I had to get a new phone as my dog kicked mine down the ice fishing hole. Got the new SIM card. Went onto the self serve to do the simswap Got the verification code. Entered it. The phone is still doing its 3-circle thinking thing. How long is this supposed to take? Does the SIM card need to be inserted at this point? Or wait for the process to end? Been waiting for over 20 minutes already
Question
simswap verification process
This topic has been closed for replies.
Did you insert your new SIM card? Have you restarted your phone after the SIM swap? Can you provide a screenshot of your phone screen?
The process may have timed out. Once the sim had successfully changed, you would receive a confirmation email is addition to self serve saying the change has completed.
If you did not receive the confirmation, can you try reloading the page, clearing your cache and cookies and trying again? If you received the confirmation you can give the sim a try.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.