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Question

Requesting a new esim after accidently deleting the first one

  • March 6, 2026
  • 1 reply
  • 30 views

I signed up for a new account and plan today, all from home, was able to download the esim and everything. However, when the cell network did not start working after a while, and after restarting my device, I started to poke around. I accidently deleted all of my esims before realizing that I wouldn’t be able to use the same esim QR code as I originally used to get started. 

Please help me to complete an esim swap, or get a replacement esim. I am not living close to a koodo store so a physical sim won’t be an option for me at this time. 

Thank you

1 reply

Dinh
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  • Mobile Master
  • March 6, 2026

You could try to follow this page to replace your deleted eSIM https://www.koodomobile.com/en/help/esim-and-esim-vouchers?