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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 853 Topics
  • 3,799 Replies
853 Topics
R
RNDConnector
posted in Tips, Tricks & Troubleshooting
Email Sync

So in the last two days I can not receive or send emails when roaming, not syncing. If I am connected to WI FI everything works perfect. I have checked the network. I have deleted all emails and re added to my phone. Triple check all incoming & outgoing server setting. Can anyone HELP PLEASE

8
R
2 years ago
B
BeccaJayBeginner
asked in Tips, Tricks & Troubleshooting
Phone Blocking husbands number

All of a sudden my phone started blocking my husbands number.  Have checked for updates.  Turned phone off and on.  Obviously, I did not block the number so I am unable to go in and unblock it.  Any suggestions would be great!

3
Dinh
2 years ago
J
jfiveBeginner
asked in Tips, Tricks & Troubleshooting
I transferred my phone # to my wife, now I want to add a new phone # but cannot

I recently transferred my phone number and existing plan to my wife (using transfer of ownership), and that was fine.  Now if I log into my Koodo account, when I try to add a new line (click Shop-Plan), the plan page shows up but is greyed out with a blue box on top saying “Please select an account”.I have no options to choose or any way to proceed past this screen. Do I need to set up a new account with Koodo??Thanks,John

1
Boa_Guy Koodo
2 years ago
J
JazzyBeginner
asked in Tips, Tricks & Troubleshooting
us trip avoid fees

I am going for a week in the US… My husband will have a US plan of is compagny cellphone.  I checked for the add-ons for the us for my phone and my kids ( so 3 phones with koodo)But with 3 phone at 15$ a day if use for a week it’s a  big number at the end! Koodo seem to tell that if I put the phone on airplane mode and use only the wi-fi on site that i will not have charge on my phone.  But I want to make sure of it! So did someone try it during one of their trip?  I am ok for the week on airplane mode and just using wi-fi on site or I am better to close the 3 phones for the week? thanks 

2
Boa_Guy Koodo
2 years ago
K
Keesha48Beginner
asked in Tips, Tricks & Troubleshooting
Samsung A10e Phone

I Am New To This Phone And Cell Phones. How Do I Find Out If My Phone Has A Passcode. Where Do I Look ? 

2
K
2 years ago
B
BabsAmbassador
asked in Tips, Tricks & Troubleshooting
Text Not Always Sending

I have a Samsung Galaxy S20 fe 5g phone. I have been having trouble with texts not sending. I seem to be able to receive texts no problem. 

3
Dinh
2 years ago
R
ryaodetteBeginner
asked in Tips, Tricks & Troubleshooting
I need to get text message forwarded from broken phone

I dropped my phone and the phone is non responsive. I have a new phone on the account but need to install certain apps like facebook and google. They are sending recovery text codes to my old number. I cannot access these aps without these codes. How can I forward my texts from broken phone to new phone

1
G
2 years ago
I
Irene MBeginner
asked in Tips, Tricks & Troubleshooting
Call Waiting & Conference calls

How does call waiting and conference calls work?

2
I
2 years ago
Karine B
Karine BBeginner
asked in Tips, Tricks & Troubleshooting
Receiving calls with no sound.

I have not been able to receive calls lately, calls come in, I answered but I can't hear anyone and no one can hear me. I call back and it is all good so my out going calls are working. What is going on?

5
Karine B
2 years ago
D
danny57Beginner
asked in Tips, Tricks & Troubleshooting
Not recieving OTP from abroad

I am trying to receive an OTP on SMS from a company in Israel. I received OTPs from them before but now it stopped working and the company is saying that the problem is on my mobile provider side ( I am also sure of this). How do I fix this? Thanks,Danny

6
Dinh
2 years ago
R
R.minderBeginner
asked in Tips, Tricks & Troubleshooting
New line is receiving calls for a different number

I recently added a new line to my account for my sister’s new phone. We confirmed the new number and she is able to send and receive texts and calls.  The issue is another line is directing calls to her number. Her number is completely different than the other number and she has been texting the person the calls are supposed are directed to, but if some one phones him, she gets the call.Anyone else understand the issue? i could change her number but I’m not sure if the would fix the internal issue within Koodo.Thanks

2
A
2 years ago
Y
yurkorOrganizer
asked in Tips, Tricks & Troubleshooting
Disable Phone app on tablet

I am using koodo sim card with tablet plan on 3d party xioami tablet. I can’t uninstall Phone app on the tablet - disable option is unavailable. However I have some strangers calling me from time to time on koodo tablet sim card (I never gave sim card number to anybody) and somebody from my family from time to time is answering a call. Call barring option is not implemented by koodo. How can I block incoming calls (and potentially all calls) permanently?Thank you

3
G
2 years ago
Sandy Fu
Sandy FuBeginner
asked in Tips, Tricks & Troubleshooting
Do not have call and text on samsung S8+ phone

