest bill.

Hi there, I am not using my Sim card for three months as I am not in Canada but still there's a huge bill of 1111$ (including my plan and tab bonus) how can I stop my all services and pause the late fee submitting charges as I can't pay the bill until I arrived to Canada. Or I don't need to do it as my account is canceled due to not submitting the fee?Still there be charges for late submission how can I get rid of them as I am not in Canada?