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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

870 Topics
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870 Topics

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KabbyLeeBeginner

asked in Tips, Tricks & Troubleshooting

How to add a phone number to Favorites?

I don't see a way, either on my phone nor in the Self Serve site, that gives me the ability to add a phone number to Favorites. I can delete contacts from the Favorites but do not see a way to add one.

1 year ago

beshkeyBeginner

asked in Tips, Tricks & Troubleshooting

unlock code

It said success but code given is CODE_NOT_SENT. Where do I put it as multi reboots removing new sim and reentering has not sent prompt clean OS I had locked it when I lost it got new one, found it sold it Samsung S20 G5

1 year ago

MattHfxConnector

asked in Tips, Tricks & Troubleshooting

GladysBeginner

asked in Tips, Tricks & Troubleshooting

eSim with Huawei.

Can I use my Huawei P30 pro with Koodo? Watch about the Sim card that is integrated in the phone. Can I use my Huawei phone with Koodo and have a eSim?

1 year ago

layhallBeginner

asked in Tips, Tricks & Troubleshooting

my phone was stolen and koodo assist can't connect me to an agent

I feel like i’m going insane. there seems to be no way to connect directly an agent anymore but i need to discuss my options as my phone was stolen this weekend. does anyone have a direct line? thanks for any help

1 year ago

msjiBeginner

asked in Tips, Tricks & Troubleshooting

Wireless home phone not receiving calls

Hi, I had Wireless home phone for about 2 years. Every few months, i have an issue whereby it does not receive calls. I only realize it if i have not received calls from some time. I test it from my other cell phone and my calls go straight to voice mail. Only way i have found to fix it is to turn off the unit, wait and turn back on. This issue has caused me to miss some important calls. Why is this happening? Any fix you suggest?

1 year ago

LkwCoach

asked in Tips, Tricks & Troubleshooting

wifi issues

Can anyone explain why this keeps happening?My phone is connected to wifi. I'm sitting with 3 other people who are with koodo and connected to the same wifi and aren't having any issues but my phone is defaulting to data saying it will reconnect to wifi when the network quality improves. But when I turn off my data then the wifi connects and there is no issues with the network quality as it works perfectly fine. As soon as I turn the data back on it won't connect to the wifi again stating again that it will connect with the network quality improves. Just some background I have a Samsung A32 that has had ongoing issues since day 1. I have spent numerous hours talking to koodo tech support, my phones been sent to koodo to be fixed and it's been sent to Samsung to be fixed. Both times it was sent away I was told there's no issues but it comes back with the same issues. Any helpful insight is appreciated.

1 year ago

Federico ArgüelloOrganizer

asked in Tips, Tricks & Troubleshooting

Not receiving SMS short code from Portuguese bank (in Canada)

Hi, the title says it pretty much. I’m unable to receive a verification code from a Portuguese bank while in Canada. The problem seems to be only with this bank and their verification system. I have received other short codes texts with verification codes from other services in Europe, so I’m not sure what’s happening. I have seen other posts with similar issues, but I guess what’s not clear yet (from Koodo) is if there’s any way messages are being blocked (for any reason) from Koodo when it comes from overseas (Europe) and triggers some sort of safety system? They said they have investigated other cases like mine and they haven’t found any issues with their system and that I should check with my provider. I believe I’m in a game of back and forth now, so I just need some clarification on what’s happening, if Koodo has something to do with it. Also, I haven’t found any settings/options in my account (self-serve) for messaging blocking or something like that. My iphone doesn’t have any

1 year ago

BfunnybunnyBeginner

asked in Tips, Tricks & Troubleshooting

why am i being charged for some pictures messaging and some texts?

I have the $15.00 a month plan. I thought it was free in Canada text and picture messaging. I’m being charged for some of them and I don’t understand why. Help! I can’t find the details of the plan and I have no idea who to ask. I just keep getting charges. Sometimes I’m charged for a picture/text to a friend and sometimes not to the same friend!thank you

1 year ago

StryfexBeginner

asked in Tips, Tricks & Troubleshooting

POCO phone support?

I am looking at some Realme/Poco phones for my next phone and the way that the sites describe the band support and the way it’s listed on koodo’s website seem...dissimilar. Here is an example of phone I’m looking at the closest - does this work on Koodo? https://pdaplaza.ca/collections/xiaomi/products/xiaomi-poco-x4-pro-5g-dual-sim-8gb-256gb-laser-black-factory-unlocked-global

1 year ago

TwistedNukeOrganizer

asked in Tips, Tricks & Troubleshooting

international roaming not working

I added international roaming to my phone and had it working for a little bit, but now I can’t seem to get it connected to any network. I tried resetting the network settings, switching between airplane mode and other options that’s been suggested.

1 year ago

CeeQueueBeginner

asked in Tips, Tricks & Troubleshooting

*#61# doesn’t work

I’m trying to change how long my phone rings before voicemail picks up. It’s far too short for this old gal to get to the phone. *#61# doesn’t give me my voicemail number. The screens below come up instead. Can i use the number from my recent calls log?

1 year ago

bruce skiBeginner

asked in Tips, Tricks & Troubleshooting

how to hide my number when calling out ?

1 year ago

susanCoach

asked in Tips, Tricks & Troubleshooting

texting from mexico

I'm on wifi and wanting to text. In order to not incur charges, do I just leave my mobile data turned off? Do I also leave my airplane mode turned off or on? Confused senior here.

1 year ago

IntheknowBeginner

asked in Tips, Tricks & Troubleshooting

travel to Bahamas using whatsapp

Is it possible to travel to the Bahamas and only bring my phone to use WhatsApp? Will I be charged roaming fees?

1 year ago

SUMMERSBeginner

asked in Tips, Tricks & Troubleshooting

Why do I have a tab charge when my tab balance is zero?

I was charged $10 on my bill and my tab is showing zero. I also don’t have an option to see any of my tab history. How can I get this fixed? Included screen shots of my bill and tab balance.

2 years ago

MotOBeginner

asked in Tips, Tricks & Troubleshooting

Disconnecting a conference call

Can you hang up on a conference call you started without disconnecting the other people on the call? I tried to Google the answer and the best I got was “it depends on your provider.”

2 years ago

checkstrBeginner

asked in Tips, Tricks & Troubleshooting

No Cell service travelling to Mexico

Hi…I am in Mexico and can’t seem to connect to any cell service in the area. I tried auto selection and also tried manually selecting with no luck. I am able to connect via wifi, but it’s the cell service I can’t access. What might be the problem?

2 years ago

AshleyhBeginner

asked in Tips, Tricks & Troubleshooting

changed email

So I changed my email for my account and got the verify email in new account and verified it and now when I log in I use my new email. But the problem is that my bills still goes to my old email. How do I fix this?

2 years ago

lili1977Beginner

asked in Tips, Tricks & Troubleshooting

Voicemail keeps failing

My voicemail keeps on having a message failed when trying to listen to my voicemail.

2 years ago

Igor UzunBeginner

asked in Tips, Tricks & Troubleshooting

How to get new sim

I need a new SIM?? This one isn’t working, I’ve troubleshooted every possible thing and still says no sim installed. Tried other sims they do work. First experience with Koodo going just great..:unable to do my job because koodos cards don’t work 🤡

2 years ago

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