Recently I got my samsung tab s8+, I try to use the call and text feature with my Samsung S8+ phone on the same network. No luck that I only see the feature on my tab, though not on my phone,. I chat with Samsung,  they were saying that Koodo disable the function. Just wanted to know, how to get that call & text feature on my Samsung S8+ phone.Tim Chow

2
G
2 years ago
M
MichaelRockstar
asked in Tips, Tricks & Troubleshooting
Using a cell phone booster at the cottage

Hi,At the cottage - the cell signal is pretty weak.  We’re surrounded byI currently have a cell phone signal booster made for cars/trucks.  It works sometimes and other times it doesn’t.  It seems to be a random thing or if I’m lucky. Without the booster - there is no service at all.  With the booster - I can (sometimes) get “two bars” and make calls and send text messages.   The calls do sometimes get dropped - and other times we can talk for 30min and more.  This car/truck booster uses a “omni-directional” antennae.I’m considering getting another cell signal booster that’s made for home/cottage use.  It comes with a Yagi antennae.I read that Yagi (directional) antennae are better at picking up weak signals - BUT it has to be aimed directly at the cell tower. Does anyone have experience with cell phone signal boosters?  - using a directional “Yagi” antennae?Thanks.mjl  

8
BobTheElectrician
2 years ago
M
MisleyBeginner
asked in Tips, Tricks & Troubleshooting
NEED PUK Code

I Need to get in contact with a Koodo Rep. I need a puk code for my sim card, and don’t have an available call back number.please help

3
Dinh
2 years ago
D
DjDaveAtHomeBeginner
asked in Tips, Tricks & Troubleshooting
Why is my wifi calling not working?

Just switched from Telus with my existing phone and number. Fellow at mobile Shop said that it would work. Registered the phone for wifi calling and all was good. Now I’m home and tried to call and the ‘network is not available’.*UPDATE: Fixed with reboot.

1
Allan M
2 years ago
Maliq Snow
Maliq SnowOrganizer
asked in Tips, Tricks & Troubleshooting
i need helpn

I bought a prepaid 60$ plan at a Koodo booth Then lost my sim I bought a new one the next day but I haven’t made a self serve account yet how do I make one if I can’t access the account phone number and 

8
Maliq Snow
2 years ago
M
MBobek777Connector
asked in Tips, Tricks & Troubleshooting
Unable to call back to Canada from Iceland.

I cannot call from my phone any Canadian number. It says "You cannot make outgoing calls while call barring is on."I have roaming on, barring is off for all options. Easy roaming turned on. I have data and can even call Icelandic numbers. I am on a monthly plan.Please help.

10
M
2 years ago
T
TechtardBeginner
asked in Tips, Tricks & Troubleshooting
problem when people call me

When people phone me they have to put in one digit,  as prompted by an automated voice,  before the call will get through to me.  I don't want this feature and have no idea how to remove it.  I am missing very important calls as a result,  please help me. 

1
Dinh
2 years ago
J
JIHEE SONCoach
posted in Tips, Tricks & Troubleshooting
I can't call and text

Hi,I can't call and receive my phone for a week.I tried everything you told me to do, but I can't fix itWhen I call someone, A voice message is coming out “You’re network is not activate.”And I can't receive call and text.My friend said to me “It’s a number that you can’t call”I'm so uncomfortable. I hope you can fix it immediately!

10
M
2 years ago
P
pamichaelsBeginner
asked in Tips, Tricks & Troubleshooting
BLU Smart Phones

Do BLU smart phones work on Koodo’s network?

1
G
2 years ago
K
KaryndbBeginner
asked in Tips, Tricks & Troubleshooting
voicemail keeps failing

Hello my voicemail keeps failing and going to error.

2
K
2 years ago
F
Flyingpig113Connector
asked in Tips, Tricks & Troubleshooting
Does roaming work in Zanzibar?

My daughter is there right now. I am sure that I have activated all of the roaming add-ons, yet she is still unable to get the roaming message or do anything. She has enabled data roaming on the device.Account number ***.What am I doing wrong? ***edit: removed personal info 

6
Chris Koodo
2 years ago
C
ChloebroyBeginner
asked in Tips, Tricks & Troubleshooting
is there a fee for wifi calling?

Hi!I'm just wondering if there is a fee for using the wifi calling option. I'm currently on vacation in Canada but there's no cell reception. I will only make calls et send texts to Canadian numbers. I have a monthly plan with illimited calls and messages. It would make me feel safe to be able to call, but I don't want to pay additional fees... thanks!

1
Timo Tuokkola
2 years ago
I
IzzymomAdvocate
asked in Tips, Tricks & Troubleshooting
Can”t Send or Receive Phone Calls on New

Just trying to figure out what I did wrong when I tried to place a phone call on my new IPhone 13 Pro (replacement for an IPhone 8). I cannot send or receive calls.  From what I’ve been reading in your Koodo Community I get it that it all has to do with the SIM Card.  Please explain what’s happening here as it’s all pretty new to me.  My old iphone will be going to my granddaughter so I’m guessing the SIM Card for that phone will stay with the phone.

4
I
2 years ago

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