I have been stuck in the change password section for months of the self serve site. Can’t log in, can’t receive call backs because my account has been suspended.
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Stuck in change password loop for months, can't access account, can't get a call back because phone is suspended
Best answer by Dinh
I am a prepaid customer living in Canada and I don’t use a VPN
The prepaid password issue has been identified, and Koodo mentioned that it has been fixed. Typically, you would need to use a completely different password following their rules.
I would recommend you try again with a new password change. If that doesn't help, you might have to schedule a callback to a Canadian number that you have access to: www.koodo.com/prepaidchat
+4Are you a prepaid or postpaid customer? As well, are you currently residing in Canada or using any VPN software?
Call can be scheduled on any Canadian number though. It doesn't have to be your number
I am a prepaid customer living in Canada and I don’t use a VPN
+4I am a prepaid customer living in Canada and I don’t use a VPN
The prepaid password issue has been identified, and Koodo mentioned that it has been fixed. Typically, you would need to use a completely different password following their rules.
I would recommend you try again with a new password change. If that doesn't help, you might have to schedule a callback to a Canadian number that you have access to: www.koodo.com/prepaidchat
I appreciate your help. I’ll try the call back from another line. Thank you, again.
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