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I recently added a new line to my account for my sister’s new phone. We confirmed the new number and she is able to send and receive texts and calls.  The issue is another line is directing calls to her number. Her number is completely different than the other number and she has been texting the person the calls are supposed are directed to, but if some one phones him, she gets the call.

Anyone else understand the issue? i could change her number but I’m not sure if the would fix the internal issue within Koodo.

Thanks

I’ll flag a rep with Koodo to see if it’s anything Koodo side. It’s possible that it’s a call forwarding from whomever had the number previously?

Hello @R.minder! It sounds like another person is forwarding their calls to your new line. Your best bet would be to get in touch with this person and ask them to turn off the call forwarding.

However, if you’re not able to reach them, the other option would be to change the phone number. 

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