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locked out of account *Solved*

  • February 20, 2026
  • 2 replies
  • 40 views
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Error message when logging in.   

I have never had an issue logging in until today.  

After multiple password changes -- nothing worked -- same error.

Then I disabled all of my ad blockers and then I was able to log in!

Go figure?

Best answer by ShaunD

I paused both my aftermarket ad blocker extension and turned off my browser’s native ad blocker.

I do not know if it was one or the other or both but I was able to log in after disabling them.

    2 replies

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    • Dennis
    • Mobile Master
    • February 20, 2026

    How did you solve your issue?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    S
    • ShaunD
    • Author
    • Rockstar
    • Answer
    • February 20, 2026

    I paused both my aftermarket ad blocker extension and turned off my browser’s native ad blocker.

    I do not know if it was one or the other or both but I was able to log in after disabling them.

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