I bought a prepaid 60$ plan at a Koodo booth Then lost my sim I bought a new one the next day but I haven’t made a self serve account yet how do I make one if I can’t access the account phone number and
This topic has been closed for comments
+4Did you activate your plan with the old sim?
Yeah I did..
Is their nothing I can do did I just waste 60$
+4No, nothing is wasted, don’t worry :) You can create a self serve account here: https://prepaidselfserve.koodomobile.com/ - if you are not registered yet, you can use the link on the right hand side.
Then, after you have your self serve account, you can activate your new SIM with your existing number/account.
1 person likes this
It says I need to verify my phone number I put my number in but I can’t receive the 4 digit code since I don’t have access to the other sim with the number on it
Sophia wrote:
No, nothing is wasted, don’t worry :) You can create a self serve account here: https://prepaidselfserve.koodomobile.com/ - if you are not registered yet, you can use the link on the right hand side.
Then, after you have your self serve account, you can activate your new SIM with your existing number/account.
I know my phone number I just can’t receive texts I lost that sim that I activated the number on :/
+4I see... In that case you should probably contact Koodo directly through Facebook or Twitter DM. Or, if you have a number they can call you back on, you can schedule a callback with the digital assistant.
1 person likes this
Sophia wrote:
I see... In that case you should probably context Koodo directly through Facebook or Twitter DM. Or, if you have a number they can call you back on, you can schedule a callback with the digital assistant.
Okay thank you I’ll do that now I’ll leave a message through Facebook
1 person likes this
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.