I transferred my phone # to my wife, now I want to add a new phone # but cannot

Question

I recently transferred my phone number and existing plan to my wife (using transfer of ownership), and that was fine. Now if I log into my Koodo account, when I try to add a new line (click Shop-Plan), the plan page shows up but is greyed out with a blue box on top saying “Please select an account”.

I have no options to choose or any way to proceed past this screen.

Do I need to set up a new account with Koodo??

Thanks,
John

Boa_Guy Koodo · Accepted Answer

@jfive Since you only had one line in your account and you transferred it (TOWN) to your wife, your old account is now closed. You can simply process a new activation online and it will create a new account for you.

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