Self Serve

Hello! I am a monthly customer. I’m trying to set up an eSim on a new phone, but since a family member and I have linked accounts, I changed it to my email on self-serve. When I did that I was immediately logged out; but neither my email nor the previous email work with the self-serve password, which I never changed. Also, the password and email recovery requests don’t work. And yes, I have checked spam folders and tried logging in on a different browser and in incognito mode.  I do not use a VPN.I can’t request a human rep without logging in either. Help!

I have had this issue for three days already. My home internet keeps dropping off and picking up again after I restarted the modem. The problem keeps on happening for about 5-7 times a day. It's so frustrating. Any advice? Thank you.

Hello, I did everything right and the LAN light is red and it cannot be detected  

Hey Koodo, I have been a customer since more than two years, I have recently moved to a new place and have bought Koodo home internet plan on Nov 29th and have received a modem and router on the 2nd dec I did connect them on the same day. And on 3rd dec I had technician appointment which he never showed up and neither I got any calls. Then next day I called koodo assist and schedule another appointment on Monday. But the same thing happened, no one showed up and I didn’t receive any calls. So I end up calling them again but this time the agent tells me that you don’t need a technician to set it up, he will activate it directly from that and my wifi should start working in a day or two. And he will call me back once it starts but then again I didn’t receive any calls. So I end up calling Koodo assist for the forth time. This time the agent told me that on the Dec 16th my wifi will start for sure. So at this point I am waiting for that date to arrive. And if it dosnt sta

I’ve tried all the recommended trouble shooting tips, and the only service subscription that I’ve been able to activate is Netflix. The activation links sent via email are not working for Disney +, Amazon Prime or Telus. I am a Public Mobile user, and the chat bot won’t accept my phone number to schedule a call with a representative. Where do I find help for this? 

Just signed up with Koodo from FIDO where I use to average 2GB/mth. I noticing large amounts of data showing in my account 9GB, 1.5GB, 5GB …. etc over 6 days. Mostly from 2-3 podcasts daily. Connected to wifi at work and at home. From now on I’m tracking the amount of data on my iPhone in settings as I don’t trust Koodo is reporting correct data usage.

I have been trying to port my mobile number from Fido to Koodo with no success for days long. It’s impossible to talk to a HUMAN BEING by phone or any other channel, the Expert rep replies with no-sense answers, they don’t callback when requested, they close the Expert Rep conversation with no solutions and the Self-Serve doesn’t work at all. I haven't even managed to transfer my number to Koodo yet, and I'm already dissatisfied with the company's service.😡What I got so far:Koodo has registered my Fido number as Temp Koodo number in the Self-Serve system, so when I try to transfer my number from Fido to Koodo using the option “Transfer number from another provider” in the Self-Serve system I get an error. So KOODO MUST UPDATE THE SELF-SERVE SYSTEM WITH THE CORRECT TEMP KOODO NUMBER!!!!!!!!!!!! After that, KOODO MUST REQUEST FIDO TO RESTART THE TRANSFER, so I can get an approv

Why am I seeing this,,,, You’re still waiting to be approvedLooks like this account has already been linked to another email address. You’re still waiting for permission from the owner of that email address. We’ll email you once you’re approved.

This is the second day I have tried to login to Self Serve. Both days reset password but still no access. Attempts to connect with help from Koodo in vain...Assist asks me to sign in, which I can’t. 

Please the ai is not working with me at this point and it is very frustrating.

i was delighted to see that cbc gem is available through Koodo with no charge if you have stream+. I tried to get it on my phone, when that didn’t work I tried my computer and couldn't even log in, got that sorted with a call back but now I’m back on my phone and tried to add cbc gem and it wanted to charge me. Now even my stream+ isn’t showing on my subscription page. I am still able to log into Netflix/disney/prime so that’s not a problem, I lasted paid on November 27th. Could this just be a glitch and I can try again tomorrow or do I need to schedule another callback or something. Thanks!

Hi! I can’t access to my self-serve prepaid account.Tried clearing my cache Tried Safari, Chrome, Firefox Tried resetting password and even changing emailNothing works, and can’t talk to anyone. Anyone has experienced that?

How do I get hold of customer service? Every time I “talk” to the bot, it want’s to send me a text to my cellphone. Well that doesn’t work when my cellphone is lost. Have changed my password to my Koodo account twice, but it will not connect. HELP!!!!Cancelled my payments, maybe that will get Koodo to contact me by email.

I called customer service two days ago and stayed on the phone for over an hour with no one answering. I want to cancel my home internet service.

I want to activate seasonal hold but when I go to “mobile services” and click “pause my plan temporarily”, I get to a page called “review your changes” but then the page gets stuck loading indefinitely and there’s no button to activate seasonal hold. I tried using incognito mode, different browsers and even tried different devices but the same thing happens.

Ported number yesterday, self serve says number was successfully transferred to Koodo. Sim on my phone still shows the temporary number, tried restarting phone but no luck.

I’m a Public Mobile customer and got a text to get streaming service deal $10 for the first 3 months. I signed up but I’m now unable to sign into Koodo self serve. I have tried three agent calls and no one would help because I don’t have a Telus account. I’m beyond frustrated. So far this is the worst service I’ve ever experienced. Help? 

Recently got 1gb internet from koodo and got the equipment once it arived i got a email saying the hookup date was nov 30th so i hooked it up that day (had a hell of a time contacting anyone in customer service through the callback system spent almost a full day till i got a call back then then placed on hold evently the hold said sorry we are closed) so spent some time trying to get another call back this time after 3 hours i got the call back and put on hold for a hour before someone picked up why do callbacks if your gonna put people on hold anyways????  anyhow after that horrible experience im told i need a technician but im still waiting on a call back a day later telling me when my appointment is. so i look into the router and its saying im connecting to my old ISP i can achuly plug my new koodo modem into my pc and i have my old ISP connection..i have tried to reset everything power cycled nothing my old ISP keeps grabbing my modem even though a ne

I'm a Public Mobile customer and used the special offer to sign up for Stream+. I got a confirmation and signed up for self-service. I was able to see my subscription in my self-service account. I did get an email to activate Netflix, but I never get email to activate anything else. This subscription stays in my account as “purchase in progress” so I can’t click it or manage it, change or cancel or do anything. Money was taken away for this month. What should I do? 

I just signed up for the Canada-US-Mexico roaming with data, talk and texts with 60GB of Shock-Free data at 5G speed and Unlimited International SMS.For my 1 free perk, I chose 3-day Easy Roam INTL.When I review my changes, under Perks it states “No Perks selected.”Why doesn’t my chosen perk show up when I review my changes? 

Hi, I have 2 lines in my account, how do I change the name or add a nickname to each line?

Hi, I need help with Transferring my number from my previous carrier to my new Koodo account as I am unable to do it using the self serve page. It keeps giving me the following error:  This service is unavailable right now.  Please refresh or try again later. If you still experience problems next time, please go to Koodo Assist and enter #AssistSS to schedule a callback.

I’m trying to port a number from SpeakOut and it seems to not have worked. I can’t set or reset a password on Koodo to make an account to get help, nor can I receive a call from an agent. What would you suggest?

I have Koodo mobile postpaid plan. If I want to convert from physical SIM to eSim, should I purchase something first like QR code? Or where can I get it? iPhone is compatible with eSIM.  

I can't log in to self serve. I have the correct email address and password. I even reset password twice. But still getting the message saying that my email and password don't match. I tried Koodo assist but it just sent me back into the loop.