Hello,
1 day ago I helped my mother swap over to a monthly plan (prepaid to postpaid) using the instructions provided on the koodo website. Her phone and plan is active and can call and send/receive messages using the same number. We have not been able to get onto her self serve account. It said the account would follow her but it appeared that did not happen.
How can i get the self serve account relinked?
+4When you mentioned fast swap, did you receive a special promotion from Koodo to guide you through the process? https://www.koodomobile.com/en/help/moving-prepaid-postpaid-monthly-service?
Regarding the access to postpaid selfserve, can you check the junk and spam inbox to see if anything is sent there?
I assume you received Koodo service agreement already?
+4Hi
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